Top 10 WhatsApp Business API and Shared Inbox Service Providers in Malaysia

Searching for the best WhatsApp Business API and inbox service provider in Malaysia? Looking to connect easily with hundreds and thousands of users with the help of WhatsApp. You are at the right place. Use WhatsApp Business API for 3x more conversations and sales.

WhatsApp Business API offers the best way for businesses to send personalized messages to their users and customers. On an average, a user opens WhatsApp more than 23 times in a day. WhatsApp Business API has a high open rate. Emails have an open rate of only 21%. Open rate of WhatsApp Business API is 45-50%. Click through rate of emails is only 2 - 5 %.

What is WhatsApp Business API?

WhatsApp Business API is the best way for businesses to connect with a global audience. Make use of the most widely used messaging platform - WhatsApp. So what is WhatsApp Business API?

WhatsApp Business API is a programmable API which businesses can program as per their requirements. WhatsApp Business API was launched in 2018. It allows businesses to broadcast and receive an unlimited number of WhatsApp messages to a large number of global users.

Businesses can improve their customer experience with the help of WhatsApp Business API. WhatsApp has more than 2.2 billion active users. WhatsApp notifications have an open rate of more than 98%. Businesses make use of the high click through rate and engagement rate of WhatsApp business API.

The Click through rate of WhatsApp Business API is 45 - 60 %. WhatsApp Business API service providers offer the best way for businesses to connect seamlessly with their users and customers.

Things to look for in a WhtasApp Business API service provider

Selecting the right WhatsApp Business API service provider can be difficult for businesses. Businesses consider several important factors for selecting the reliable WhatsApp Business API service provider.

Businesses should use only official and authorized WhatsApp business service providers. Selecting unauthorized and unofficial WhatsApp business service providers can cause problems for businesses.

Points to consider while selecting WhatsApp Business API service provider are as follows.

Easy Integration

It is important that the integration process is hassle free. The integration of WhatsApp Business API with customer relationship management software should be easy.

Integration of WhatsApp Business API with WhatsApp Business API service providers such as Getitsms is easy. Get comprehensive WhatsApp Business API documentation with the help of Getitsms.

Security and compliance

It is important to adhere to policies and guidelines of WhatsApp. It is important to comply with the policies and guidelines of WhatsApp. Non compliance with guidelines and policies can lead to loss of service. Protection of data is very important to comply with the rules released by WhatsApp (Meta).

Analytics Report

Get real time performance analytics for your broadcast campaigns with the help of WhatsApp Business API service providers such as Getitsms. WhatsApp Business API service providers such as Getitsms provide analytics reports having key metrics such as number of messages read, delivery rate, and much more.

WhatsApp Automation

WhatsApp automation offers endless possibilities. Deploy AI - powered chatbots to answer queries of your customers with the help of WhatsApp Business Service Providers such as Getitsms.

Create WhatsApp template messages with the help of best WhatsApp Business API service providers in Malaysia such as Getitsms. Getitsms is the official WhatsApp Business service provider of a number of companies in Malaysia. Create call to action [CTA] buttons for answering queries of customers with the help of Getitsms.

Easy Navigation

WhatsApp Business API service providers such as Getitsms allow you to choose marketing tools easily. Enable marketing integrations with the help of WhatsApp Business API service providers such as Getitsms.

Benefits of WhatsApp Business API

WhatsApp Business API is the best way to attain WhatsApp marketing target for your business. Make the most out of WhatsApp marketing with the help of WhatsApp business service providers such as Getitsms. Using the services of WhatsApp Business API service providers such as Getitsms can be very beneficial for businesses.

Getitsms is one of the best WhatsApp Business service providers in India. It is the official WhatsApp Business service provider for many companies in India. Some of the important benefits of using WhatsApp Business API are listed.

Sending promotional messages to an unlimited number of users and customers with the help of WhatsApp Business service providers such as Getitsms.

