Top 10 WhatsApp Business API and Shared Inbox Service Providers in India

Are you also looking for India’s finest WhatsApp Business API and inbox service provider? Do you want to connect with hundreds and thousands of users instantly with the help of WhatsApp? You are at the right place. Discover how to leverage WhatsApp Business API today to increase the number of conversations, and sales three times. 

On average, WhatsApp users open it more than 23 times in a single day. WhatsApp Business API offers the best way to send personalized messages to users and customers. Emails have an open rate of 21% compared to the high open rate of WhatsApp Business API. The click-through rate of emails is 2-5% compared to the 45-50% open rate of WhatsApp Business API.

What is WhatsApp Business API?

WhatsApp Business API is the best option for supporting you in communicating effectively with the audience from different states or countries. Make use of one of the most widely used communication platforms – WhatsApp. So what is WhatsApp Business API? WhatsApp Business API is a programmable API.

It was launched by WhatsApp in 2018. It allows businesses to broadcast and receive an unlimited number of messages to a large global audience. It allows them to drive better customer experience on WhatsApp.

WhatsApp has more than 2.2 billion monthly active users. WhatsApp notifications have an open rate of more than 98%. One important criterion for using WhatsApp Business API is the engagement rate/click-through rate. WhatsApp has a click-through rate of 45-60%.

Things to look for in a WhtasApp Business API service provider

Selecting the right WhatsApp Business API service provider can be difficult for businesses. Businesses should consider several important factors when deciding about a reliable WhatsApp Business API service provider.

This is always a problem if one resorts to using an unofficial or unauthorized service provider. It can result in unreliable service, possible violation of WhatsApp’s terms of service, and even a ban on your account.

The following are things to look at when thinking about the WhatsApp Business Service Provider for your business.

Quick Integration

The integration process must be smooth. At this stage, it should not be very difficult to connect WhatsApp Business API to your customer relationship management system software.

Consider selecting an all-around communication platform such as Getitsms that you can integrate with your WhatsApp business API. Get extensive WhatsApp Business API documentation with the assistance of WhatsApp Business API.

Security and Compliance

The WhatsApp Business API service provider must adhere to WhatsApp’s guidelines and policies. Noncompliance with the restrictions can lead to loss of service. Data protection is very important for complying with the rules released by Meta.

Verify that the WhatsApp Business API service provider complies with protection regulations and security standards. Security and compliance are essential to safeguarding users’ and customers’ sensitive information.

Analytics Report

WhatsApp Business API service providers such as Getitsms make it possible to get real-time performance analytics for your broadcast campaigns. These providers provide analytics reports with metrics such as the number of people read, delivery rate, delivery failure, and more.

WhatsApp Automation

WhatsApp automation offers endless possibilities. Easily deploy an AI-powered active chatbox with the help of WhatsApp Business API service providers such as Getitsms to answer the queries of your customers.

Create curated WhatsApp message templates with the help of the best WhatsApp business API service providers in India, such as Getitsms. Getitsms is the official WhatsApp business solution provider for all companies in India. With the help of Getitsms, you can easily create call-to-action [CTA] buttons for different queries.

Easy Navigation

WhatsApp Business API service providers such as Getitsms allow you to choose your favorite marketing tools effortlessly. Allows integration seamlessly through the best WhatsApp Business API service providers in India like Getitsms.

Benefits of WhatsApp Business API

Get the best of WhatsApp marketing with the support of WhatsApp Business API. About the WhatsApp marketing destination for your business, WhatsApp Business API is the most effective means to getting it done. Connecting with WhatsApp Business API service providers such as Getitsms can have many benefits for the devotees.

Getitsms is the official WhatsApp business solution provider for several companies in India. It is one of the best WhatsApp Business API service providers in India which provides customer care services through this application. The following are the key benefits of using WhatsApp Business API outlined.

• Promote unlimited advertisement campaigns through opted-in customers and users with the help of WhatsApp business service providers like Getitsms. 
• Easily automate notifications on WhatsApp with the help of integrations.
• Get a verified blue tick on WhatsApp with the help of Getitsms to boost the authenticity of your business.
• Use live human chat support with no limit on the number of devices you are permitted to use.
• Integrate WhatsApp chatbots to automate support and sales for your business.
• Perform all the retargeting ad campaigns through WhatsApp with the support of Getitsms.

Top 10 WhatsApp Business API Service Providers in India

WhatsApp Business API service providers offer a range of services which include mass messaging, automation as well and customer care services. The service provider section of this article will focus on 10 leading WhatsApp Business API service providers in India.

1. GetItSMS

Getitsms is an India-based company that offers WhatsApp Business API services and a range of services, including bulk SMS, WhatsApp bulk message, voice, and email services. It also provides WhatsApp business solutions like group messaging. Getitsms allows businesses to send up to 256 messages to users and customers at once. Most importantly, GetItSMS is one of the best WhatsApp Business API service providers in India.

