How to Setup Order System With WhatsApp for Restaurants?

WhatsApp Food Ordering System: Order system on WhatsApp Business for restaurants is becoming the most accessible communication method for business providers and customers. If you cannot go outside for food, the WhatsApp order system allows you to place an order. WhatsApp has become a one-go communication tool for many food businesses and restaurants.

WhatsApp is an easy-to-use and best option for connecting customers and restaurants to streamline operations. Engaging with customers on WhatsApp, where they are primarily active, is the right option. To integrate the order system on WhatsApp, click-to-WhatsApp would invite users to conversations over Facebook and Instagram.

This article will elaborate on the WhatsApp order system and its benefits. I’ll also mention the steps to set up a WhatsApp food Ordering System or an order system on WhatsApp restaurants with a platform like Getgabs to enhance efficiency.

Regarding the Food & beverages industry, this blog will also share helpful tips.

What is the Order System On WhatsApp Business for Restaurants?

The order system on WhatsApp Business is an influential method for restaurant owners to give customers a seamless ordering experience. You can consider it your WhatsApp food menu online or an online order system on WhatsApp.

The WhatsApp ordering system for restaurants allows consumers to place their orders through WhatsApp by sharing messages with businesses or by speaking with a WhatsApp ordering chatbot, which instructs them with many questions about receiving the order.

WhatsApp is the most used and easy-to-use interface with diverse functionalities. It’s excellent for connecting customers and improving the WhatsApp order system. With the WhatsApp order system, restaurants can offer customized support using WhatsApp’s direct messaging channel.

WhatsApp’s order system improves customer satisfaction and builds trust in customer service. The following section will mention the advantages of using WhatsApp for restaurants and how it will enhance customer dining experience.

Top 5 Benefits Of Order System On WhatsApp

WhatsApp’s order system for restaurants means converting offline food businesses into online businesses to give customers more flexibility. Taking a restaurant’s order system on WhatsApp means placing a large part of the global population through a platform. WhatsApp makes it possible for restaurants and patrons to have customized conversations.

As a result, the restaurant will build deeper customer relationships and ultimately see an increase in business. This may involve sending personalized messages or making recommendations based on customer preferences.

Thanks to this, restaurants may easily share promos, menu changes, and other information to increase sales.

Additionally, WhatsApp messaging services’ rapid nature makes it possible to solve problems quickly, such as resolving order-related issues or addressing potential customer complaints.

1. Effortless ordering on-the-go

The ordering system on WhatsApp allows customers to order their favorite food anytime and anywhere directly over a messaging platform like WhatsApp. This enhances user convenience, bringing more frequent orders and potentially higher order values.

2. Enhance customer satisfaction

Two-way conversation always increases brand loyalty and boosts relationships. Real-time engagement enables businesses to instantly reply to their consumers ‘queries and leverage the ordering experience.

3. Valuable customer insight

By monitoring engagement and order value, restaurants achieve insight into customer preferences and ordering sensations. The details can modify menus and promotions and increase customer happiness.

4. Lower operational costs

WhatsApp’s ordering system decreases the required dedicated devices, reducing conversation expenses. And also to reduce errors and streamline workflows, making the order process automatic.

5. Increase sales and orders

Simplifying your order process can increase repeat purchases. Hence, the ability to browse orders and menus deliberately results in large order values.

Use Cases Of Using WhatsApp Order System

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like dialling in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions. Using the following use cases, we will trace a customer’s path through a restaurant company’s sales funnel.

1. Lead generation

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, restaurants must review and validate leads as soon as possible when customers present themselves.

Whenever a client initiates a conversation regarding an order on WhatsApp, businesses will have a name, phone number, and more information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a “click to chat” link on your website or in your ads.

2. Queries and FAQs

Hungry people want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! The chatbot could inquire about your restaurant’s location, menu, services, return procedures, and customization possibilities.

While assisting consumers with placing food orders on WhatsApp, you can promptly respond to these questions.

3. Placing an order

After answering the FAQs, placing an order should be the next step. The procedure should be straightforward and comprise as few stages as feasible, keeping the customer’s interaction light and enjoyable.

If there are fewer challenges, the consumer may order from a restaurant other than yours. Making an order also involves submitting requests for events and table reservations. A customized response must be provided for each request.

4. Payment issues

Recently, WhatsApp unveiled its payment tool, which your users can use for companies. Alternatively, you can address any problems customers might have with paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. You can also connect a variety of payment gateways with your chatbot for quicker checkouts.

5. Tracking delivery

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated arrival time and communicating the delivery person’s contact information is necessary. You may also use a WhatsApp chatbot and the WhatsApp business to send automatic push alerts.

6. Returns and refunds

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they want to avoid the food or run into other issues.

Using WhatsApp Business, you may arrange returns, start refunds, and take additional actions to help a dissatisfied consumer.

