Top 10 WhatsApp Business API and Shared Inbox Service Providers in Malaysia

WhatsApp is no longer just a chatting app, but a trusted method for businesses to connect with their customers. With over 2.8 + billion active users globally and unmatched engagement via open rate of 98% and click-through rate of 50%, it leaves SMS and emails far behind. 

Now it’s no longer just a trend but a platform where customers are paying more attention. In Malaysia, being a hub of startups and businesses, the shift is more evident. That’s where a solution such as WhatsApp Business API and Shared inbox steps in. They enable firms to send automated responses, tailored messages, and handle all chats within a single window. 

But, where do most get stuck – which is the right provider for your business? In this blog, we will explore WhatsApp Business API & Shared inbox providers in Malaysia.

What is WhatsApp Business API & Shared inbox?

WhatsApp Business API is a business-programmable platform launched by Meta in 2018. It gives companies access to features such as automation, bulk messaging, chatbots, and third-party integration, and thus making it an ideal tool for support and marketing.

On the other hand, a shared inbox is a unified dashboard via which multiple agents can view, assign, and manage business communication, all in one place. It ensures an instant response to customer queries, improves team collaboration, and reduces the chances of unnoticed queries.

With functionalities such as personalized user views, status tracking, and assignment functions, it optimizes teamwork. Combined, they both offer companies across industries like retail, education, and salon to manage large customer queries and improve customer satisfaction. It makes customer conversation quicker, effective, and effortless.

WhatsApp API Providers: Access & Selection Guide

Getting access to the API through Meta requires technical expertise and a developer to implement. But for an easier and user-friendly route, companies generally opt for a third-party WhatsApp Solution Provider (BSP). 

Here’s how it makes it easier and things to look for while selecting the one: 

1. Seamless Integration 

A reliable provider makes sure that the integration process is hassle-free with your CRM or tools such as Zoho, Hubspot, or Shopify. It unifies conversation and makes the data flow smoother. 

2. Broadcast & Marketing Tools

API providers enable companies to send bulk messages, promotions, or re-engagement campaigns, even if they haven’t had your number. Plus, some also offer a Click-to-WhatsApp Ads feature to drive traffic from social media to WhatsApp. 

3. Security and Compliance

Providers ensure that your business remains under WhatsApp’s guidelines. It protects your account from getting banned or restricted while keeping the customer data safe and private. 

4. WhatsApp Automation 

Deploy an AI-driven chatbot, automated processes, and pre-built templates without any requirement for coding. Find the provider who provides you with a dashboard that includes these capabilities to enhance customer interaction.

5. Analytics & Reporting

Obtain real-time visibility of your campaign performance through the service provider. Monitor the metrics like message delivery rate, read rate, and response rate to gauge ROI and refine your marketing strategies.

6. Simple Navigation

Most service providers provide an easy-to-use dashboard to simplify users’ navigation and offer multi-agent support for simple team collaboration. It simplifies conversation to be seamless and effective.

7. Ongoing Support

A reliable provider not just provides you with advanced features but also with 24/7 technical support so that you can focus on your business operation rather than troubleshooting.

Benefits of WhatsApp Business API

WhatsApp Business API is the best way to attain WhatsApp marketing targets for your business. Make the most out of WhatsApp marketing with the help of WhatsApp business service providers such as GetItSMS. Using the services of WhatsApp Business API service providers such as GetItSMS can be very beneficial for businesses.

GetItSMS is one of the best WhatsApp Business service providers in India. It is the official WhatsApp Business service provider for many companies in India. Some of the important benefits of using WhatsApp Business API are listed.

Sending promotional messages to an unlimited number of users and customers with the help of WhatsApp Business service providers such as GetItSMS.

• Integrate WhatsApp chatbots to automate sales and support for your business.
• Send automated WhatsApp notifications with the help of integrations.
• Boost the authenticity of your business. Get a verified blue tick on WhatsApp with the help of WhatsApp Business API service providers such as GetItSMS.
• Run retargeting campaigns on WhatsApp with the help of GetItSMS.

Top 10 WhatsApp Business API Service Providers in Malaysia

WhatsApp Business API is one of the best ways for businesses to connect with their users. Businesses can use WhatsApp Business to communicate easily with their users and customers. The top ten WhatsApp Business API service providers in Malaysia are listed.

1. GetItSMS

WhatsApp Business API service providers offer services such as bulk messages, email services, and voice messages. WhatsApp Business service providers offer services for bulk message campaigns. GetItSMS allows businesses to send up to 256 messages at once. GetItSMS is one of the best WhatsApp business API service providers in Malaysia.

