Top 20+ WhatsApp Interactive Message Template Examples

Are you looking to boost your customer engagement on WhatsApp business? The Whatsapp Interactive message template can help. With its help, companies can develop engaging, dynamic communication that is different from simple text messages.

Meta regularly updates its features to products. Whatsapp interactive message templates are the latest feature in its commercial category of globally used messaging application, WhatsApp. Whatsapp business API users can use these interactive message templates for their clients to save time and effort, simplify communication, and enhance conversion rates. 

Continue to read to learn about WhatsApp interactive message templates and how we can create them for our business, as well as ways to use WhatsApp list messages and quick reply buttons.

What is WhatsApp Interactive Message?

WhatsApp interactive message templates can be explained as pre-defined messages that WhatsApp has authorized for use in sending interactive messages. Whenever businesses are required to create an interactive WhatsApp message, they should get approval from Meta before sharing it with clients.

However, WhatsApp’s business API comes with a few pre-approved message templates that can be used instantly to set up API access. Such message templates are a new update to WhatsApp; presently, there are three types of message templates available to WhatsApp business API customers. 

• Text messages: This template is utilized to send visionary messages to clients regarding order status, payment receipt, order confirmation, delivery status, etc.
• Media messages: This message template allows senders to attach images and other media forms, such as audio or voice notes, with text to be shared with clients. Companies leverage rich media abilities to send visual material like how-to guides and video tutorials.
• Interactive messages (with buttons): As explained, interactive messages have details that clients can communicate with; the below messages are considered interactive:
• List messages
• Reply buttons
• Single product message
• Multi-product message

WhatsApp interactive messages could be either standard text message templates or media message templates with an interactive feature through reply buttons and list messages. By default, WhatsApp provides two types of interactive message templates:

1. Whatsapp call-to-action button

It allows the consumers to either visit a business website or call on contact details when tapped. Remember that only a large of two choices or buttons may be added in this WhatsApp interactive message template (from which one required to be either a contact number or website link); moreover, every button text can not exceed more than 20 characters, and at the end, there is a chance to add a header. Still, it can be text, image, or document.

2. Whatsapp quick-to-reply button

It allows prospects to reply instantly to the company with available buttons, such as reply options. WhatsApp enables a maximum of 3 buttons for the WhatsApp quick reply function. Remark that WhatsApp quick reply buttons are coded to simplify client’s replies. Thus, they can be notified only when a message is received over the company’s business Whatsapp API profile.

3. WhatsApp list message

Clicking the list message button opens a category of options, with several 10 options that can be displayed inside one list. Choosing any list message acts the same as the quick reply button on WhatsApp. The buttons are WhatsApp list messages with most of the three choices.

Top 20+ WhatsApp Interactive Message Template Examples

Let’s go to see the template examples of WhatsApp interactive messages for various scenarios:

1. Retail industry for order confirmation

Retail industries can implement interactive message templates to confirm orders, provide customer support, and track order deliveries. For instance, an interactive message may enable the clients to monitor their orders or request extra support.

Hello [Customer Name]! Your order for [product name] with [#Order Number] has been successfully confirmed. You can receive your order by [Delivery Date]. Click to view your order [order link].

Would you like to check other options:

• Track your order 
• Browse more items 
• Contact customer support 

2. Financial service industry for account update

Banks and other financial organizations can use interactive message templates to send transaction confirmations, account changes, and other information. An interactive message might, for instance, allow users to check their balance, review previous transactions, or contact customer service. 

Hello, Smith; your account balance has [Amount] on [Date]. Log in to check your balance [URL].

Click the options to proceed with :

• View Transactions
• Speak to Support
• Apply for Loan

3. Healthcare industry for appointment reminder

The healthcare industry can send interactive messages to its patients, such as appointment reminders and scheduling. These messages may include options for patients to confirm their attendance, reschedule, and cancel their booking.

Dear Patient, this message is to notify you of your doctor’s visit with [doctor name] at [Date and Time]. The doctor will be available this Time; please come on Time. Click the link to view details [URL].

 Write the number to go with the following options [1,2,3].

• Confirm Appointment
• Reschedule
• Cancel Appointment

4. Hospitality industry for reservation confirmation

In the hospitality industry, hotels, restaurants, and other businesses can implement interactive message templates for notifying clients regarding their reservation confirmations, cancellations, or changes. For example, upon making a reservation, clients will be able to receive a message enabling them to confirm, cancel, or change their booking.

Hello [Visitor Name]! Your booking at our [Hotel/Restaurant Name] for [Date] is accepted and confirmed. Contact us to confirm your reservation and enjoy our services [Review Details Link]

• Modify Reservation
• Cancel Reservation
• Get More Details

5. Welcome Message Template

Hello, Suraj; we are happy to welcome you and are delighted to serve you with our best service. Let me know what you are looking for. [product link]! 

6. Product/Service Inquiry

Hi [customer name]! Thanks for contacting us. How can we guide you? [explore more]!

