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How To Setup Order System On WhatsApp For Restaurants?

How To Setup Order System On WhatsApp For Restaurants?

Published on : August 19, 2023 | BY Shalini Mishra
5 minutes read

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Order systems on WhatsApp are becoming the easiest communication method for business providers and customers. In case you cannot go outside to have food, the WhatsApp order system allows you to place an order. WhatsApp has become a one-go communication tool for many food businesses and restaurants. 

How To Setup Order System On WhatsApp For Restaurants

WhatsApp is an easy-to-use and best option to connect customers and restaurants to streamline operations. Engaging with customers on WhatsApp where they are mostly active is the right option. To integrate the order system on WhatsApp click-to-WhatsApp would be used to invite the users for conversation over Facebook and Instagram. 

This article will elaborate on the WhatsApp order system and the benefits of using the order system on WhatsApp. I’ll also mention the steps to set up an order system on WhatsApp with a platform like GetItSMS to enhance efficiency. 

In terms of the Food & beverages industry, this blog will also share helpful tips. 

What Is the Order System On WhatsApp?

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WhatsApp is the most used and easy-to-use interface as well as diverse functionalities. It's a great choice for connecting customers and improving the order system on WhatsApp. Using WhatsApp order system restaurants can offer customized support using direct messaging channel WhatsApp. 

How To Setup Order System On WhatsApp For Restaurants

WhatsApp order system improves customer satisfaction and builds trust in customers towards service. The next section will mention the advantages of using WhatsApp for restaurants and how it will be beneficial for improving customer dining experience. 

How To Increase Sales With the WhatsApp Order System?

There are almost 2 million WhatsApp users, and they all need to eat! Allowing your clients to order meals using WhatsApp will improve the speed and convenience of doing so and reduce waiting times, which will enhance sales for your restaurant since WhatsApp is the preferred method of communication for the majority of people.

How to take orders on WhatsApp?

You only need to complete the following simple steps for your clients to place food orders over WhatsApp:

1. Create a WhatsApp business account profile

Gaining your consumers' trust requires providing them with additional information about your company on your WhatsApp Business account. You can open a free WhatsApp Business account to have access to helpful tools and features instead of using a personal WhatsApp account.

  • From the Google Play Store or the Apple App Store, download the WhatsApp Business App.

  • Launch the app, then register.

  • Use the six-digit verification code that was provided to your phone to confirm your phone number. (Note: Give your company a new phone number. You cannot simultaneously utilize your personal WhatsApp account's phone number for commercial purposes.)

  • Include your company name, business category, and profile image, which should be your company logo.

  • Select "More Option/Settings" by tapping the three vertical dots, then select "Business Tools" > "Business Profile" to enter information such as the company's address, website, hours of operation, and description.

2. Upload the food menus in the WhatsApp catalog

Customers can browse through your WhatsApp food menu online using the WhatsApp catalog API for WhatsApp Catalog feature without downloading any photographs or PDF files. You may easily update the catalog through the API if your restaurant runs out of certain ingredients or if a particular dish sells out, helping to prevent disappointing the guests. 

To help your clients order food on WhatsApp, you can submit a step-by-step image of one of the products in your WhatsApp catalog once you learn more about how to process orders on WhatsApp Business.

1.In the "More Option/Settings" section of the WhatsApp Business App, select "Business Tools" > "Business Profile."

2. The list of products to add by tapping "Add new item" and then clicking to tap"Add images". You can upload up to 10 images or shoot new pictures.

3. Include the meals and drinks from your menu and optional details like

  • Cost 

  • Details 

  • Website Link 

  • Product Code

4.To display your WhatsApp food menu on your WhatsApp Business account, tap "Save/Add to catalog" in step 4.

3. Collect payment directly in WhatsApp chat

Currently, shoppers make impulsive purchases for $314 each month on average. Customers will be more likely to order meals from your restaurant when they get hungry if you use a WhatsApp ordering system to provide a seamless route to purchase and lower cart abandonment rates.

Making WhatsApp food ordering simple requires the use of integration services from a website that provides in-chat payment links*. When a consumer orders meals on WhatsApp, you may instantaneously take money from them. 

In contrast to certain food delivery platforms that only permit refunds through coupons, which results in a high frequency of customer complaints and harms the reputation of the company, you may also quickly make partial or full refunds when errors occur or order cancellation is necessary.

Advantages Of Order System On WhatsApp

With various uses of WhatsApp worldwide with more than 2 billion active users. WhatsApp order system for restaurants means converting the offline food business into an online business to give the customers more flexibility. 

