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WhatsApp Business API for Healthcare helps the medical department to treat & manage their patient records. The Department of Hospitals and Healthcare can send patient reports and organize records through WhatsApp. Nowadays, everyone wants to try efficient and easy communication channels like WhatsApp.

Patients want to avoid standing in long queues to get an appointment, so using WhatsApp Business API, booking online medical appointments and virtual consultations with doctors is easier than with others. In real-time, with WhatsApp Business API for Healthcare, making online appointments is very convenient and comfortable, saving time and effort.

Are you interested in using WhatsApp for hospital activities? A lot of healthcare sectors are using WhatsApp for Healthcare to check patient medical reports and generate appointments.

With high-quality medical services, telesolutions are required nowadays. Due to the popularity of WhatsApp, hospitals have started using it. The guide to WhatsApp for hospitals/WhatsApp for Healthcare will walk you through several use cases for WhatsApp for hospitals.

What Is WhatsApp Business API for Healthcare?

WhatsApp Business API for Healthcare is the process of using WhatsApp as a platform to spread communication and integration between healthcare professionals, patients, and other businesses in the healthcare sector.

With the broad use of smartphones, WhatsApp has become a preferred solution for more than 2 billion people for their daily communication. This represents a chance to connect the patients with the medical department over the medium they are comfortable with.

As a result, hospitals have started using WhatsApp’s capabilities to provide the best patient care possible. Let’s understand this with an example: UMP Healthcare Holdings Limited is one instance of this, as it recently unveiled a ground-breaking WhatsApp appointment system.

Customers can quickly examine medical records and easily schedule appointments thanks to this creative approach, which also lightens the effort of hospital employees.

Let’s investigate WhatsApp’s endless possibilities for providing healthcare services!

1. WhatsApp for Healthcare is a perfect fit for other traditional marketing approaches.

People use WhatsApp to communicate with friends and family all around the world, making it a worldwide phenomenon. This implies that healthcare professionals can interact with patients on a platform that they are already comfortable utilizing.

It’s likely that patients of a clinic or hospital, no matter where they are located, are already using WhatsApp, making it a readily available and practical tool for healthcare communication.
End-to-end encryption is another important advantage of utilizing WhatsApp for medical communication.

This indicates that only the sender and the recipient can see messages received using WhatsApp. As a result, it’s a safe platform for exchanging private information, such as medical records. End-to-end encryption guarantees that patient data is kept private and secure from unauthorized access, giving patients and healthcare professionals peace of mind.

WhatsApp has several benefits over more established communication methods like phone and email for the healthcare industry. For instance, WhatsApp makes it simpler to convey complex medical information by allowing healthcare providers to exchange files, photos, videos, and voice notes.

Furthermore, WhatsApp communications can be archived, searched for, and retrieved at any time, providing a record of the patient’s medical background. Last but not least, WhatsApp’s real-time communication allows medical professionals to respond to patient inquiries promptly, cutting down on wait times and raising patient satisfaction.

2.WhatsApp for Healthcare with business and commerce policies.

To make sure they are qualified to utilize WhatsApp Business API for Healthcare, healthcare providers should carefully check WhatsApp’s commerce policies and guidelines. It’s essential to abide by these guidelines to prevent violations that could lead to account suspension or termination.

You must first get the patients’ permission to receive WhatsApp notifications. This can be achieved by requesting that patients choose to receive appointment reminders via WhatsApp while making their appointments.

The information must also be communicated securely using end-to-end encryption, and healthcare providers must make sure they only exchange information that is required and pertinent for patient treatment.

In conformity with all applicable rules and regulations, patient data must be safeguarded and maintained in confidence. Additionally, healthcare professionals must only use WhatsApp for legal healthcare needs and not for marketing or promotional efforts.

Healthcare practitioners can guarantee the safe and secure transfer of medical information over WhatsApp by adhering to these policies. Let’s now go through some best practices that healthcare businesses need to be aware of.

7 Benefits of WhatsApp Business API for Healthcare

By revising its guidelines, introducing new capabilities, and broadening the scope of services it provides to healthcare organizations, WhatsApp Business API helps the healthcare and hospital industry rapidly grow their business and enhance patient management.

To enable customers to acquire important information about COVID-19, the brand recently stated that it would permit pharmacists to deliver medical service updates via the WhatsApp Business App.

