Top 10 WhatsApp Business API and Shared Inbox Service Providers in India

Are you looking for the best WhatsApp Business API and inbox service provider in India. Do you want to connect with hundreds and thousands of users instantly with the help of WhatsApp? You are at the right place. Use WhatsApp Business API to drive 3x more conversations and sales.

An average user opens WhatsApp more than 23 times in a single day. WhatsApp Business API offers the best way to send personalized messages to the users and customers. Emails have an open rate of 21% in comparison to the high open rate of WhatsApp Business API. Click through rate of emails is 2-5% in comparison to the 45-50% open rate of WhatsApp Business API.

What is WhatsApp Business API?

WhatsApp Business API is the best way for you to connect seamlessly with global audience. Make use of one of the most widely used communication paltorm - WhatsApp. So what is WhatsApp Business API? WhatsApp Business API is a programmable API.

It was launched by WhatsApp in 2018. It allows businesses to broadcast and receive unlimited number of messages to a large global audience. It allows them to drive better customer experience on WhatsApp.

WhatsApp has more the 2.2 billion monthly active users. WhatsApp notifications have an open rate of more than 98%. One important criteria for using WhatsApp Business API is the engagement rate/ click through rate. WhatsApp has a click through rate of 45-60%.

Things to look for in a WhtasApp Business API service provider

Selecting the right WhatsApp Business API service provider can be a difficult decision for the businesses. Businesses should consider several important factors when deciding about the reliable WhatsApp Business API service provider.

Using an unofficial or unauthorized service provider can be problematic. It can result in unreliable service and possible violation of terms of service of WhatsApp. Your account can also get banned.

Points to consider while considering the WhatsApp Business Service Provider for your business are listed.

Quick Integration

It is important that the integration process is smooth. It should be easy to integrate WhatsApp Business API with your customer relationship management system software.

Consider selecting an all round communication paltform such as Getitsms that you can integrate with your WhatsApp business API. Get comprehensive WhatsApp Business API documentation with the help of WhatsApp Business API.

Security and compliance

It is important that the WhatsApp Business API service provider adheres to the guidelines and policies of WhatsApp. Non compliace with the restrictions can lead to loss of service. Data protection is very important for compliance with the rules released by Meta.

Verify that the WhatsApp Business API service provider complies with the protection regulations and security standards. Security and compliance are essential to safeguard sensitive information of the users and customers.

Analytics Report

With the help of WhatsApp Business API service providers such as Getitsms, it is possible to get real - time performance analytics for your broadcast campaigns. WhatsApp Business API service providers such as Getitsms provide analytics report having metrics such as number of people read, delivery rate, delivery failed, and much more.

WhatsApp Automation

WhatsApp automation offer endless possibilities. Easily deploy AI-powered active chatbox with the help of WhatsApp Business API service providers such as Getitsms to answer queries of your customers.

Create curated WhatsApp message templates with the help of best WhatsApp business API service providers in India such as Getitsms. Getitsms is the official WhatsApp business solution provider of companies in India. Easily create call to action [CTA] buttons for different queries with the help of Getitsms.

Easy Navigation

WhatsApp Business API service providers such as Getitsms allow you to choose your favourite marketing tools effortlessly. Enables integrations easily with the help of the best WhatsApp Business API service providers in India such as Getitsms.

Benefits of WhatsApp Business API

Make the most out of WhatsApp marketing with the help of WhatsApp Business API. WhatsApp Business API is the best way to achieve the WhatsApp marketing target for your business. Connecting with WhatsApp Business API service providers such as Getitsms can have many benefits for the devotees.

Getitsms is the official WhatsApp business solution provider for number of companies in India. It is one of the best WhatsApp Business API service providers in India. Some of the most important benefits of using WhatsApp Business API are listed.

• Broadcast promotional messages to unlimited number of opted - in customers and users with the help of WhatsApp business service providers such as Getitsms.
• Easily automate notifications on WhatsApp with the help of integrations.
• Get verified green tick on WhatsApp with the help of Getitsms to boost authenticity of your business.
• Provide live human chat support on unlimited number of devices.
• Integrate WhatsApp chatbots for automating support and sales for your business.
• Run retargetting campaigns on WhatsApp with the help of Getitsms.

Top 10 WhatsApp Business API Service Providers in India

WhatsApp Business API service providers provide multiple services such as bulk messages, automation, and customer support to business. This section covers the top 10 WhatsApp Business API service providers in India

1. GetItSMS

Getitsms is a WhatsApp Business API service provider in India that provides services such as bulk sms, WhatsApp bulk message, voice, and email services. It offers WhatsApp business services such as bulk message campaigns. Getitsms allows businesses to send upto 256 messages to users and customers at once. It is one of the best WhatsApp Business API service providers in India.