How To Setup Order System On WhatsApp For Restaurants

Taking a restaurant's order system on WhatsApp means placing a large part of the global population through a platform. WhatsApp makes it possible for restaurants and patrons to have customized conversations. 

As a result, the restaurant will build deeper customer relationships and ultimately see an increase in business. This may involve sending personalized messages or making recommendations based on customer preferences.

WhatsApp offers instant messaging features, unlike email, enabling quick and direct communication between restaurants and consumers. Restaurants may easily share promos, menu changes, and other information to increase sales thanks to this.

Additionally, the rapid nature of WhatsApp messaging servicemakes it possible to solve problems quickly, such as resolving order-related issues or addressing potential customer complaints.

Customers may suffer additional expenses while using traditional media like SMS. However, they can message anyone for free on WhatsApp. WhatsApp is an even more alluring choice for them to interact with your business because of this cost advantage.

We'll then look at a real-world instance of a food and beverage company using WhatsApp to enhance customer relations.

How To Setup Order System On WhatsApp?

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Add WhatsApp chatbot to the website

You've set up your restaurant's WhatsApp Business account, but how will you let your customers know? 

How To Setup Order System On WhatsApp For Restaurants

The ideal approach to inform your customers about your newly developed meal order system is probably to add a WhatsApp chat function to your website, presuming you already have one that receives a respectable amount of traffic. 

It is a quick and easy process. Simply add an embed code to your website to connect your WhatsApp Business account. For our clients to contact us on WhatsApp, here is how we use WhatsApp chat.

Develop a WhatsApp chatbot to get orders

Make life easy for you and your customers by setting up a WhatsApp chatbot after you successfully embed the WhatsApp chat on your website. The following are some ways a WhatsApp chatbot might broaden your restaurant's consumer base:

Enhance customer service experience : Customers may quickly and simply get answers to their inquiries about the restaurant, menu, opening and closing hours, and other topics with the help of a WhatsApp chatbot.

Response times can be shortened as a result, and customers will be more satisfied and loyal as a result.

Advance food orders on WhatsApp : Ask a multiple-choice question of your customers asking what they would want to purchase from you today. When a customer requests it, be sure to explain to them what each option's ingredients are.

Reduce manpower to serve customers : The WhatsApp chatbot can significantly reduce the workload for restaurant personnel by automating frequent client inquiries. This can free up your team to work on other projects, including cooking and supply chain optimization.

Automatically order confirmation and delivery updates

What should your clients do now that they know they can place an order over WhatsApp? 

Every restaurant's ordering process consists of two steps:

  • Preparing the dish in response to the customer's order 

  • supplying the customer's purchase promptly

Your professional cooks would take care of the first portion, but the second is where WhatsApp notifications come into play. Send your clients a tracking URL to track their orders after they place them, preferably with live tracking.

To provide clients the option to get in touch with the delivery agent if necessary, you may also send them the delivery agent's name and phone number. You may send them a delivery confirmation message when they receive their order and request a review.

Setup Order Systems On WhatsApp: With GetITSMS

As was already mentioned, creating your restaurant's order system using a WhatsApp bulk message service from GetITSMS can help you streamline all of your processes. However, it's also crucial to send mass messages that effortlessly work with your present ordering platform.

With the help of its customer engagement platform and connection to the WhatsApp order system, GetItSMS, a WhatsApp Business solution provider, can quickly increase your restaurant orders.

Our customer engagement technology enables you to execute personalized outbound marketing at scale, connect your website to WhatsApp, and engage in back-and-forth dialogues with your customers.

Additionally, you receive all of the messages in one location. Join your team, give them access to these communications, and let them respond to them. Additionally, the order system on WhatsApp can automate responses to frequent inquiries.

  • Order confirmation

  • Delivery update

  • Delay update

Why do Restaurants Need a Food Order System On WhatsApp?

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Restaurants require a food ordering system on WhatsApp for numerous reasons. 

The fact that it facilitates order processing and ensures order accuracy may be the most crucial factor. This is crucial in crowded restaurants where orders can easily be mixed up due to the high turnover rate. 

Customers can submit their orders directly in the kitchen using a meal ordering system, which can assist in shortening wait times. 

The ability to reduce waste is another reason why restaurants would want to think about investing in a food ordering system. Customers won't need the paper menus that are frequently thrown away when they can put their orders online. This may enable the business to save money and help to decrease the environmental effects.