7. Repeat orders

Your customers can place orders for their favorite foods from their favorite restaurants. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

8. Collection of feedback

The gathering of client feedback improves the customer experience. As soon as a sale is over, quickly gather input over WhatsApp. Hence, your customers are more inclined to submit their most recent feedback. Your consumers are more likely to reply to requests for input on WhatsApp than on SMS or emails because more people use chat apps.

9. Referrals

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it. To spread the word about your business and increase your consumer base, use WhatsApp Business.

10. Gathering customer information

The meal delivery option for WhatsApp Business makes long-term consumer data collection simpler. This also applies to clients who recently changed phone numbers or other contact information.

The unified customer dashboard on Getgabs allows you to access customer data from a single point. Restaurants can use WhatsApp Business to keep track of their current clients.

Thus, by enhancing customer service and user experience, WhatsApp Business assists restaurants in attracting consumers, providing them with appropriate assistance, and growing their business.

How To Setup Order System On WhatsApp Business for Restaurants (WhatsApp Ordering System)?

Setting up an order system on WhatsApp Business for restaurants is just one step in the process that the restaurant owner or manager can follow to simplify and make their WhatsApp food ordering system more accessible.

Step 1: Apply for WhatsApp Business API

The ordering system on WhatsApp Business could be a good start for running your business. However, to make it more efficient and seamless, you need to get the WhatsApp Business API.

WhatsApp Business API is a tool that integrates with your WhatsApp business account and allows you to onboard multiple users. It simplifies the WhatsApp business automation process and allows you to analyze restaurant analytics.

Remember, WhatsApp Business API does not own any interface. Hence, you must contact a customer engagement platform like Getgabs to monitor your restaurant performance.

Here are some facts about using WhatsApp Business API that a regular WhatsApp account could not provide:

• Automation
• Team onboarding
• Integration
• Scalability
• Personalization
• Analytics

Step 2: Add WhatsApp chatbot to the website

You’ve set up your restaurant’s WhatsApp Business account, but how will you let your customers know?

The ideal approach to inform your customers about your newly developed meal order system is to add a WhatsApp chat function to your website, presuming you already have one that receives a respectable amount of traffic.

It is a quick and easy process. Add an embed code to your website to connect your WhatsApp Business account. Here is how we use WhatsApp chat for our clients to contact us.

Step 3: Develop a WhatsApp chatbot to get orders

Make life easy for you and your customers by setting up a WhatsApp chatbot after successfully embedding the WhatsApp chat on your website. The following are some ways a WhatsApp chatbot might broaden your restaurant’s consumer base:

• Enhance customer service experience: A WhatsApp chatbot can help customers quickly get answers to their inquiries about the restaurant, menu, opening and closing hours, and other topics. Response times can be shortened, and customers will be more satisfied and loyal.
• Advance food orders on WhatsApp: Ask your customers multiple-choice questions about what they want to purchase from you today. When a customer requests it, be sure to explain each option’s ingredients to them.
• Reduce workforce to serve customers: The WhatsApp chatbot can significantly reduce the workload for restaurant personnel by automating frequent client inquiries. This can free up your team to work on other projects, including cooking and supply chain optimization.

Step 4: Automatically order confirmation and delivery updates

What should your clients do now that they know they can place an order over WhatsApp?

Every restaurant’s ordering process consists of two steps:

• Preparing the dish in response to the customer’s order
• And supplying the customer’s purchase promptly

Your professional cooks would take care of the first portion, but the second is where WhatsApp notifications come into play. Send your clients a tracking URL to track their orders after they place them, preferably with live tracking.

To provide clients the option to contact the delivery agent if necessary, you may also send them their name and phone number. You may send them a delivery confirmation message when they receive their order and request a review.

Setup Order Systems On WhatsApp: With Getgabs

As mentioned, creating your restaurant’s order system using a WhatsApp broadcast message service from Getgabs can help you streamline your processes. However, sending mass messages that effortlessly work with your present ordering platform is also crucial.

With the help of its customer engagement platform and connection to the WhatsApp order system, Getgabs, a WhatsApp Business solution provider, can quickly increase your restaurant orders.

Our customer engagement technology enables you to execute personalized outbound marketing at scale, connect your website to WhatsApp, and engage in back-and-forth dialogues with your customers.

Additionally, you receive all of the messages in one location. Join your team, give them access to these communications, and let them respond to them. Additionally, the order system on WhatsApp(WhatsApp food Ordering System) can automate responses to frequent inquiries.

• Order confirmation
• Delivery update
• Delay update

How To Increase Sales With the WhatsApp Order System?

There are almost 2 million WhatsApp users, and they all need to eat! Allowing your clients to order meals using WhatsApp will improve the speed and convenience of doing so and reduce waiting times, enhancing sales for your restaurant since WhatsApp is the preferred communication method for most people.

How do you take orders on WhatsApp?