Pros:

• Automation for WhatsApp marketing.
• Seamless integration with many applications.
• Showcase multi product catalogue.

Cons:

• Technical knowledge is required for using the platform.
• User interface of the platform can be confusing for beginners.

Pricing:

The cost of sending WhatsApp bulk messages is $0.0099 per message. Visit the website to know more.

2. Textlocal

Textlocal is a bulk sms marketing service provider for businesses that allows businesses to send and receive messages. Textlocal offers a pay as you go option for the users. They can start sending messages within minutes of signing up. Textlocal is one of the best WhatsApp Business API service providers in India.

Pros:

• Scalable WhatsApp Business API service provider for your business.
• Cost effective WhatsApp Business API service provider.
• Easy to use user interface.
• Supportive customer support.

Cons:

• Integrating WhatsApp Business API with other systems can create problems.
• WhatsApp Business API message markup cost.
• Limited features in comparison to other WhatsApp Business API service providers.

Pricing:

Per month and annual plans available. Visit the website to know more.

3. Wati

WATI is a SaaS platform that can help businesses in communicating with their customers. It is a customer engagement software built on WhatsApp Business API. It is one of the best WhatsApp Business API service providers in India. Conduct personalized conversations with the help of WATI.

Pros:

• Engage with your customers in real time.
• Personalized conversations.
• Message automation.

Cons:

• WATI is available only for WhatsApp Business API.
• Customer Support problems and issues.

Pricing:

Monthly and annual plans are available. Plans start at $39 per month.

4. Interakt

Interakt offers a comprehensive set of features to automate business conversations on WhatsApp. With the help of Interakt, you can easily send bulk messages on WhatsApp. It offers services such as shared team inbox and automated chats on WhatsApp.

Pros:

• Quick approval and access to WhatsApp Business API.
• Team productivity report.
• Green tick badge verification.
• Quick integration with e stores.

Cons:

• There is no chatbot.
• Smart dashboard feature is not available.
• Customer support using email can take 2-3 days.

Pricing:

Interakt has three monthly plans. Starter plan costs Rs. 999 plus taxes for 2000 active contacts. It offers limited features.

5. Gupshup

Gupshup provides a wide range of communication services to businesses of all sizes. Gupshup if one of the best WhatsApp business service providers in India. Businesses can send unlimited WhatsApp messages and showcase their product catalogues to their customers.

Services offered by Gupshup include notifications for orders, customer support, and much more. This platform offers wide range of advanced features such as real time analytics and conversational AI. Use the services of Gupshup to improve customer support experience and engagement.

Pros:

• Multiple language support.
• Automatic template selection and translation.
• Reach a wide audience.
• Schedule reminders for follow ups.
• Reach Wider audience with multi lingual support.
• Use AI based WhatsApp chatbots.
• Use your WhatsApp account as a virtual store.

Cons:

• Cost of WhatsApp Business API of Gupshup is higher than the cost of other WhatsApp Business API service providers.
• Technical complexity can create problems for non technical users.
• Integrating WhatsApp Business API with other systems can create problems.
• WhatsApp Business API message markup cost.

Pricing:

Pricing is not listed on the website. Create a request to know more.

6. Delight Chat

WhatsApp Business API offered by DelightChat empowers businesses to easily communicate with their users and customers. WhatsApp Business API offered by Delight Chat has a user friendly interface with reporting and analytics.

It also offers automatic template translation and multiple language support. This platform can help businesses to improve real time communication and automating customer interactions using advanced conversation AI technology. It is one of the best WhatsApp Business API service providers in India.

Pros:

• Automated messages to streamline customer interactions.
• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for valuable customer insights.
• Labelling of conversations as ‘Exchange’, ‘VIP’, and ‘Refund’.
• No duplicate replies with the help of collision detection.
• Manage customer conversations with the help of ticket creation.

Cons:

• Limited number of support tickets are included in the monthly plan.
• Number of uniques contacts for sending messages are limited.
• One time fee of $25 is charged for WhatsApp green tick in the startup plan.
• Only email support is provided in the startup plan.
• Response time of emails in the startup plan is 2 working days.
• Charges for premium plan are high in comparison to other best WhatsApp Business API service providers in India.
• Charges for personalized onboarding call is high in comparison to other WhatsApp business API providers.
• Message markup cost is charged.

Pricing:

Delight Chat offers three monthly plans, namely, Startup, Scale, and Growth. Startup plan is charged at $49 per month. It includes $25 charge for WhatsApp green tick.

Additional charges of $50 are payable for one on one conversation of 50 minute session. Charges of Scale plan are $99 per month and the charges of growth plan are $ 299 per month.