What to want to browse: 

• Product Details  
• Pricing Info  
• Delivery Information

7. Cart Abandonment Reminder

Dear Lucifer, it seems like you have not proceeded with the item you added to your cart. Do not worry; we are here to help you. Click to buy now and get an exclusive discount on your next order [product link]. 

8. Appointment Confirmation

Hey Devil, your booking at our restaurant is approved for [Date] at [Time]. Please get in touch with us if you need any schedule changes. Thanks! [Confirm Appointment]

9. Feedback Request

Hi [Client Name], we’d be grateful to hear sound from you! Please share your thoughts with us by giving us the stars. 

• [ Rate Your Experience]
• [Fill Survey]
• [ No Thanks]

10. Survey Participation

Hey Bella, we appreciate your idea! Can you give us your Time to fill out this short survey? [Survey Link]”

11. Promotion or Discount Offer

Hey [Customer Name], we’ve got a fantastic deal for you only! Use code ‘DEAL1’ to get 20% off on your next order. Hurry, it’s valid until tomorrow! [claim offer]

12. Event Invitation

Dear Kartik! We are cordially inviting you to our 25th Ceremony on [Date and Time] at [Venue]. We are at this place all because of our valuable clients. Come and join us for our success. It’s going to be fun celebrating with you. RSVP here: [Link]”

13. Live Chat Support

Hi [Client Name], our team is ready to assist! Call us immediately; if you need any support, just write your question below, and we’ll get back to you ASAP. [ Contact Support]

14. Post-Purchase Upsell

Hey [Customer name], Thanks for shopping with us! While you’re waiting for your product, check out other related products that you might like: 

• [Product 1]
• [Product 2] 
• [Product 3]

15. Payment Reminder

Hi [First Name], this is just to inform you that your payment of [Amount] for order #[Order Number] is pending. Please pay here: [Payment Link].

16. Delivery Notification

Woah, Dear customer, Your order is out for delivery. You can track your order by clicking on the Link [tracking link]. Get in touch for further updates. 

17. Subscription Renewal Reminder

Hi [First Name], your membership to [Service Name] is about to expire on [Date]. To bypass any interruptions, renew now: [Renewal Link]

18. Event Reminder

Hey [Client Name], just a quick alert! Your event [Event Name] is arriving on [Date]. We are pleased to see you here. Have fun! 

[ View Event Details]

[Reschedule Event]

[Cancel Event]

19. Order Status Update

Hi Michael, I’m just checking in! Your order #[Order Number] has been dispatched. We’ll inform you once it’s ready for delivery. 

[Track My Shipment]

[Contact Support]

[Continue Shopping]

20. Welcome Back Message

We are pleased to greet you back, Smith! It’s been a long time since I’ve seen you! We’ve got new stock and deals that you might love. Check them out now: [Product Link]

21. Offer Ending Soon

Hello Nitya, your exclusive deal is going to expire this Friday! Do not skip the opportunity – only a few hours left. Buy it now: [Link]

22. Birthday Special Offer

Happy Birthday, John! On your special day, we are giving you a 50% discount on your next order as a birthday treat; enjoy your day. Use code: BIRTHDAY50  at checkout!”

[Yes, Claim Offer]

[No, Thanks]

23. Limited-Time Flash Sale

FLASH SALE ALERT! Hi [Customer Name], enjoy up to 25% off on all cosmetic products for next Tuesday! Purchase it before it expires: [Link].”

24. Product Review Request

Hi [First Name], we’d love to hear your views on [Product Name]! Drop a review and get [Reward]. Click here to share your feedback: [Link]

25. Reminder for Upcoming Appointment

Hello, Divya; this is just a quick alert about your upcoming appointment on [Date] at [Time]. I’m looking forward to seeing you! 

[ Confirm Appointment]

[ Reschedule]

[Cancel]

26. Quick Poll

Hi [Buyer Name], we would love it if you share your experience! What’s your preferred product quality?

• Feature A 
• Feature B 
• Feature C

27. Thank You Message

Hi [First Name], thank you for your order! We respect your faith in our business and can’t wait to help you again. Have a fantastic day! [FAQs]

28. Out-of-Stock Notification

Hello [First Name], We regret to notify you that [Product Name], the item you requested, is not currently available. Would you like to be informed when it becomes available again? [notify me]

29. Follow-up Message After a Conversation

Hello [First Name], I’m checking in to see if you have any more questions or if we can be of any additional assistance following our previous talk. Please respond here. [ Shop Again]

30. Feedback on Subscriptions

We’d love to hear your thoughts on your [Service Name] experience, [First Name]. Could you share your feedback on how we can improve? 

[⭐ Excellent]

[⭐ Good]

[⭐ Needs Improvement]

How to Create WhatsApp Interactive Message Templates using Getgabs?

