15 Best WATI Alternatives And Competitors In 2024

Before finalizing, are you guys looking to switch from WATI and looking for the best WATI alternatives and competitors? Would you like to know the 15 best WATI alternatives and rivals in 2024? There are numerous ways to promote and advertise our products and services because, as we all know, the advertising market is enormous.

In the present age, WhatsApp is widely used for product promotion and sending out messages related to promotional offers. This same application also enables users to interact in real-time with others of the application.  However, WhatsApp does not support advertising the services incorrectly to trouble the customers. 

It is one of the reasons we recommend using another platform for the advertisement such as the WhatsApp marketing software and the WhatsApp business API. Because of the existing laws, it can be employed to share the message with a large amount of the public. 

Therefore, if you are in search of the best WATI alternative that would deliver superior features of better prices, customer service, and flexibility of services. If that’s the case, you are in the right place to get it. Due to the availability of multiple WATI Alternatives present in the market of the business API of WhatsApp. Deciding on the right WhatsApp API partners for your business may sometimes be quite challenging.

We do care for your business and that is why we have come up with the list of 15 best WATI-like sites and WATI competitors so that you can pick the best WATI competition.

To ensure excellent customer service, many Shopify businesses usually employ a shared WhatsApp inbox app, which is like the WATI app. But before concluding, if you are interested in seeing a WATI similar service here is a stop for you.

Introduction To WATI

After analyzing the multiple dozens of options to choose the best-shared inbox for customer support, we have finally defined the top 15 WATI alternatives and competitors. Before getting into it, let’s learn a bit about WATI and what are the features that make it best for eCommerce businesses.

WATI is a WhatsApp tool such as another reclaim shared box tool owned by the firm clare.ai. WATI is the WhatsApp business solution provider that enables businesses to engage with real-time customers through WhatsApp and SMS tools. 

We will talk about WATI alternatives in this blog with the advantages and disadvantages, WATI has the added advantage of a no-code chatbot to help the customers which improves the customer interaction pattern.

WATI is a WhatsApp Business solution that delivers a service applicable for all B2C businesses – irrespective of size – and this is a very good customer support tool if you often have to respond to customers on WhatsApp.

Now let’s turn to the analysis of the strengths and the weaknesses of the WATI tool. 

The WATI does not offer a free trial to customers and its pricing is $40/month billed yearly for 5 agents. 

Advantages Of WATI

• WATI setup after purchasing the service is very minimal initially setup: the support team will manage the full integration once the organization gets access to the WhatsApp API 
• It has Great support: For the onboarding process support team at each step provides a detailed guide.
• WATI has the best team structure management: it enables the definition of the WATI structure of work and includes user management functions within the system.
• Chatbots and conversation flow: this feature helps the businessmen design the chatbot for the customers to address queries and conversations to help the customer get answers to his/her questions and solutions as quickly as possible.
• It has included the five live chat agent support in the basic package. 

Disadvantages Of WATI

• Currently, it is compatible with WhatsApp only and if you do WATI for other customer support platforms, you will need another CRM bought separately. 
• The default chatbot is basic: another $49 monthly subscription charge also applies for the benefit of the flow builder. The WATI system responds to the customers based on the keywords and cannot continue conversations. 
• WhatsApp Business API approval isn’t free- if you want to get green tick verification, you will need to pay a separate amount for that. You need to pay to get approved. 
• You can connect with Wati support only via email- the WATI customer support method needs to be better reported by many customers who switched the service from WATI to GetItSMS.
• To create the WhatsApp message template strategy and consultation there is not any provision for that in WATI.
• There’s no facility for Chatbot & other software integration with the WATI tool as Chatbot integration is self-serve.
• GetItSMS gives you the green tick verification for free as WATI charges for Green Tick Verification.

Top 15 Best WATI Alternatives And Competitors For Your Business

Also, WATI has some drawbacks. Yet, it is perfect for businesses whose only support is through WhatsApp. WATI is only accessible with WhatsApp not with other platforms. However, if the client wants to provide customer support through different channels, they must turn to other options.

The best option is an omnichannel support box. Let me proceed to talk about the other options and competitors of WATI that work with other applications. Well, this was enough to know about WATI. Now you understand that WATI is more. You have got a basic idea about WATI enjoy your work. Well, let’s go directly to 15 WATI substitutes, which you can select to be your WhatsApp business API provider.

1. GetItSMS – Top WATI Alternative

GetItSMS is the first WATI alternative out there!

But you are thinking about why you have placed the GetItSMS on top as a WATI alternative.   