7. Sendin Blue

Sendinblue is a WhatsApp Business API solution provider offering marketing solutions for businesses. Sendinblue comes with multiple benefits such as multichannel messaging, advanced reporting, and automation capabilities of the platform.

Pros:

• Multichannel messaging
• Automation capabilities
• Advanced reporting
• All in one marketing platform

Cons:

• Limited features in comparison to other WhatsApp Business API service providers.
• Free trial is not available.

Pricing:

Sendingblue plans start at $25 per month.

8. Twillio

Twilio is a specialized marketing partner of Facebook. It is one of the best WhatsApp Business API service providers in India. Businesses can customize the platform as per their business needs. With the help of Twilio you can build an omnichannel for SMS marketing, push notifications, call tracking, and web chat for your business.

Pros:

• Omnichannel platform
• Communication channel for VoIP, phone calls, messaging, WhatsApp messaging, and emails.
• Good degree of extensibility and customization.

Cons:

• Technical knowledge is required to get on board.
• Benefits for phone numbers provided by Twilio.
• Lagging customer support.
• Issues in deliverability for sending bulk messages, broadcasts, and emails.
• Service costs can escalate heavily.

Pricing:

Service cost is $150 per month. Free trial is also available.

9. Kaleyra

Kaleyra is one of the best WhatsApp Business API service providers in India. It is one of the leading WhatsApp business API service providers in the field of conversational commerce.

It offers a comprehensive suite of technology solutions with capabilities such as media sharing, quick reply buttons, chatbots, auto - replies, and customizable message templates.

Pros:

• Flexibility in solutions to meet specific business requirements.
• Wide range of services such as multimedia communication, documents, videos, QR codes, and audio files.
• Cutting edge chatbots for real time updates.

Cons:

• Limited customer support.
• Advanced chatbots are offered by other WhatsApp Business API service providers.
• Trial option is not available.
• Markup fee is applicable.

Pricing:

Pricing is not available on the website. Visit the website to get a quote.

10. Aisensy

Aisensy is a unique platform for automating your business communication. Aisensy is among the best WhatsApp Business API service providers in India. Businesses can manage their end to end WhatsApp communication easily with the help of Aisensy.

They can manage their end to end sales processes on WhatsApp such as chatting with customers, placing orders, making payments, and tracking orders.

Pros:

• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for valuable customer insights.
• Multiple language support.

Cons:

• Number of uniques contacts for sending messages are limited.
• Charges for personalized onboarding call is high in comparison to other WhatsApp business API providers.
• Message markup cost is charged.

Pricing:

Pricing is not listed on the website.

Which WhatsApp marketing software should you choose

Choosing the right WhatsApp Business API service provider can be a challenging task. It is important to have the parameters based on which you can evaluate you can evaluate and select the best WhatsApp business API service provider. Important points for choosing the best WhatsApp Business API marketing software are listed.

• Outline the marketing goals.
• Evaluate the features. Check if they align with your business needs.
• Experience the user interface, compatibility of devices, and performance of the platform.
• Check integrations with third party software.
• Evaluate the subscription plans, markup costs, and terms and conditions.
• Investigate the market reputation of the WhatsApp Business API solution provider.
• Evaluate the onboarding and implementation process.
• Schedule a demo to get more insights.
• Check the quality of customer support.

Frequently Asked Questions

1. What is WhatsApp Business API?

A. WhatsApp Business API is the best way for you to connect seamlessly with global audience. Engage with your customers easily with the help of WhatsApp Business API service providers such as Getitsms.

2. How to get WhatsApp Business API?

A. You can easily get WhatsApp Business API with the help of WhatsApp Business API service providers such as Getitsms.

3. What is the cost of using WhatsApp Business API?

A. The cost of using WhatsApp Business API varies depending on the choice and needs of the business. Businesses can select the WhatsApp business API service provider as per their requirement.

4. How to schedule broadcast messages on WhatsApp?

A. Businesses can send broadcast messages to their users with the help of WhatsApp Business API service providers such as Getitsms. WhatsApp Business API service providers such as Getitsms offer automation services.

5. How to integrate WhatsApp Business API on your website?

A. Easily integrate WhatsApp Business API on your website wih the help of WhatsApp Business API service providers such as Getitsms.

Conclusion

Selecting the right WhatsApp Business API solution provider can be a game changer for your business. Easily connect with your customers in a more personal and efficient way.

From providing secure messaging solutions to offering advanced features such as automation and analytics, there WhatsApp Business API service providers have a lot to offer. The WhatsApp Business API service providers covered in the article are the best WhatsApp Business API service providers in India.

Select the best WhatsApp Business API service provider as per your business needs. Select the WhatsApp Business API service provider that can help you provide a positive and seamless user experience and take your business to new heights.