Top 10 WhatsApp Chatbot Service Providers in India

Who are the WhatsApp chatbot service provider Do you know? Well, no worries! We are going to mention the top 10 WhatsApp chatbot solutions in this article. Hold your seat and continue to read the details. 

Beyond searching for chatbot features, it is important to know the best providers that match your requirements. You might be browsing for intelligent, responsive bots that enhance the client experience and increase your business. 

Hence, going with the right service might be challenging. Before that, know the details about how WhatsApp Chatbot works for business. Why is this leveraged for WhatsApp marketing? 

Overview of WhatsApp Chatbot

WhatsApp Chatbot is an AI-powered feature offered by Meta that helps customers with their concerns while human agents are away. Seeing the platform’s popularity and needs, organizations have started to convert their overall marketing strategy. They depend on WhatsApp bots to create tools that are more beneficial for them.

Whatsapp chatbots empower firms to engage, support, and provide customers with online services. At the same time, it highlights a new spark of online sales known as WhatsApp commerce. The need for chatbot services in India is growing highly.

This has become one of the top chatbots in the country. However, many Indian companies are offering to create chatbots without coding skills. Getgabs is one of them. There are many firms you can choose from and factors to calculate that make the selection suitable for conversational AI vendors.

What does a Chatbot Provider do?

WhatsApp chatbot service providers in India offer industries to automate and improve user experience tasks via Chatbot. The tool gives a user-friendly interface, enabling one to ask doubts and obtain replies, similar to chatting with a real human.

Many service providers offer the creation of a no-code Whatsapp chatbot builder without coding skills. Secondly, businesses also help with bot development services, which allow them to make customized chatbots for the industry based on their needs.

Tips to Select the Right WhatsApp Chatbot Provider

Going with the right service provider to integrate AI into your business practice is crucial. Hence, the key aspects should be considered before finalizing the chatbot service provider.

1. Company’s Portfolio

Pick a company with a proven record of implementing successful chatbots related to your needs. You can ask the company for detailed case studies of past customers. It is to know they can solve real-world problems and manage complex queries.

2. Technology stack

With the latest trends, chatbots are becoming more advanced and creative. For instance, generative AI and machine learning encourage users to know their intent and reply in natural, human language. Just ensure the chatbot development firm uses the latest technology. Follow the creation to keep its items in a competitive world.

3. Security

To secure sensitive information, the WhatsApp chatbot must keep it protected and private. Thus, it’s always a good way to select companies that follow data security standards and compliance guidelines. It helps to control data breaches and safeguard client’s insights.

4. Pricing

Pick the company that provides reliable costs within your budget. Make sure to discuss costs transparently with the chatbot service provider to control any hidden charges.

5. Support

And finally, when you implement the bot in your business, you will have the business’s support to keep it working smoothly in production conditions. Thus, go with a company that delivers quick and detailed support after the deployment of a chatbot for your brand.

Top 10 WhatsApp Chatbot Service Providers in India

The list of WhatsApp chatbot service providers mentioned below will help the business to improve customer service and simplify conversation. As it truly uses WhatsApp automation feature. Check the features of every tool, including cost. We’ll tell you which comes best.

1. Getgabs (Official Meta Partner)

Getgabs, popularly known as the official Meta partner, is tailored to provide chatbot services for both enterprises and small businesses. Its user-friendly chatbot builder enables users to create chatbots without coding skills. This is a business model based on subscription or licensing, offering organizations the ability to implement budget-friendly AI solutions and lower risk.

Beyond that, the platform is excellent for using messaging platforms for marketing, sales, and customer service. These include WhatsApp, Facebook, Messenger, and Instagram. It handles communications from a single inbox and allows you to use tools to create a dialog flow for your chatbots. Hence, it allows us to send customized messages directly to users’ phones, automate simple FAQS, and more.

Key features:

• Easy to use and instinctive interface
• Ability to adjust existing bots’ workflows without being required to create from scratch
• Over 400 pre-built templates to create chatbot workflows

2. GetItSMS

GetItSMS is another leader in the WhatsApp marketing space, which allows the development of chatbots effectively at a low cost. It delivers contextual conversations with Gen AI bots. The chatbots developed over this platform are designed to reply immediately and reduce initial reply time.

An AI-driven platform encourages WhatsApp integration. Its main goal is to help users increase companies with customer engagement. You can develop chatbots and engage them on many platforms, including WhatsApp, Facebook, SMS, Instagram, and more. AI learns from every communication, which makes it simple to learn chatbots with zero coding skills. 

Key features:

• Supports 20+ global languages
• Helps integration with CRM and other third-party tools
• Allows a pop-up chat window on your website to gauge visitors to get company representatives

3. Messagedly

Moving to the next WhatsApp chatbot leader in a competitive world, Messagedly offers services for creating many bots. The business comprehends the uniqueness of your business and consumers and helps you make the preferred Chatbot for your needs.

This is an all-in-one customer service platform that is right for small and medium industries. It also provides a large range of engagement tools, including chatbots, live chat, and conversational AI. And yes, Messagedly comes with a full package of WhatsApp integration. Allows you to effortlessly interact with your WA profile and link all your business info with ease.