A food ordering system can also be a very effective marketing tool. Restaurants may reach a larger audience and make it simpler for people to experience their products by enabling online or mobile ordering. 

What Are The Use Cases Of Using WhatsApp Order System

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like dialing in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions. We will trace a customer's path through a restaurant company's sales funnel using the use cases that follow. 

1. Lead generation

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, restaurants must review and validate leads as soon as possible when customers present themselves.

Whenever a client initiates a conversation regarding an order on WhatsApp businesses will have a name and phone number and more information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a "click to chat" link on your website or in your ads.

2. Queries and FAQs

Hungry people want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! They could inquire about the location of your restaurant, the menu, the services, the return procedures, and the customization possibilities.

While assisting consumers with placing food orders on WhatsApp, you can promptly respond to these questions.

3. Placing an order

Placing orders comes next after answering the FAQs. The procedure for placing an order should be straightforward and comprise as few stages as feasible. This keeps the customer's interaction light and enjoyable.

If there are too many challenges at this point, the consumer may opt not to order from your restaurant.

Making an order also involves submitting requests for things like events and table reservations. There must be a customized response for each request.

4. Payment issues

Recently, WhatsApp unveiled its payment tool, which your users can also use for companies. As an alternative, you can address any problems customers might be having paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. You can connect a variety of payment gateways with your chatbot for quicker checkouts.

5. Tracking delivery

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated time of arrival, and communicating the delivery person's contact information are all necessary steps. You may also use a WhatsApp chatbot and the WhatsApp business to send automatic push alerts for the same.

6. Returns and refunds

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they decide they don't like the food or run into other issues.

You may arrange returns, start refunds, and take additional actions to help a dissatisfied consumer using WhatsApp Business.

7. Repeat orders

Your customers can place orders for their favorite foods from their favorite restaurants. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

8. Collection of feedback

The gathering of client feedback improves the customer experience. As soon as a sale is over, make sure to quickly gather feedback over WhatsApp so that your customers are more inclined to submit their most recent feedback. Your consumers are more likely to reply to requests for feedback on WhatsApp than on SMS or emails because more people use chat apps.

9. Referrals

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it. To spread the word about your business and increase your consumer base, use WhatsApp Business.

10. Gathering customer information

The meal delivery option for WhatsApp Business makes long-term consumer data collection simpler. This also holds for clients who may have recently changed their phone number or other contact information.

The unified customer dashboard onGetITSMS allows you to access all of your customer data from a single point. With WhatsApp Business for restaurants, you may use this to keep track of your current clients.

Thus, by enhancing customer service and enhancing the user experience, WhatsApp Business assists restaurants in attracting consumers, providing them with appropriate assistance, and growing their business.

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Frequently Asked Questions

Q. What is a WhatsApp ordering system?

A. Customers can use the system to place orders over WhatsApp by messaging your company directly or interacting with a WhatsApp ordering bot, which will walk them through a series of questions to place their order.

Q. Why is the order system on WhatsApp important?

A. The fact that it facilitates order processing and ensures order accuracy may be the most crucial factor. Customers can submit their orders directly in the kitchen using a meal ordering system, which can assist in shortening wait times. 

Q. What is the advantage of an online ordering system on WhatsApp?

A. WhatsApp offers instant messaging features, unlike email, enabling quick and direct communication between restaurants and consumers. Restaurants may easily share promos, menu changes, and other information to increase sales thanks to this.

Q. What type of inquiries can be answered by the WhatsApp order system?

A. The ordering system on WhatsApp can automate responses to frequent inquiries for Order confirmation, Delivery updates, and delay updates.

Q. How to streamline the order system on WhatsApp?

A. Creating your restaurant's order system using a WhatsApp bulk message service from GetITSMS can help you streamline all of your processes. With the help of its customer engagement platform and connection to the WhatsApp order system, GetItSMS, a WhatsApp Business solution provider, can quickly increase your restaurant orders.

Final Summary

The GetITSMS online ordering system on WhatsApp is the ideal choice if you're searching for a comprehensive and user-friendly platform to operate your restaurant. With its strong features, you can improve customer satisfaction, optimize processes, and increase revenue. 

The cloud-based ordering system from Blink is quick and effective, and its branded mobile app and website give you a businesslike experience. 

Additionally, you can track consumer preferences and maximize your marketing efforts with the help of our CRM system. Additionally, business intelligence tools can assist you in making decisions that will expand your company. Why then wait? To learn how Blink can advance your restaurant, get a demo today!

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