Support

Getting Started

Learn simple steps to get started with Getitsms. Queries related to collecting, curating, and adding feed on websites are answered here

Customization

Learn everything about customization, filtration & more. Showcase your artistic side and add grace to your Getitsms widget

Integration

Using different CMS platforms? No worries - Learn how to integrate Getitsms with any CMS platform like WordPress, Shopify, and more

Billing and Payments

Learn about upgrading plans, managing accounts, subscriptions, and find solutions to all your Getitsms billing and payment related concerns

Want To Send Bulk SMS?

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Q

I have tried hard to send messages but they are not delivered to my clients after 9 PM and before 9 in the morning. How to fix it?

A

If you are facing a problem sending messages at night, after 9 PM it means you are using a promotional SMS service. However, the users are not allowed to send any promotional message after 9 PM as per the telecom regulatory authority of India (TRI) law. All these messages can be sent between 9 AM to 9 PM only.

Unable to send messages to DND numbers?

Q

How can I send messages to DND numbers? When I delivered my messages I got an error message for some numbers.

A

When you send your SMS to thousands of numbers from that you may find some DND numbers also. As per the TRAI law, promotional messages can not be sent to numbers that are registered under the national Do-Not-Disturb registry. GetItSMS make sure you obey TRAI regulation and automatically brush all the DND numbers from your recipients. If your messages are transactional in nature they can be delivered to all types of numbers whether they are DND or non-DND numbers. Such messages are done to inform, to send OTP and the order delivery of the customers they have asked for.

Test messages are getting delivered late?

Q

I just signed up for an account on Get It SMS. The demo messages are taking longer than expected time, how can I fix that?

A

If you are looking for promotional and transactional messages to be delivered instantly, GetItSMS can help you out right now. However, in such cases, we are always there to help you and our dedicated team will definitely solve your problem. When you buy a plan to send messages whether they are transactional or promotional you get it to solve and get a good response while sending messages. If you are looking for demo/test massages please, Register an account with us. Our team will help you with that immediately.

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Unable to send messages to your own number?

Q

I am not able to send messages to my own number! How do I get messages from restaurants, my bank, online shopping websites and more?

A

If you are not able to send messages to your own number; it means your number is registered in the DND registry. If you are sending messages as promotional they can not be delivered to the DND numbers, therefore, TRAI does not allow such types of SMS to DND numbers. When you get messages from your bank, online shopping websites, restaurants etc. in that case you have agreed to their terms and conditions to receive such messages from these corporate houses. You have given them your contact information and you have agreed to their terms or services.

Can’t send messages using the desired name?

Q

Why can’t I send messages using my company’s name? I have tried a lot on GetItSMS? I want my company’s name as a header but when I do so they show an error.

A

If you are having problems sending messages with your company’s name to use it as a header. It means you are doing that in a promotional account, as per the rules and regulations of TRAI. Companies will not be allowed to send messages using any particular name. So therefore companies can use any 6 digits desired number instead of a name.

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Unable to send excel files while adding contacts?

Q

What’s wrong with it? The files are not being imported, it shows an error. What to do and how to fix it?

A

If you are facing a problem in such a case, upload an excel file to add contacts. There may be some of the reasons to shown below:

  • You would have added some special characters or spaces in the mobile contact column. To avoid that you can brush it up and try to upload again.
  • Your contact excel file may have merge fields, problems with column headings so, therefore, make sure that the mobile numbers are field accurately.
  • Or to avoid such a problem you can uncheck the header name from Get It SMS before clicking on the import button. Note: do this when your excel file has a column and heading.
Q

What is bulk SMS?

A

Bulk SMS is one of the easiest ways to reach thousands of potential customers in a single click. To understand it well you can take an example of your own phone when you receive messages from your bank and all those places from where you have bought something and have given your contact information to them. Where the companies advertise or inform their customers about various pieces of information, products and their services to the masses. Those all are called bulk messages.

Q

What is the use of Bulk SMS?

A

Bulk SMS is used to inform and sell a particular company’s service and products to the customers that are looking for their products and services. This also includes the groups and large scale of people nationally and internationally.

Q

Can I get a demo account before buying any bulk SMS service from GetItSMS?

A

Yes, every client of ours gets its first test and demo messages which allow them to test the service of GetItSMS. However, this is one of the ways to provide them with our service to full satisfaction.

Q

Can I send SMS to any network, using bulk SMS service?

A

Yes, users are allowed to send bulk SMS to all the networks they want, GetItSMS makes it easy for all types of users to send SMS all over India.

Want To Send Bulk SMS?

If yes, then test our service for FREE.

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Q

How would I know that my messages are delivered?

A

You do not have to worry at all! With GetItSMS it’s so easy to get the report of your delivered and undelivered message. You will be provided with all such necessary things that insure you and testify to you in doing your work done through Bulk SMS Service.

Q

What is the refund policy for non-delivered messages?

A

However, if you get such an issue due to SMSC or SMS pushed on any DND number we will credit back all those messages to you within 48 hours. However, such issues are done by third parties as well and we are not responsible for that.

Q

How many SMS can I send at once?

A

The users can send 1 lakh SMS in the bulk SMS gateway.

Want To Send Bulk SMS?

If yes, then test our service for FREE.

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Q

TRAI rules and regulations are important, does GetItSMS follow them too?

A

Yes, we the GetItSMS follow all the rules and regulations that are in the interest of the general public. If we would not follow them this may cause us a huge problem in serving you in a better and comprehensive way.

Q

Which types of SMS can I push on the DND number?

A

Only transition SMS can be sent and there is a way to send promotional SMS to the DND number. If one does so they will be fined 2500 per SMS Indian rupees from the TRAI.

Q

Can I send personalized SMS to my contacts through the PC?

A

Yes, there is no doubt to send such messages.

Want To Send Bulk SMS?

If yes, then test our service for FREE.

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Q

What is API?

A

API stands for Application Programming Interface, which is used to provide an interface between the applications. In bulk SMS delivery is one of the easiest ways to send SMS through API, in which most of the companies allow them, clients, to do so. However, there are different APIs you would find in the market.

Q

Who can use GetItSMS?

A

As you know that GetItSMS is a bulk SMS service provider. You can use this service provider to meet your targeted audience. However, GetItSMS bulk SMS services are being used by a number of clients all over the country. When you come to choose this service for your business no matter what business you are in. Get It SMS will be one of the best places for your business to enhance it. Any business can use Get It SMS where the platform helps your business to meet your targeted audience and gives you satisfaction.

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