Pros:

• Automation for WhatsApp marketing.
• Seamless integration with many applications.
• Showcase multi-product catalog.

Cons:

• Technical knowledge is required for using the platform.
• One of the major disadvantages is that it’s challenging to operate the platform for the first time. 

Pricing:

The cost of sending WhatsApp bulk messages is $0.0099 per message. Visit the website to know more.

2. Textlocal

Textlocal is a business-to-business bulk SMS marketing service for sending and receiving messages. It offers a pay-as-you-go option for users, and they can start sending messages within minutes of signing up. Textlocal is ranked among the best WhatsApp Business API service providers in India at present.

Pros:

• Scalable WhatsApp Business API service provider for your business.
• Cost-effective WhatsApp Business API service provider.
• Easy to use user interface.
• Supportive customer support.

Cons:

• WhatsApp Business API integration with other systems can lead to issues. 
• WhatsApp Business API message markup cost.
• Compared to other WhatsApp Business API service providers, it has a limited number of features. 

Pricing:

Per-month and annual plans are available. Visit the website to know more.

3. Wati

WATI is a SaaS platform that helps businesses communicate with their customers. It is a customer communication platform based on the WhatsApp Business Solution. Today, this company is amongst the top WhatsApp Business API service providers in India. With the help of WATI, you can conduct personalized conversations.

Pros:

• Engage with your customers in real time.
• Personalized conversations.
• Message automation.

Cons:

• WATI is available only for WhatsApp Business API.
• Customer Support problems and issues.

Pricing:

Monthly and annual plans are available. Plans start at $39 per month.

4. Interakt

Interakt offers a comprehensive set of features to automate business conversations on WhatsApp. With the help of Interakt, you can easily send bulk messages on WhatsApp. It includes features such as shared team inbox and automated chats on WhatsApp. 

Pros:

• Quick approval and access to WhatsApp Business API.
• Team productivity report.
• Green tick badge verification.
• Quick integration with e-stores.

Cons:

• There is no chatbot.
• The smart dashboard feature is not available.
• Customer support using email can take 2-3 days.

Pricing:

Interakt has three monthly plans. The starter plan costs Rs. 999 plus taxes for 2000 active contacts. It offers limited features.

5. Gupshup

Gupshup offers all forms of communication to companies, regardless of size. It is one of the best WhatsApp business service providers in India. Using WhatsApp, firms can directly communicate with their clients and send as many messages as they want about their stocks.

Services offered by Gupshup include notifications for orders, customer support, and much more. This platform provides a wide range of advanced features, such as real-time analytics and conversational AI. Leverage Gupshup to improve customer support and enhance the way your customers interact with you. 

Pros:

• Multiple language support.
• Automatic template selection and translation.
• Reach a wide audience.
• Schedule reminders for follow-ups.
• Reach a Wider audience with multi-lingual support.
• Use AI-based WhatsApp chatbots.
• Use your WhatsApp account as a virtual store.

Cons:

• Gupshup’s WhatsApp Business API is relatively more expensive than the cost of other WhatsApp Business API service providers in the market. 
• Technical complexity can create problems for non-technical users.
• Another challenge that has resulted from using WhatsApp Business API is integrating it with other systems. 
• WhatsApp Business API message markup cost.

Pricing:

Pricing is not listed on the website. Create a request to know more.

6. Delight Chat

Just like how DelightChat presents WhatsApp Business API which helps businesses to communicate with their users and customers. Delight Chat’s WhatsApp Business API is simple and intuitive in Usage Reporting & Analytics.

It also offers automatic template translation and multiple language support. This platform can help businesses improve real-time communication and automate customer interactions using advanced conversation AI technology. Among the top WhatsApp Business API service providers, it is one of the best in the Indian market. 

Pros:

• Automated messages to streamline customer interactions.
• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for valuable customer insights.
• Labeling conversations as ‘Exchange,’ ‘VIP,’ and ‘Refund.’
• No identical or duplicate replies with the help of collision detection.
• Use ticket creation to deal with customers and their communication.

Cons:

• In the monthly plan, a limited number of support tickets are allowed. 
• The number of unique contacts for sending messages is limited.
• For the WhatsApp green tick under the startup plan, the charge is a time fee of $25.
• In the case of the startup plan, there is only an option for email for support. 
• The response time of emails in the startup plan is 2 working days.
• Charges for premium plans are high in comparison to the other best WhatsApp Business API service providers in India.
• Rates of personalized onboarding calls are comparatively high when compared to WhatsApp Business API companies. 
• Message markup cost is charged.

Pricing:

Delight Chat offers three monthly plans: Startup, Scale, and Growth. The basic startup plan is $49 per month and includes a $25 charge for WhatsApp green tick.

Additional charges of $50 are payable for one conversation in a 50-minute session. The scale plan charges $99 per month, and the growth plan charges $299 per month.