• Integrate WhatsApp chatbots for automating sales and support for your business.
• Send automated WhatsApp notifications with the help of integrations.
• Boost authenticity of your business. Get verified Green tick on WhatsApp with the help of WhatsApp Business API service providers such as Getitsms.
• Run retargeting campaigns on WhatsApp with the help of Getitsms.

Top 10 WhatsApp Business API Service Providers in Malaysia

WhatsApp Business API is one of the best ways for businesses to connect with their users. Businesses can use WhatsApp Business to communicate easily with their users and customers. Top ten WhatsApp Business API service providers in Malaysia are listed.

1. GetItSMS

WhatsApp Business API service providers offer services such as bulk messages, email services, and voice messages. WhatsApp Business service providers offer services for bulk message campaigns. Getitsms allows businesses to send upto 256 messages at once. Getitsms is one of the best WhatsApp business API service providers in Malaysia.

Pros:

• Seamless integration with multiple applications.
• Automated WhatsApp messages.
• Showcase multi product catalogue.

Cons:

• Technical knowledge is required for using the platform.
• User interface can be confusing for beginners.

Pricing:

The cost of sending bulk messages is $0.0099 per message.

2. Textlocal

Textlocal is a bulk message marketing service provider for businesses. Textlocal offers a pay as you go option for the users. Businesses can start sending messages within minutes of signing up. Textlocal is one of the best WhatsApp Business API service providers in Malaysia.

Pros:

• Cost effective bulk message service.
• Easy to use user interface.
• Supportive customer support.

Cons:

• Difficult integration with other systems.
• Message markup cost
• Limited features in comparison to other WhatsApp Business API service providers.

Pricing:

Monthly and annual plans are available. Visit the website to know more.

3. Tyntec

Tyntec is a global WhatsApp Business API service provider. It offers a secure and powerful platform for your business. This platform offers a range of features such as high quality message delivery and excellent customer support.

Pros:

• Wide range of features.
• Automation with chatbots.
• High quality message delivery.
• Good customer support.

Cons:

• Free trial is not available.
• High price in comparison to other WhatsApp Business API service providers.

Pricing:

Custom pricing based on the requirements of businesses.

4. Botspace

Botspace is a versatile WhatsApp Business API solution provider. It offers a range of services such as broadcast messages, analytics, and reporting. Botspace is one of the best WhatsApp Business API service providers in Malaysia.

Pros:

• End to end chat solution.
• Easy deployment.
• Readily available templates.
• Chatbots.

Cons:

• Price is high in comparison to other WhatsApp Business API service providers.
• Complex user interface.
• Message markup fee.

Pricing:

Visit the website to check pricing.

5. Infobip

Infobip is an omnichannel that allows businesses to manage their communication across multiple channels such as email, sms, and WhatsApp messenger with the help of a centralized dashboard.

It is one of the best WhatsApp Business API service providers in Malaysia. Infobip offers a variety of features such as automated notifications, unlimited broadcasting, and chatbots.

Pros:

• Mobile specific features.
• Wide range of features.
• Omnichannel capabilities.
• Seamless integration.

Cons:

• High cost compared to other WhatsApp Business service providers.
• Problems with user interface.
• Message markup cost.

Pricing:

Pricing can be customized as per the requirements of the business.

6. Verloop

Verloop is an AI based platform. It offers WhatsApp Business API for businesses. It is one of the best WhatsApp Business service providers in Malaysia. It offers a range of features such as bulk messaging, real time monitoring, and reporting.

Pros:

• Good customer support.
• Responsive chatbot.
• User Interface.

Cons:

• Message markup cost.
• 24/7 customer support is not available.

Pricing:

Pricing is not listed on the website.

7. Double Tick

Double Tick is one of the best WhatsApp Business API service providers in Malaysia. Double Tick is designed on WhatsApp 3.0 to help your sales team to sell more in less time. It offers features such as cloud based shared team inbox, unlimited WhatsApp messages, and advanced chatbot.