You only need to complete the following simple steps for your clients to place food orders over WhatsApp:

1. Create a WhatsApp business account profile

Gaining your consumers’ trust requires providing additional information about your company on your WhatsApp Business account. Instead of using a personal WhatsApp account, you can open a free WhatsApp Business account to access helpful tools and features.

• From the Google Play Store or the Apple App Store, download the WhatsApp Business App.
• Launch the app, then register.
• Use the six-digit verification code provided to your phone to confirm your phone number. (Note: Give your company a new phone number. You cannot simultaneously utilize your personal WhatsApp account’s phone number for commercial purposes.)
• Include your company name, business category, and profile image, which should be your company logo.
• Select “More Option/Settings” by tapping the three vertical dots, then select “Business Tools”> “Business Profile” to enter information such as the company’s address, website, hours of operation, and description.

2. Upload the food menus in the WhatsApp Catalog.

Customers can browse their WhatsApp food menu online using the WhatsApp Catalog API for the WhatsApp Catalog feature without downloading photographs or PDF files. You may easily update the catalog through the API if your restaurant runs out of certain ingredients or if a particular dish sells out, helping to prevent disappointing the guests.

Once you learn how to process orders on WhatsApp Business, you can submit a step-by-step image of one of the products in your WhatsApp Catalog to help your clients order food.

1. 1. In the “More Option/Settings” section of the WhatsApp Business App, select “Business Tools”> “Business Profile”.
2. 2. The list of products to add by tapping “Add new item” and then clicking to tap “Add images”. You can upload up to 10 images or shoot new pictures.
3. 3. Include the meals and drinks from your menu and optional details like:
   • Cost
   • Details
   • Website Link
   • Product Code
4. 4. To display your WhatsApp food menu on your WhatsApp Business account, tap “Save/Add to catalog” in step 4.

3. Collect payment directly in the WhatsApp chat.

Currently, shoppers make impulsive purchases for an average of $314 each month. If you use a WhatsApp food ordering system to provide a seamless route to purchase and lower cart abandonment rates, customers will be more likely to order meals from your restaurant when hungry.

Making WhatsApp food ordering simple requires integrating services from a website that provides in-chat payment links*. When a consumer orders meals on WhatsApp, you may instantaneously take money from them.

In contrast to specific food delivery platforms that only permit refunds through coupons, which results in a high frequency of customer complaints and harms the company’s reputation, you may also quickly make partial or full refunds when errors occur, or order cancellation is necessary.

Why do Restaurants Need a Food Order System On WhatsApp?

Restaurants require a food ordering system on WhatsApp for numerous reasons.

It facilitates order processing and ensures accuracy, which may be crucial. This is crucial in crowded restaurants where orders can easily be mixed up due to the high turnover rate.

Customers can submit their orders directly in the kitchen using a meal ordering system, which can help shorten wait times.

Another reason restaurants should consider investing in a food ordering system is the ability to reduce waste. Customers won’t need the paper menus frequently thrown away when they can order online. This may enable the business to save money and help decrease the environmental effects.

A food ordering system can also be a very effective marketing tool. By enabling online or mobile ordering, restaurants may reach a larger audience and simplify people’s experience of their products.

Frequently Asked Questions

Q1. What is a WhatsApp ordering system?

A. Customers can use the system to place orders over WhatsApp by messaging your company directly or interacting with a WhatsApp ordering bot, which will walk them through a series of questions to place their order.

Q2. Why is the WhatsApp order system important?

A. The fact that it facilitates order processing and ensures order accuracy may be the most crucial factor. Customers can submit their orders directly in the kitchen using a meal ordering system, which can assist in shortening wait times.

Q3. What is the advantage of using WhatsApp as an online ordering system?

A. WhatsApp offers instant messaging features, unlike email, enabling quick and direct communication between restaurants and consumers. Thanks to this, restaurants may easily share promos, menu changes, and other information to increase sales.

Q4. What type of inquiries can be answered by the WhatsApp order system?

A. WhatsApp’s ordering system can automate responses to frequent inquiries about Order confirmation, Delivery updates, and delay updates.

Q5. How can the WhatsApp order system be streamlined?

A. Creating your restaurant’s order system using a WhatsApp broadcast message service from Getgabs can help streamline your processes. With its customer engagement platform and connection to the WhatsApp order system, Getgabs, a WhatsApp Business solution provider, can quickly increase your restaurant orders.

Final Summary

WhatsApp Food Ordering System: The Getgabs’ online ordering system on WhatsApp Business for restaurants is the ideal choice if you’re searching for a comprehensive and user-friendly platform to operate your restaurant. With its robust features, you can improve customer satisfaction, optimize processes, and increase revenue.

Getgabs’ cloud-based ordering system is quick and effective, and its branded mobile app and website offer a businesslike experience.

Additionally, our CRM system helps you track consumer preferences and maximize your marketing efforts. Business intelligence tools can also assist you in making decisions that will expand your company. Why wait? Get a demo today to learn how Getgabs can advance your restaurant!