Pros:

• Seamless integration with multiple applications.
• Automated WhatsApp messages.
• Showcase multi-product catalogue.

Cons:

• Technical knowledge is required for using the platform.
• The user interface can be confusing for beginners.

Pricing:

The cost of sending bulk messages is $0.0099 per message.

2. Getgabs

Getgabs is an official Meta Business partner for industries operating to boost their business revenue by 30-50%. It will help to get better reach, a higher conversion rate, and the sales of the brand on boards. Getgabs was created to assist companies with their consumer communication via the WhatsApp Business API with mass messaging functionality and built-in CRM.

Features of Getgabs:

• Seamless WhatsApp Business API integration
• User engagement insights
• Embedded signup
• Interactive WhatsApp marketing campaigns
• Business software integration with API
• WhatsApp automation
• AI-powered WhatsApp Chatbot
• Effortlessly customer management
• Centralized dashboard
• Shared team inbox
• Optimized WhatsApp broadcasting

3. iSMS Malaysia

iSMS Malaysia is a WhatsApp API provider that enables businesses to send One-Time Passwords (OTPs) and Transaction Authorization Codes (TACs). It is an ideal option for companies looking to send bulk messages, integrate WhatsApp with CRM, and want to improve customer engagement. 

Pros: 

• WhatsApp green tick verification to improve credibility. 
• Multi-agent support for teams. 

Cons

• Lack of automation features 
• No support for Click-to-WhatsApp-ads

Pricing:

Not available on the website. Connect with their team to know the pricing.  

4. Moobidesk 

Moobidesk is a comprehensive and omnichannel customer engagement platform to streamline customer conversation and engagement. It offers easy integration with WhatsApp Business API in Malaysia and other countries as well. The platform comes along with a suite of features such as automation and support for multiple messaging channels. 

Pros:

• Easy integration with CRM and other platforms. 
• AI-powered chatbot for better customer support. 
• Multi-agent support for effective team collaboration.
  

Cons: 

• Costly when compared to other providers.
• Limited Integration

Pricing: 

Pricing is based on the business requirements.

5. Seampify

Seampify is a messaging platform powered by WhatsApp Business API to help companies improve customer support and sales. It offers a unified dashboard for automation, chatbot, and multi-agent support. They also offer analytics and reporting features for real-time broadcast statistics and campaign performance reports. 

Pros: 

• Wide range of messaging services, including WhatsApp and Facebook Messenger. 
• No-code chatbot set up.
• Real-time analysis to track performance. 

Cons: 

• Non-refundable subscription fees.
• Non-technical users can find it a bit overwhelming. 

Pricing:

To know the pricing, you have to request a quote. 

6. Omnichat 

Omnichat is an official WhatsApp Business Solution provider. It provides companies manage their communication via different messaging platforms, including WhatsApp, Instagram, and Facebook. With features like automation, chatbots, and tracking tools, it enables them to connect with their customers more instantly and improve their overall experience. 

Pros: 

• No-code chatbot builder for seamless customer interaction. 
• Bulk messaging to reach a wider number of clients. 

Cons: 

• Some features can feel complicated for non-tech users. 
• Complex set-up 

Pricing:

Pricing based on business needs and available on request.

7. Textlocal

Textlocal is a bulk message marketing service provider for businesses. It offers a pay-as-you-go option for the users. Businesses can start sending messages within minutes of signing up. Textlocal is one of the best WhatsApp Business API service providers in Malaysia.

Pros:

• Cost-effective bulk message service.
• Easy-to-use user interface.
• Supportive customer support.

Cons:

• Difficult integration with other systems.
• Message markup cost
• Limited features in comparison to other WhatsApp Business API service providers.

Pricing:

Monthly and annual plans are available. Visit the website to know more.

8. Tyntec

Tyntec is a global WhatsApp Business API service provider. It offers a secure and powerful platform for your business. This platform offers a range of features such as high-quality message delivery and excellent customer support.

Pros:

• Wide range of features.
• Automation with chatbots.
• High-quality message delivery.
• Good customer support.

Cons:

• A free trial is not available.
• High price in comparison to other WhatsApp Business API service providers.

Pricing:

Custom pricing based on the requirements of businesses.

9. Botspace

Botspace is a versatile WhatsApp Business API solution provider. It offers a range of services such as broadcast messages, analytics, and reporting. Botspace is one of the best WhatsApp Business API service providers in Malaysia.

Pros:

• End-to-end chat solution.
• Easy deployment.
• Readily available templates.
• Chatbots.

Cons:

• The price is high in comparison to other WhatsApp Business API service providers.
• Complex user interface.
• Message markup fee.

Pricing:

Visit the website to check pricing.