Pros:

• Broadcast messages and catalog to unlimited contacts.
• Automate WhatsApp marketing. Schedule WhatsApp broadcast messages.
• Real time analytics for WhatsApp marketing campaigns.
• End to end automated catalog sharing.

Cons:

• Mobile first approach.
• Performs best on mobile devices.

Pricing:

Visit the website to know more.

8. Yellow.io

Manage end to end sales on WhatsApp with this WhatsApp automation software. Chat with customers and allow them to browse your catalog, place orders, adjust quantity, make payments, and track orders. Link CRM for WhatsApp chatbots for tracking leads, invoicing, and billing.

Pros:

• CRM, billing, and invoicing software integration.
• Seamless automation

Cons:

• Seven days for account approval.
• No smart dashboard feature.
• Problems in customer support. Emails and form submission only.

Pricing:

Pricing is not listed on the website.

9. Kaleyra

Kaleyra is one of the best WhatsApp Business API service providers in Malaysia. It is a leading WhatsApp Business API service provider in the area of conversational commerce.

It offers features and a range of technology solutions such as media sharing, chatbots, quick reply buttons, auto - replies, and customizable message templates.

Pros:

• Flexible solutions to meet specific requirements of businesses.
• Wide range of services such as documents, audio, videos, and QR codes.
• Chatbots for real time updates.

Cons:

• Limited customer support.
• Advanced chatbots are offered by other WhatsApp Business API service providers.
• Markup fee for messages.

Pricing:

Pricing is not available on the website.

10. Aisensy

Aisensy is a platform for automating your business communication. Aisensy is among the best WhatsApp business API service providers in Malaysia. Easily manage end to end WhatsApp communication with the help of Aisensy.

Easily manage end to end sales processes on WhatsApp such as engaging with customers, placing orders, making payments, and customer support.

Pros:

• Chatbots for improved customer experience.
• Robust analytics.
• Reporting tools for customer insights.
• Multiple language support.

Cons:

• Number of contacts allowed for sending messages are limited.
• Charges for personalized onboarding are limited
• Message markup cost.

Pricing:

Pricing is not listed on the website.

Which WhatsApp marketing software should you choose

Selecting the right WhatsApp Business API service provider can be difficult. It is important to evaluate the service providers based on performance parameters and select the best WhatsApp Business API service provider.

Important points for selecting the best WhatsApp Business API service providers are listed.

• Outline marketing goals.
• Check integration with third party software.
• Check the features. Check if they align with your business needs.
• Check subscription plans, markup costs, and guidelines.
• Check the market reputation of the WhatsApp Business service provider.
• Check the quality of customer support.
• Schedule a demo to get more insights.

Frequently Asked Questions

1. What is WhatsApp Business API?

A. WhatsApp Business API is a tool to connect with a global audience. Engage with your customers with the help of WhatsApp Business API service providers such as Getitsms.

2. How to get WhatsApp Business API?

A. Get WhatsApp Business API with the help of WhatsApp Business service providers such as Getitsms.

3. How to integrate WhatsApp Business API on your website?

A. Easily integrate WhatsApp Business API on your website with the help of WhatsApp Business API service providers such as Getitsms.

4. What is the cost of using WhatsApp Business API?

A. The cost of WhatsApp Business API is based on the requirements of business. Select WhatsApp Business API with the help of WhatsApp Business API service providers.

5. How to schedule broadcast messages on WhatsApp?

A. Businesses can send broadcast messages to their users with the help of WhatsApp Business API service providers. WhatsApp Business API service providers such as Getitsms provide automation services.

Final Glimpse

Selecting the right WhatsApp Business API service provider can be a game changer for your business. Connect with your users and customers with the help of WhatsApp Business service providers.

This blogpost covers the best WhatsApp Business API service providers in Malaysia. WhatsApp Business API service providers provide advanced features such as automation and analytics. Select the WhatsApp Business API service provider as per your business requirement.

Check the pros, cons, and pricing of the best WhatsApp Business API service providers in Malaysia and select the WhatsApp Business API service provider that can provide a seamless experience for your customers.