You can see other alternatives are developer-based platforms for WhatsApp business API providers means they are required to put the coding effort on the part of your developers. 

GetItSMS is an omnichannel WhatsApp marketing application and customer support tool for SME brands that provide customer support beyond outlets. This one is useful for the control of the customer-first approach to handle customer support and your business in a single view.

Pros:

• Converse WhatsApp broadcasts to a limitless number of different people at one time.  
• WhatsApp Automation for abandoned carts, order confirmation & delivery notifications using WhatsApp.
• A chatbot that is based on Artificial intelligence and can understand human language.
• Multiple E-commerce connectors are available with platforms like Shopify, WooCommerce, OpenCart, etc. 
• Most competitive pricing as per industry standards.
• Friendliest customer support team- phone, WhatsApp, email anytime! 
• Full support with strategy, approvals for template messages, integrations, and chatbot integration.

With the service of GetISMS, you will get these things:

• You can Send bulk WhatsApp to several customers at one time using the WhatsApp Business App.
• WhatsApp automation and WhatsApp chatbot feature to give information to customers and automatically respond to their queries when you are not available. 
• Provide 24*7 customer support.
• For live chat support, users get an unlimited number of agent dashboards.

GetItSMS – Unlimited Users Plan Pricing

You can start your business with the GetItSMS platform for as low as 2500/plan on the basic unlimited user plan. This means that for a given plan, you can have as many users as you want while sending 2500 of them as many messages as you want. What you get with this is 10 tags and 5 attributes.

2. Getgabs

 

There are others such as Gegabs which is another best of the best among WATI alternatives like GetItSMS. This in turn enables businesses to create profound CX maps using programmable API. Getgabs can connect with any digital touchpoint with features such as WhatsApp, automation, chatbots, automated replies, predefined message templates, and blue tick verification.

Getgabs is a highly effective, fast, user-friendly, and straightforward WhatsApp Business API provider compared to WATI. This one is suitable for the business provided that they maintain a very committed and proficient in-house IT team with deeper coding and development experience. 

However, for better client interaction you have the Getgabs Centralized dashboard where you can manage incoming customer chats and optimize customer engagement.

However, to select Getgabs as your WATI alternative, there are also some pros that you have to pay attention to.

Pros: 

• Flexible price for new ventures as pay-as-you-go pricing helps you finish your work for less money.
• Developer-oriented
• It offers seamless API integration with business software.
• Allows embedded signup to connect WhatsApp business account and Getgabs interface quickly.
• It is easy to create customized pre-defined WhatsApp message templates.
• Imply automated replies for incoming customer queries.
• Monitor the message’s status and marketing campaign performance directly from Getgabs.

3. Zoko

The third WATI alternative is Zoko which is a shared WhatsApp inbox that allows you to share your WhatsApp business number with your team. However, with the use of Zoko to operate your customer support service, you’ll get nothing more than basic functions yet if you need all those features listed above, it is certainly for you. 

The Zoko platform as a WATI alternative charges for the customer support service $34.99/month plus per conversation charge.

Pros:

• If you stay within their conversational boundaries, the pricing structure is reasonable.
• supports simple to-configure in-chat buttons
• Depending on the type of question, customer support messages can be forwarded to various team members.
• Might design special WhatsApp chatbots wherein users can only answer messages from the bot with specific keywords that will give them the desired information. 

Cons:

• Very limited functionality because it only supports WhatsApp, 
• There are no connectors with any other tools you would require for your business.
• If you exchange too many communications back and forth with your clients, costs could increase.

4. Helpwise.io

The next competitor in the list is Helpwise.io which provides the business a way to handle all its support channels in their toolbox. Helpwise.io makes it effortless to work with all members of your team and your clients simultaneously using shared email, SMS, live chat, WhatsApp, and social media accounts. 

Pros:

• Includes the most demanded consumer service platforms, such as SMS, WhatsApp, Facebook, and Twitter. 
• Services like Shopify, Hubspot, Slack, and Zapier are integrated.
• Working together as a group on the screen
• Develop automation rules that will enable you to create a flow to enable work automation. 
• Create a new internal help desk for incoming support staff members. 
• You can keep an eye on team performance, crucial analytics, and email traffic from your account dashboard.

Cons:

• Helpwise does not offer the option to view all shared inboxes on a single screen, in contrast to other shared inbox software. This could be a deal-breaker for those people who want a real “shared inbox” solution. 
• Support cannot be provided to users who connect using methods that Helpwise does not support.
• The mobile application is not completed yet. And it does not have the capabilities that the online application does.