The ability to send personalized updates regarding a person’s eligibility for the vaccine and make appointments for testing and vaccination administration will soon be available to all pharmacies that offer medical services. Pharmacies can also build up WhatsApp Chatbots to make it easier to answer some of the often-asked queries like vaccine information and appointment follow-ups.

Healthcare organizations may customize experiences for each patient and improve patient care by adding WhatsApp as a communication strategy.

Hence, the benefits of using WhatsApp Business API for Healthcare are mentioned in this section. The top 7 benefits of using WhatsApp for Healthcare are:

1. Encrypted and safe use

WhatsApp Business API for Healthcare uses a provided end-to-end encryption method to share and communicate with each other securely. All the information is saved safely on the platform.

2. Fast delivery of service

Unlike other methods, WhatsApp does not require you to wait long to get your service. When you are patient, it would not be necessary to wait long. WhatsApp allows healthcare providers to automate conversations to provide patients with answers instantly.

3. Comfortable communication

Every user can easily communicate with each other as it is the most popular single platform. The messages are sent to users securely. Using WhatsApp for hospitals can add businesses and patients in a low-key manner.

4. Personalized attention

Because every WhatsApp account is different, it’s simple to personalize one-on-one
interactions over time.

5. Automation

Because the WhatsApp Business API supports chatbot automation, it provides a backup plan for the organization in case human staff isn’t enough to handle patient inquiries.

6. Lack of judgment and patience

Because chatbots are software, they are objective, polite, and lack any judgment, which could be a source of stress for many patients.

7. Save time and enhance efficiency.

The most important thing is that it saves business time and improves service efficiency. WhatsApp Business API automates healthcare tasks such as appointment reminders, confirmations, and reschedule bookings. This saves time and can be used to enhance the quality of care for your patients.

Consider if your patients can book the consultation at 2 am without being required to talk to anyone. The booking procedure becomes more convenient for patients while you can work on simplifying other things in your operations.

WhatsApp Business API for Healthcare Use Cases

Suppose you use a WhatsApp chatbot or flowbot. In that case, WhatsApp Business API for Healthcare always works best for you as it saves time, money, and workforce.

Integrating WhatsApp chatbot into your hospital system helps to manage patients’ queries, whether it is for an appointment, doctor consultation, or medical treatment.

Having automated conversations with WhatsApp helps patients anytime during the day and gives them an individualized experience. Communicating and answering through WhatsApp chatbot is important to learn.

If there are any complicated questions, your team can answer them. Working with a team made it easy to work on WhatsApp business cases at the same time.

1. Scheduling appointments

Regardless of the type of healthcare practitioner you are, patients may likely contact you via phone or email to schedule an appointment. Since they have access to your email through a doctor email list database, it’s even typical for them to be able to call you exclusively at certain times or bombard your inbox. The outcome?

Patients wait a very long time as a result of the strain on your team to respond to calls as rapidly as feasible. At the same time, your staff is unable to assist other patients at the facility directly. There must be a faster method.

You can effectively set up appointments using WhatsApp. A WhatsApp chatbot may host every conversation, and it can set up appointments with a simple routine. This saves your team a ton of time.

This frees up a lot of time for your staff and makes it simple for patients to schedule appointments. Additionally, there will be a clear understanding. The data is recorded for the patient.

For example:

“Hey there, I’m your assistant. How can I help you? To meet your requirements, select any of the options below.

  1. 1. Book an appointment
  2. 2. Confirm an appointment
  3. 3. Cancel an app
  4. 4. Reschedule your appointment

To go with any option, send the respective number option.”

2. Confirm appointments

Patients frequently need to pay more attention to appointments, enter them incorrectly in their calendars, or arrive late. Both time and money are being wasted. What if you remind patients of their appointments one day beforehand?

You can be sure that the patient will show up, reschedule, or cancel in advance because
WhatsApp bulk messages have a 99% open rate. You may automatically remind patients to come in for their appointments using WhatsApp Business alerts. In Getgabs, you need to set up the message once before letting automation take care of the rest.

For example:

“Dear patient, this is a reminder message of your today appointment. Please come with your reports at the scheduled time. See you on time!”

3. Share report results

Consequently, WhatsApp Business API messages have a very high open rate. You can be sure that your patients will read any vital information you send to them on WhatsApp. Making personal calls to patients is far more time-consuming and comes with the potential for voicemail.