7. SendinBlue

Sendinblue is an all-in-one marketing solution that provides solutions to businesses using its WhatsApp Business API. The benefits that come with using Sendinblue include; Multichannel messaging, a feature of advanced reporting, and automation of the platform. 

Pros:

• Multichannel messaging
• Automation capabilities
• Advanced Reporting
• All-in-one marketing platform

Cons:

• Compared to other WhatsApp Business API service providers, it has a limited number of features. 
• A free trial is not available.

Pricing:

Sendinblue plans start at $25 per month.

8. Twilio

Twilio is a specialized marketing partner of Facebook. It is one of the top WhatsApp Business API service providers in India. As to the capabilities of the platform, the targeted businesses can further adjust it according to their specific lines of business. Using Twilio, you can assemble an omnichannel for SMS marketing, push notifications, call tracking, and web chat for your business.

Pros:

• Omnichannel platform
• Communication channels for VoIP, phone calls, messaging, WhatsApp messaging, and emails.
• A good degree of extensibility and customization.

Cons:

• Technical knowledge is required to get on board.
• Benefits for phone numbers provided by Twilio.
• Lagging customer support.
• Challenges regarding the deliverability of mass messages, broadcasts, and email. 
• Service costs can escalate heavily.

Pricing:

The service cost is $150 per month. A free trial is also available.

9. Kaleyra

Currently, Kaleyra is among the top WhatsApp Business API service providers in India. It has ranked among the top WhatsApp Business API service providers in the ripple of conversational commerce. 

It offers a comprehensive suite of technology solutions, including media sharing, quick reply buttons, chatbots, auto-replies, and customizable message templates.

Pros:

• Flexibility in solutions to meet specific business requirements.
• Services include multimedia communication, documents, videos, QR codes, audio, etc. 
• Cutting-edge chatbots for real-time updates.

Cons:

• Limited customer support.
• Other service providers of the WhatsApp Business API provide more sophisticated chatbots. 
• A trial option is not available.
• A markup fee is applicable.

Pricing:

Pricing is not available on the website. Visit the website to get a quote.

10. Aisensy

Aisensy is a kind solution for automating business communication. It is one of the most popular and reliable service providers for WhatsApp Business API in India. With the help of Aisensy, businesses can easily manage their end-to-end WhatsApp communication.

They can manage their end-to-end sales processes on WhatsApp, such as chatting with customers, placing orders, making payments, and tracking orders.

Pros:

• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for valuable customer insights.
• Multiple language support.

Cons:

• The number of unique contacts for sending messages is limited.
• Another issue is that prices for uniquely targeted onboarding calls are relatively higher than most offerings from WhatsApp business API companies. 
• Message markup cost is charged.

Pricing:

Pricing is not listed on the website.

Which WhatsApp marketing software should you choose

Choosing the right WhatsApp Business API service provider can be a challenging task. Depending on the criteria against which you can evaluate and select the best WhatsApp Business API service provider. Several factors for choosing the best WhatsApp Business API marketing software are highlighted below:

• Outline the marketing goals.
• Evaluate the features. Check if they align with your business needs.
• Engage the usability, device compatibility, and functionality of the concerned platform.
• Check integrations with third-party software.
• Analyze subscription options, markup prices, and the various terms of service. 
• Investigate the market reputation of the WhatsApp Business API solution provider.
• Evaluate the onboarding and implementation process.
• Schedule a demo to get more insights.
• Check the quality of customer support.

Frequently Asked Questions

1. What is WhatsApp Business API?

A. WhatsApp Business API is the best option for supporting you in communicating effectively with the audience from different states or countries. Engage with your customers easily with the help of WhatsApp Business API service providers such as GetItSMS.

2. How to get WhatsApp Business API?

A. It is very easy to obtain WhatsApp Business API through WhatsApp Business API solution partners, including Getitsms.

3. What is the cost of using WhatsApp Business API?

A. The cost of using WhatsApp Business API varies depending on the choice and needs of the business. Companies are free to choose the WhatsApp business API service provider based on the service’s need.

4. How to schedule broadcast messages on WhatsApp?

A. Companies can send general messages to their clients through the API employing WhatsApp Business API service providers, including Getitsms. Some of the modalities that service providers like Getitsms provide are automation services that enable business organizations to use WhatsApp Business API effectively.

5. How to integrate WhatsApp Business API on your website?

A. Deploy WhatsApp Business API for your website within a few moments by contacting the WhatsApp Business API service providers like Getitsms.

Conclusion

Choosing the appropriate WhatsApp Business API solution partner can make a big difference to your business. With it, you can easily connect with your customers in a more personal and efficient way.

Even in its standard feature set, the WhatsApp Business API service provides providers with much to offer, ranging from secure messaging solutions to automation and analytics features. The providers in the article are the top WhatsApp Business API service providers in India.

Choose the right WhatsApp Business API service provider that fits your business’s needs. Identify the WhatsApp Business API service provider that will enable you to deliver a positive user touchpoint and grow your business.