5. DelightChat

The next WATI alternative is DelightChat which is used to operate all the customer support platforms and all the customer requests. To scale and manage customer service using WhatsApp you should consider DelightChat at least once. DelightChat is a WATI alternative designed for eCommerce brands which is perfect for their specialized service. 

DelightChat helps brands to increase their revenues with WhatsApp marketing. The service it provides is the following:

• To manage Instagram, Facebook, WhatsApp, live chat queries, and email in a shared inbox.
• Some of the features of the DelightChat service include; existing automated messages, the ability to respond using templates, and friendly team cooperation on support queries.
• This is an official WhatsApp business API.
• It enables sending bulk messages to multiple users.
• DelightChat marketing automation such as upsell and cross-sell, cart abandonment, order updates, and much more.

Pros: 

• Use the official API for the whole WhatsApp marketing suite to WhatsApp Bulk Broadcast to your client lists.
• With the free Green Tick app, you may access the official WhatsApp API.
• Marketing automation on WhatsApp consists of abandon cart notifications, order confirmation notifications, order delivery notifications, and cash-on-delivery confirmations. 

Cons:

• DelightChat now only communicates with Shopify which has access to the data found in the Shopify admin panel. It will, however, shortly be accessible for another e-commerce system, e.g., WooCommerce.

6. MessageBird

Another WATI alternative, a customer service, and automation platform called Messagebird enables you to communicate with your clients across channels including Live Chat, WhatsApp, Voice, and more from a single dashboard.

To engage customers and make it easy to control the communication flow, it provides conversation flows. 

50 talks are free. Afterwards, depending on the number of conversations, $50 to $150 per month.

Pros:

• They have done a great job of keeping the app affordable yet loaded with so many features.
• In terms of the APIs and integration it su[supports, it gives useful information.
• Gives out the service of the SMS functionality in the CRM which is helpful for individuals who are looking for Text Messages. 
• With the help of the conversation flow builder, you can save some of your dialogues with customers. 

Cons:

• Customer service people are slow to respond to you and normally it will take them more than 24 hours to get back to you. 
• As for me, the UI/UX may be improved, for a few times I get lost once I am engaged with it. 
• As compared to others, the delivery rates are low so your customer can easily miss the whole message.

7. Interakt

Here is one of the WATI alternatives and one of the list’s official WhatsApp Business Solution providers  (BSPs) with the lowest prices  – Interkt.  

It already has a WhatsApp inbox where everyone in your entire staff can communicate and also assist in customer service online. Also, it has neat contact details on the admin panel that you use to manage customers and auto-notify users on orders made by them. 

Pros:

• Pricing is very reasonable compared to other suppliers.
• a live chat widget that links consumers to you over WhatsApp and a shared team inbox
• supports preset responses and automated message templates
• This displays the chat on the screen which Pulls order information from Shopify and Woocommerce.

Cons:

Lack of support for routes may result in fatal outcomes.

8. Trengo

WATI replacement is Trengo and this is an established helpdesk tool among the WhatsApp business solutions list. Trengo is relatively costly since you might include several add-ons for the shared inbox. The initial costs may seem lower. 

However,  a lot of integrations and the pricing for the platform services are compensated by their well-thought-out user interface. Therefore, Trengo might be a good option for your business based on the cost and features that you need. 

The WATI alternative Trengo results in the ability for the customer to engage with the integrated Email, Facebook Messenger, WhatsApp, SMS, voice, live chat, and other apps simultaneously. 

Pros:

• For Trengo clients, it plays the role of a great user interface that reduces the amount of effort that new customers have to expend to assimilate it.
• The inboxes are presented altogether to be viewed for the best result. 
• Internal usage eventually provides you with the opportunity to create an online help center.
• The flow implemented under Trengo does not include the team chat; however, it can be included after the purchase of the feature. This allows for team management within the internal team with the Scale and Enterprise plans. 

Cons:

• The disadvantages of the Trengo include those problems made by the customers that can be ‘deleted’ after the ticket is ‘solved’ and customers must redo each time. 
• If you do not have documented proof that the features are being utilized, the costs go through the roof. 
• The businesses that use Outlook or other products, Trengo can be a deal because it lacks Office 365 integration.
• It is also important to note that to use the WhatsApp feature a minimum of 4 seats are employed.

9. Frontapp.com

Frontapp is another WATI alternative and competitor. The front app is a collaborative team inbox tool that combines email and messages from different platforms. This platform has multiple integrations beginning with WhatsApp, Email, Twitter, Facebook, and other popular business apps.