The patients who are currently receiving care at your facility can use that time far more effectively. WhatsApp Business API for Healthcare can be used to share findings securely.
Results of tests that patients had before can be sent to them through text message. They can then arrange a follow-up consultation if necessary in this manner. Or you could offer them advice. In Getgabs, you may set up a regular message or use a chatbot to communicate the findings.

For example:

“Hey there! Here is the link to your blood test result which was performed yesterday. We’re always available to help you. Feel free to get us anytime!”

4. Collects patient data

Patients may be required to complete a questionnaire or form depending on the treatments you provide. You are provided with all the knowledge necessary for effective treatment. Just before receiving therapy at the clinic, you can allow patients to do this. Alternatively, use WhatsApp Business API to acquire the information in advance.

WhatsApp data collection shortens wait times and provides all the information you require. With Getgabs, you can utilize WhatsApp Business notifications to automatically send patients a questionnaire before treatment, just like you would with appointment reminders.

For example:

“Hello Mr. Devin, we hope you are doing well. We’re doing a health survey, if you have some time, we would like to get some information from you. Please fill out this form to share your feedback. Thanks!”

5. Consultation and prescription reminders

Medications are frequently recommended for a set amount of time. Patients might require a new dose as soon as the drug supply runs low. Reminders for medicines can be sent to patients via WhatsApp. It not only feels personal, but it also gives the patient a chance to ask questions. You can also alert the patients to any potential changes at the same time.

For example:

“Hello, it’s been a week since you visited your doctor. We have made the changes in the prescription. You can take a new dose of medicine in the next three days. See you!”

6. Government scheme claims

Are you a provider of insurance? You are aware of how challenging it can be for patients to transition from treatment to claim. The procedure may already be available on your website, but WhatsApp makes it simpler.

Patients can submit claims over WhatsApp, learn what services are covered, and monitor how much of their treatment is still covered. Several back-and-forth texts were all it took. Once you’ve established this procedure in Getgabs, you can sit back and let the chatbot speak.

For example:

Hello, Mrs. Sharma. Thank you for visiting us. How can we provide our services to help you? Please select from the available choices.

  • Upload claim
  • Check coverage
  • Track claims

7. Send payments link

You can only sometimes allow a patient to pay right away when it comes to medical services. It’s different from getting new jeans. The invoice may occasionally need to be sent later. You can send this by WhatsApp or the regular old-fashioned postal service. You can even include a link or QR code so they can pay right away. That expedites the payment procedure and saves a tonne of time!

For example:

“Hii, thanks for visiting our clinic. Please find the attached invoice for your treatment. If there is any due, please process the payment. If you face any transaction issues with the link, let us know.”

8. Collect feedback

It’s critical to understand how patients feel about the care you give. It serves as a marketing tool as well as a tool for identifying areas for development. After the procedure, you can leave a survey on the desk, but WhatsApp is a much better option for getting patient feedback. Patients are more likely to complete the survey online than they would in person or via email because they are accustomed to typing on the platform regularly.

For example:

“Hello [name]. If you like our service, please leave your valuable feedback with us.”

How To Use WhatsApp Business API For Healthcare

To use WhatsApp Business API for Healthcare, providers need to implement the API in their medical system. They must develop a WhatsApp group chat with patients to facilitate peer-to-peer assistance, information exchange, and community engagement.

WhatsApp for Healthcare is a platform that offers patients general health-related details and guidance on living a healthy lifestyle with the ultimate perspective of promoting wellness and averting illness.

For better management of the hospital industry, you need to use WhatsApp Business API for healthcare and WhatsApp chatbot to manage patients’ queries and treatment records effectively.

We’re going to discuss some crucial points to consider when asking about health on WhatsApp.

1. Appointment reminders

Optimizing the features of WhatsApp Business API for Healthcare, it is easy to send appointment reminders to patients as medical facilities can reduce the number of no-shows and facilitate the booking procedure.

2. Patient Education

By notifying patients of their treatment and diseases, the professionals can split the educational materials into flyers, articles, videos, brochures, and posters. Using an innovative tool like WhatsApp can simplify the creation of informative and visually attractive materials.

3. Prescription refills

Integrating WhatsApp Business API, patients can request prescription refills that are comfortable for them while lowering the workload for the medical team.

4. Telemedicine consultations

Using WhatsApp video calls to schedule safe telemedicine consultations, which appreciate the privacy laws and enables remote diagnosis and treatment.