To create your WhatsApp interactive message templates with Getgabs, follow these steps:

1. First, you have to create a ‘Template message’ under the template section and have Meta approve it.
2. Next, create your WhatsApp interactive message campaign ‘Create Campaign’ and add the name of the campaign.
3. Import your contacts Excel file in the ‘WhatsApp book’ from the drop-down menu.
4. Plan your campaign time to send ‘Immediately’ or ‘Schedule’ for a specific date and Time.
5. Now choose your pre-approved message template and click ‘Submit’ to send the message to your customers through Getgabs.

Therefore, these are simple steps to send WhatsApp interactive message templates to clients for their requirements. If you need any assistance, you can contact our team to learn more details.

Benefits of Using WhatsApp Interactive Messages for Business

1. Instant customer communication: Consider replying to your customers’ automated queries immediately. WhatsApp interactive message templates allow you to set up automated replies that drive customers through options, ensuring fast and secure communication.
2. Customized experience: Your clients want to feel extraordinary. Utilize these templates to offer customized suggestions or support, making a more intimate and interactive client experience.
3. Simplified Support: Do away with unclear email exchanges and unanswered calls. You may respond directly to customer support inquiries on WhatsApp with interactive messages, which streamlines the process for both you and your clients.
4. Enhanced Productivity: In your company, Time is of the essence. Automated interactive messages can answer common questions, giving you more Time to work on more challenging assignments.
5. Increased Conversion Rates: By including quick and simple options like “Buy Now” or “Learn More” in messages, you can gently guide customers along the sales funnel and possibly increase your sales. 
6. Cost-effective: Unlike traditional marketing and conversation channels, WhatsApp is the most reliable and cost-effective solution. It lowers the requirement for expensive client service setups and simplifies conversation charges.
7. Global audience: WhatsApp’s massive user base allows you to target clients globally, growing your market and enhancing your brand’s visibility.
8. Enhanced feedback collection: Interactive messages are effective for collecting reviews from potential clients. Using quick polls or surveys to learn your client’s requirements and suggestions helps you scale your services effectively.
9. Improve credibility: Consumers trust companies that are easy to reach and converse with. Being available and active on WhatsApp, you can develop trust and credibility with your clients.
10. Data-driven insights: Monitor how your client interacts with your messages. This data can inform your business approaches, helping you make smarter decisions.

Examples of Successful Businesses Using Interactive Messages

We are going to list the successful businesses that are using interactive message templates to drive clients, get reviews, and send alerts.

1. Adidas India

Adidas India has revamped its online store and introduced a new subscription plan to enhance online sales. They utilize WhatsApp interactive buttons to spread awareness and attract more users. Furthermore, whenever a user taps on the ‘join for free’ button, they are redirected to the respective website page where they can enter the program.

2. Disney+Hotstar 

Nowadays, most users are using OTT platforms to watch their favorite movies, sports, and dramas. The Disney+Hotstar platform utilizes WhatsApp buttons to notify clients of membership renewals. This is a rapid way to help customers renew their memberships with just a single button and enjoy service without any interruption.

3. Apollo clinics

The next successful business is Apollo Clinics, which uses a different approach to utilize WhatsApp interactive buttons. They use the WhatsApp quick reply button to gather client feedback, apart from WhatsApp call-to-action buttons to share awareness or drive communications. This is how they collect feedback.

4. Flipkart

During its Big Saving Days promotion, Flipkart also made use of WhatsApp Interactive buttons.

During this campaign, WhatsApp offered its clients discount coupons and advertised its referral program by requesting that users share it with up to ten friends to receive additional discounts and prizes. This is an excellent illustration of how to use WhatsApp as a platform to simultaneously develop referral programs, increase sales, and promote a campaign. 

Frequently Asked Questions

Q1. How do WhatsApp interactive message templates help businesses?

A. Offering quick action options such as ‘Buy now’ helps simplify the conversation, provide immediate support, enhance support efficiency, and increase sales.

Q2. What do you mean by WhatsApp interactive message?

A. These extraordinary messages over WhatsApp were considered to enable the clients to engage with business via buttons and quick replies, making the conversion more impressive and dynamic.

Q3. What type of interactive messages can be sent on WhatsApp?

A. You can send multiple types of messages on WhatsApp, such as reply button messages, single-product messages, location request messages, list messages, and flow messages.

Q4. What technical skills are required to set up interactive WhatsApp messages?

A. Not much is required. A little basic knowledge is enough to set up messages. Various aspects of Whatsapp’s business API are user-friendly. For more complex setups, you should consider getting help from a tech-savvy team member or a professional. 

Q5. How can we track the effectiveness of WhatsApp interactive messages?

A. Use WhatsApp’s built-in analytic tool to track message effectiveness, client engagement, and response rates to help refine your business strategy.

Conclusion

WhatsApp interactive message templates can save businesses a lot of time and effort. By reminding customers in a standard way with WhatsApp list messages or quick reply buttons, companies can streamline standardized engagement, hence saving time and money. 

HowTime and WhatsApp interactive messages are shorter and more accessible for clients to understand than text-based lists. They display commonly sought-out details like (order status, delivery timing, and more), in a stable, standard way that makes navigation easy for clients.