This tool is developed for small to medium-sized businesses with an integrating experience in mind. However, it can also be argued that this tool is a little costly in terms of the other list. You should know that if you are looking for an affordable shared inbox, this may not be for you.

The front app cost for the businesses is the price of $19/user/month for 10 members. It is also their observation that, as the number of team members being considered increases, so does the Price per user.

Pros:

• Onboarding takes about two days and is quick.
• Supports several apps and business tool integrations
• short learning curve and intuitive UI/UX.
• Allow you to snooze emails to take the burden off deciding what is more important which in turn allows you to prioritize
• Rule-based automation and sophisticated workflow templates may be used

Cons:

• When it comes to Front’s customer service, there are different issues.
• The cost is prohibitive, and this is even if you are a small team.
• You have to be given the keywords to look up for ready responses. It is challenging to reach.

10. Timelines AI

Timelines AI is a popular WATI competitor and shared WhatsApp inbox that helps the team manage several WhatsApp business numbers in a single dashboard. It works best with a team that engages with a lot of clients through several channels over a long period. 

If you want to store all this information in one place and share it with your team members, Timelines AI is perfect for you. It costs up to $25/month billed yearly for 1 WhatsApp number and 5 team members.

Pros:

• Lastly, with Timelines AI you can cover and coordinate with your team members via the same screen.
• With Timelines AI you may add them if you have more than one WhatsApp number.
• You can take a backup of all of your chats in the cloud 
• Such existing CRM tools Zapier, You can integrate.

Cons:

• This platform does not work with other social media or email channels, it Can only work with WhatsApp.
• The cost of using Timelines may also increase. As your team expands,
• Any sort of customization is locked for business plan users.

11. Freshchat By Freshdesk

Freshchat is available for all types of businesses, ranging from small new businesses to international giant companies. As a product under Freshworks, one of the largest companies in this market, Freshchat has a familiar design that will not overwhelm buyers.

The platform is set, and it would seem viable in the capacity for larger corporations could prove effective. New companies, for instance, need only the free features: however, they offer paid packages with more advanced tools, which can be quite expensive. It charges for the customer support service $79/agent/month billed annually for a basic omnichannel inbox.

Pros:

• An advanced and well-known interface for smooth transitions
• The omnichannel helpdesk can comprise email, social media, chat support, or telephone.
• seamless teamwork
• Utilizing the bot to respond to straightforward inquiries before passing them to the support team

Cons:

• Integration with the website could be challenging.
• Each of the API integrations has a different price, and that means as you use more, the cost may go up. 
• The speed of the mobile app is less than ideal.
• To address this it is necessary to build more effective communication within teams by using the features such as mentions and tags to alert them.

12. AiSensy

WATI alternative and no-code WhatsApp marketing platform for you that is based on the official WhatsApp Business API, AiSensy is ready to show you how WhatsApp can help you expand your business to thousands of WhatsApp users. 

Through AiSensy, you can register and apply for the WhatsApp Business API for free. So if you want to explore the power of this platform, you can do it absolutely for FREE right now as there is a 14-day trial on the Premium plan. The process of making your WhatsApp Business API Account live usually takes between 10 to 24 hours. 

Along with a platform constructed using the official WhatsApp Business APIs, AiSensy provides a comprehensive WhatsApp marketing solution.

Pros:

• Send WhatsApp broadcasts at one go to as many different recipients as possible. 
• Wholesale automation of order confirmation, delivery notifications, and cart abandonments using WhatsApp. 
• A chatbot that uses AI-based Natural Conversation Programming (NLP) that can comprehend human language. 
• Many systems, including Shopify and WooCommerce, OpenCart, and others, are available with several e-commerce connectors.  
• Most reasonable cost based on standards for the industry.
• The friendliest customer service team does not care when you call, WhatsApp, or email them. 
• Full support with strategy, approvals for template messages, integrations, and chatbot integration.

13. CM.com

CM.com is the third and last API vendor we have as a Wati alternative. If your company needs to integrate into WhatsApp Business API, and you are searching for a top provider of WhatsApp Business API, CM.com is a perfect solution to enhance and optimize the use of WhatsApp Business API. 

It helps you to increase sales on WhatsApp and deliver good service to your clients. It does, however, have a heavy price.

Below is a comparison of the benefits and disadvantages of a WATI substitute on the use of CM.com!

