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Best IVR Service Provider in India

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Best IVR Service Provider in India

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Interactive Voice Response System also known as (IVR System) is a voice recorded service that is used by companies to respond to the queries of customers. However, customers expect good service from every business they interact with. So, therefore to make appointments, to know about offers, product or service availability or to compare prices and to support customers any time businesses use this service of IVR.

GetItSMS is one of the most populist service providers that has been providing IVR services to businesses for decades. So, the services of IVR with GetItSMS can help your business to meet your targeted customers that are searching for your services or products. Whatever business you are, you can use the service IVR to better respond to your potential customer’s queries.

Why IVR Service for A Business?

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Businesses are curving at a rapid speed day by day and they are going with technology. You would be going with the same flow as your competitors are going. So, therefore your targeted customers expect outstanding service from your company, one that will help them to approach you in the easiest comprehensive way. Because of the time difference or as per customers time they want to book or know about your business services or products that you are providing.

In order to solve this problem,you have to choose such a service that fulfils your business requirements. IVR is one of the only services that will help your business to support your customers all the time 24/7. The customers just have to dial the number of your business and this will ask a few questions (FAQ) to the customer. After selecting a particular number they will be directed to their queries answered instantly at any time. This is the thing that supports your customers 24/7/, feels good about your services and builds your brand image at the same time in the view of your customers.

Advantages of Using IVR Services?

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Businesses can have this service of IVR to better respond to the queries of customers at any time. Below we have given the best advantages that will help your business to have the service for you as well.

  • Book appointments
  • Respond to Frequently Asked Questions (FAQ)
  • Customers can call any time 24/7
  • Build your brand’s image and trust
  • Easy and friendly service
  • Saves money and time of the business
  • And other more incredible advantages will help your business by using IVR service.

Frequently Asked Questions

Q

What is an IVR Service?

A

IVR stands for “Interactive Voice response” this is a service that supports customers in multi queries 24/7. This service of IVR is the most used service that companies use to save time and manpower that they would be spending before.

Q

How does the service of IVR work?

A

To use the service of IVR you have to choose a service provider such as GetItSMS. This is a responseed service that can be accessed by all the customers to answer their queries at any time.

Q

What are the advantages of IVR Service?

A

There are so many advantages of IVR services that businesses can use to query customers.

  • Answer Queries of customers at any time 24/7
  • Build an Image of your brand
  • Saves you money (No need for manpower)
  • Most used services
  • Easy and loved service of customers
  • Can be accessed by any of the customers and easily
And other more such problems of customers and businesses will be solved.
Q

What are the Drawbacks of IVR Service?

A

There is always yen and yan in all things, IVR service too, have the same thing. When people are frustrated or in anger they do not want to talk to machines. Everyone wants to discuss his / her problem with humans, one that can respond to them and can understand their feelings.

Q

What are the Different Types of IVR systems?

A

Absolutely, the service of IVR can be divided into many types, below we have given answers to them.

  • Outbound IVR: make calls to the users using IVR, so it is called outbound IVR.
  • Inbound IVR: customers will call on this service, that is why this is called inbound IVR service.
  • Hosted IVR: With the advent of web-based applications as well as internet penetration, it is now possible to host IVR systems remotely. So it is called a hosted IVR system.
  • On-Premise IVR: IVR system which is installed on the premise to be used exclusively by the company. It was only IV before.

Bulk SMS Service

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