5. Support groups

Implementing WhatsApp groups where patients with relevant ailments can converse, share experiences, and provide each other emotional support.

6. Health advice and updates

By making patients informed and including details about their health, the healthcare industry can continuously publish health advice and upgrades.

7. Emergency alerts

Healthcare professionals can confirm a patient’s safety by instantly informing them of important details, recalls, updates, or emergencies.

8. Automated chatbots

Implementing WhatsApp chatbots to quickly reply to frequently asked questions, enhancing patient engagement and cutting down on response times.

WhatsApp Business API For Healthcare: Get With Getgabs

Due to its simplicity and low price, businesses frequently utilize WhatsApp Business API to connect with patients. WhatsApp Business API is intended for enterprises and large companies. It must be connected to customer conversation management software like Getgabs because it is only an API and lacks a front end.

Healthcare providers may benefit from enhanced automation, multi-channel communication, and other capabilities that make it simple to manage patient discussions and deliver better care with the Getgabs WhatsApp Business API. Here’s how to use Getgabs to improve patient experiences on WhatsApp.

With the Getgabs omnichannel inbox, healthcare professionals can communicate with patients on a variety of messaging platforms, such as WhatsApp, Facebook Messenger, and many others, to increase patient engagement and satisfaction.

By combining talks from several platforms, an omnichannel inbox gives each patient a complete history of consultations. To rapidly review a patient’s prior messages for context, doctors can now do so.

Before responding to their current message, ask about any relevant medical history or other information to make sure patients are receiving individualized care that is catered to their unique needs and circumstances.

Tips to Use WhatsApp Business API for Healthcare

  • Create customized welcome messages so patients may get in touch with you right away and use your services and information.
  • If you don’t already have your patients’ phone numbers, provide a simple link that they may use to begin a private WhatsApp chat with you. On your Facebook page, in emails, or on other private platforms, share the link.
  • Use encrypted video and audio conversations to get in touch with clients or colleagues who might be difficult to reach in person.
  • Use a broadcast list to deliver the same private message to numerous recipients. Your WhatsApp broadcast message will only be sent to contacts who have added you to their phone’s address book in WhatsApp.
  • Keep copies of the regular messages you send so you can respond to patients’ questions right away.
  • Make sure your patients are aware of your location and business hours, especially if either has changed.
  • Status allows you to post text, image, and video updates. Share tips on maintaining excellent hygiene and other precautions in case of viral epidemics.
  • During this busy season, use an automatic away message to let patients know when they may expect a response from you.

Frequently Asked Questions

Q1. How do you use WhatsApp Business API for Healthcare?

A. WhatsApp Business API for Healthcare and hospitals prefers to use WhatsApp as a platform to spread communication and integrate between healthcare professionals, patients, and other businesses in the healthcare sector.

Q2. What is the use of WhatsApp API for hospitals?

A. The WhatsApp Business API can be incorporated into healthcare organizations’ communication strategies for Easy access to patient medical records, Appointment reminders, Collaborative research, Fast resolutions, etc.

Q3. Is WhatsApp safe to use for the healthcare industry?

A. End-to-end encryption is another important advantage of utilizing WhatsApp for medical communication. This indicates that only the sender and the recipient can see messages received using WhatsApp. As a result, it’s a safe platform for exchanging private information, such as medical records.

Q4. How can we integrate WhatsApp Business API for Healthcare?

A. With Getgabs’ omnichannel inbox, healthcare professionals can communicate with patients on a variety of messaging platforms, such as WhatsApp, Facebook Messenger, and many others, to increase patient engagement and satisfaction.

Q5. Can you send appointment reminders to patients through WhatsApp?

A. You may automatically remind patients to come in for their appointments using WhatsApp Business alerts. You can be sure that the patient will show up, reschedule, or cancel in advance because WhatsApp messages have a 99% open rate.


WhatsApp Business API for Healthcare provides many offers and convenient features to easily manage the medical departments separately. For healthcare providers, providing patients with the best care requires more than merely carrying out procedures and making diagnoses.

Effective communication is necessary at every stage of the healthcare process. Effective communication is always required in the healthcare industry, whether it’s a health center sharing patient data with another hospital or a group of doctors and specialists debating the best course of action for their patients.

Strong communication policies in healthcare facilities can improve patients’ health, but weak policies can harm patients’ well-being. With the support of WhatsApp Business API, healthcare organizations may simplify their communication processes and engage with their stakeholders and potential clients at any time.