10. Infobip

Infobip is an omnichannel that allows businesses to manage their communication across multiple channels, such as email, sms, and WhatsApp Messenger, with the help of a centralized dashboard.

It is one of the best WhatsApp Business API service providers in Malaysia. Infobip offers a variety of features such as automated notifications, unlimited broadcasting, and chatbots.

Pros:

• Mobile-specific features.
• Wide range of features.
• Omnichannel capabilities.
• Seamless integration.

Cons:

• High cost compared to other WhatsApp Business service providers.
• Problems with the user interface.
• Message markup cost.

Pricing:

Pricing can be customized as per the requirements of the business.

11. Verloop

It is an AI-based platform. Verloop offers the WhatsApp Business API for businesses. It is one of the best WhatsApp Business service providers in Malaysia. It offers a range of features such as bulk messaging, real-time monitoring, and reporting.

Pros:

• Good customer support.
• Responsive chatbot.
• User Interface.

Cons:

• Message markup cost.
• 24/7 customer support is not available.

Pricing:

Pricing is not listed on the website.

12. DoubleTick

DoubleTick is one of the best WhatsApp Business API service providers in Malaysia. It is designed on WhatsApp 3.0 to help your sales team sell more in less time. It offers features such as cloud cloud-based shared team inbox, unlimited WhatsApp messages, and an advanced chatbot.

Pros:

• Broadcast messages and a catalog to unlimited contacts.
• Automate WhatsApp marketing. Schedule WhatsApp broadcast messages.
• Real-time analytics for WhatsApp marketing campaigns.
• End-to-end automated catalog sharing.

Cons:

• Mobile-first approach.
• Performs best on mobile devices.

Pricing:

Visit the website to know more.

13. Yellow.io

Manage end-to-end sales on WhatsApp with this WhatsApp automation software. Chat with customers and allow them to browse your catalog, place orders, adjust the quantity, make payments, and track orders. Link CRM for WhatsApp chatbots for tracking leads, invoicing, and billing.

Pros:

• CRM, billing, and invoicing software integration.
• Seamless automation

Cons:

• Seven days for account approval.
• No smart dashboard feature.
• Problems in customer support. Emails and form submission only.

Pricing:

Pricing is not listed on the website.

14. Kaleyra

Kaleyra is one of the best WhatsApp Business API service providers in Malaysia. It is a leading WhatsApp Business API service provider in the area of conversational commerce.

It offers features and a range of technology solutions such as media sharing, chatbots, quick reply buttons, auto-replies, and customizable message templates.

Pros:

• Flexible solutions to meet the specific requirements of businesses.
• Wide range of services such as documents, audio, videos, and QR codes.
• Chatbots for real-time updates.

Cons:

• Limited customer support.
• Advanced chatbots are offered by other WhatsApp Business API service providers.
• Markup fee for messages.

Pricing:

Pricing is not available on the website.

15. Aisensy

Aisensy is a platform for automating your business communication. It is among the best WhatsApp business API service providers in Malaysia. Easily manage end-to-end WhatsApp communication with the help of Aisensy.

Easily manage end-to-end sales processes on WhatsApp, such as engaging with customers, placing orders, making payments, and providing customer support.

Pros:

• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for customer insights.
• Multiple language support.

Cons:

• The number of contacts allowed for sending messages is limited.
• Charges for personalized onboarding are limited
• Message markup cost.

Pricing:

Pricing is not listed on the website.

Which WhatsApp marketing software should you choose

Selecting the right WhatsApp Business API service provider can be difficult. It is important to evaluate the service providers based on performance parameters and select the best WhatsApp Business API service provider.

Important points for selecting the best WhatsApp Business API service providers are listed.

• Outline marketing goals.
• Check integration with third-party software.
• Check the features. Check if they align with your business needs.
• Check subscription plans, markup costs, and guidelines.
• Check the market reputation of the WhatsApp Business service provider.
• Check the quality of customer support.
• Schedule a demo to get more insights.

Final Glimpse

Selecting a reliable WhatsApp API and shared inbox provider in Malaysia can transform the way your business connects with customers. Its impressive open and click-through rate ensures instant response and better results when compared to emails and SMS. All the providers that we have mentioned above in the blog offer different features, pricing, and support. But the final choice, however, depends on your business aim and requirements. 

While making a final decision, keep the needed features, marketing goal, integration option, compatibility, and pricing in your mind. Among all the top providers, GetItSMS stands out as a user-friendly, cost-effective, and feature-rich WhatsApp API tool that eases support and marketing for businesses. Get started with WhatsApp Business API today with GetItSMS and scale up your WhatsApp marketing.