Pros:

• Enables you to provide customer support any time of the day using the drag & drop editor and no-code chatbot designer. 
• Use the WhatsApp Business API with no coding. 
• Engage consumers with rich media, delivery information, location, and much more. 
• 24×7 Strong customer service provided by the CM.com support staff 
• A free trial is offered.

Cons:

• More expensive than other WhatsApp Business API vendors
• Better campaign functionality is possible.
• Analysis capabilities are not very insightful.
• The largest recognizable disadvantage of the platform is the complete lack of the WhatsApp broadcasting feature.

14. Kwiqreply.io

Another competitor of WATI was a WhatsApp shared inbox and bulk sender application known as Kwiqreply which was developed from the official WhatsApp Business APIs known as Kwiqreply. 

Features of Kwiqreply

• a verified company profile on WhatsApp
• Management of CRM contacts 
• Bulk WhatsApp Message Sender
• AI-driven chatbot
• the shared inbox for several agents
• spinner widget for WhatsApp chat

Pros:

• The price of this platform is suitable for small companies.
• The user interface is easy to use.
• It provides a free trial for new customers.
• They cannot connect it with other applications which are inherent in our business like Shopify, Woocommerce web engagements, etc. 
• The customer can create their chat widget.
• An unlimited number of agents.

Cons:

• Kwiqreply has limited integrations for now but it will be available for all other platforms in upcoming times.

15. Vepaar

The biggest WATI alternative is Vepaar, which allows you to create a broadcast list for categories that one can add and send relevant messages to groups according to the category. This mass messaging software also helps you do your lead nurturing, run polls, sell products, and do follow-ups with your business contacts.

Features Of Vepaar

• Autoresponder templates
• Contact management
• Campaign creation, monitoring, and scheduling
• Message reporting
• Calendar/reminder system
• Campaign creation and scheduling

Pros:

• Vepaar Whatsapp business solution provider brings to you the formally authorized recommended WhatsApp-based ticketing solution. 
• The only thing that can be said as a strength of this model is the shop function. 
• When using single-click technology, it is therefore possible to set up quick replies. 
• Vepaar says they can help save the media and messages on a powerful dashboard.
• This is a complete, professional sales funnel CRM management tool. 
• Building a strong customer relationship is helpful.

Cons:

Unfortunately, it is not possible to modify the appearance of the message templates or these customer relations messages.

Frequently Asked Questions

Q.1 Which is the best WATI alternative and competitor?

A. If you are looking for the best alternative to WATI for a better and cheaper business solution. If you are looking to make your marketing strategy through WhatsApp, you should go with the official WhatsApp marketing platform GetItSMS which operates through the WhatsApp business APIs. 

This service helps you perform features such as group messaging to multiple users, notifications, live chat on multiple devices, and live chat with chatbots. 

Q.2 What are official WhatsApp partners?

A. This means that the official partners help businesses and have to be approved and thus verified by WhatsApp. With the green tick verification, it becomes easier for the WhatsApp partner to help businesses get access and use the WhatsApp Business API to generate leads and improve customer support.

Q.3 How can we choose a WhatsApp partner for the WhatsApp Business API?

A. WhatsApp business partner selection can peacefully be well done concerning customer support and services. A good WhatsApp partner provides you with the entire fashion to create the WhatsApp business API. The ideal partner for WhatsApp integrates efficient customer support and session orientations on every aspect of the app. 

Q.4 How long does it take to get WhatsApp business API from a WhatsApp partner?

A. The best way to get a business API is from a WhatsApp partner if you meet both requirements it will not take more than 24 hours to get the WhatsApp Business API with GetItSMS an official WhatsApp partner.

Final Thoughts

The above top 15 WATI alternatives are those that we recommend you consider as your WhatsApp Business API solution. However, take your time to first research each platform you intend to contact through sales, though. It’s relatively easy to add a new communication channel to your company if it seems overwhelming. Well, thanks to systems like GetItSMS, which serves all the support channels and customer requests on a single platform, you don’t need to. 

Use GetItSMS if you want to expand the option of customer care on WhatsApp. It is a customer support solution that is unique and created mainly for e-commerce firms as WATI options. We also help you grow your sales profitably using WhatsApp Marketing for the brands!

It will help you to choose the right supplier of WhatsApp Business API for your enterprise as by its essence it is rather impartial!

You will be responsible for making the final choice! Make an informed decision to prevent the inconvenience of switching WhatsApp Business API providers.

In any case, it is our great hope that whatever information you were in search of was supplied to you by this blog.! If it did, be sure to let others know about it.