Key features:

• Create insights on the performance of social media posts and advertisements
• Efficient ticket management and allotment upon user queries
• A/B testing abilities to consider chatbot responses

4. Exotel 

The WhatsApp chatbot service provider is a cloud-based engagement platform that enhances user experience. Provides chatbot solutions to bring helpful and natural interactions among businesses and clients. 

Such chatbots use generative AI and machine learning techniques to know user needs and provide contextual, related replies. The company was launched in 2011 as a cloud platform to convert interactions between humans and businesses. 

Key features: 

• Personalized chatbots for many business cases like sales, client support, recruitment, and booking schedules.
• Easy setup and linking of chatbots into client service tasks.
• Businesses can easily use platforms to develop custom workflow using a simple app builder interface.
• The ability to create multilanguage chatbots.

5. Respond.io

A comprehensive AI-powered unified messaging platform to enable companies to connect users with multiple messaging platforms. It also involves WeChat’s likes and social media platforms such as Facebook Messenger and WhatsApp chat services.

You can utilize the promotional messaging feature of the WhatsApp Chatbot. By doing this, abandoned carts, the use of up-selling and cross-selling techniques, and the sending of newsletters can be reduced. It has different price plans available:

Key features:

• All messages, emails, and web chats are placed in one place.
• Preview messages to check exactly what users will get before clicking send.
• Detailed reporting and analytics are accessible.

6. Haptik

Gen AI services for marketing, support, and business activities are available. This platform’s intelligent chatbot service uses unstructured data from external sources, such as Helpdesks, websites, CSVs, blogs, and PDFs, to immediately create a powerful AI chatbot.

The company has been operating since 2013. This is part of Jio Platforms Limited, a leading telecommunications provider in India. Haptik is known as Opus Research’s top 16 IVA solution globally. It has been featured in Gartner’s AI insurance report.

Key features:

• Offer responsive client support, which is always available.
• Maintain a huge number of chats with short hold times.
• Easy launch of website bots and WhatsApp chatbots.

7. GupShup

GupShup, a conversational AI platform, offers companies tools for communication and chatbot development. Along with Whatsapp, it can automate your conversations on multiple platforms like Instagram, Viber, SMS, and the web. Likewise, when you develop your chatbots for platforms like WhatsApp, you can easily implement them around many channels.

Out of the WhatsApp-specific features, which give the option to enhance lead quality and foster engagement with ads that click-to-app. You can even hit marketing campaigns, promote relevant products with WhatsApp product messages with commerce API, and many more.

Key features:

• A chatbot builder platform offers to create, train, and implement code-free chatbots.
• Integration with platforms such as marketing solutions, payment gateways, and CRM.
• The ability to provide rich and human-like replies.

8. Landbot

Landbot, a chatbot development platform, allows you to create your customized Chatbot using different price plans. This is a chatbot and conversational AI landing page creator that can be used for lead generation and client engagement with WhatsApp.

It offers a dedicated WhatsApp automation feature to enable you to create marketing campaigns using a popular conversation tool directly—a powerful builder for a bot to run a WhatsApp strategy with no code. 

Plus, the tool’s opt-in widget can help to create a list of WhatsApp subscribers. With it, you can quickly increase your contact list for your marketing campaigns, along with brand-related reminders.

Key features:

• Predefined WhatsApp message template for web and WhatsApp to generate lead and chat surveys.
• Inbox for team members to manage a number of real-time chats and human agents.
• Native integrations to engage landbots to tools such as HubSpot, Dialogflow, and Slack.

9. WATI

Wati.io is another chatbot builder platform that is helpful for businesses looking to use WhatsApp as their primary engagement tool. Its effective feature is its shared inbox, which enables many team members to engage. The platform supports the development of chatbots with no code skills. Apart from that, it allows the broadcast of bulk messages to target a massive audience.

Hence, it may not be the right choice for companies searching for customer support ticketing abilities.  As it has expertise in automating many aspects of customer engagement, it does not offer a particular ticketing system for managing and tracking customer requests.

Companies with a strong aim for client support may be required to explore additional solutions.

Key features:

• Secure sensitive information through data masking
• Automated follow-ups with predefined message templates
• Dual verification through email and mobile OTP for protection.

10. Yellow.ai 

A leading AI-centric brand that gives chatbots the ability to convert contact center activities. The business has scaled services for many domains of your firm. For instance, a contact center can monitor multiple metrics and track customer calls. Alongside support agents’ tasks, it automatically builds required tickets for unsolved cases and allocates them to the right agents.

The company was founded in 2016 and became popular quickly due to its AI solutions for companies. Its first Chatbot was developed in 2017, with huge success, targeting 1 million users in just 4 months. 

Key features:

• Multi-LLM architecture is learned on 16+ billion engagements annually. 
• Encourage 35+ channels to connect with people on their popular platform.
• Integration with major ticketing platforms such as Zendesk and Freshworks.

How to Create a WhatsApp Chatbot?

To develop your WhatsApp chatbot, start by looking at the right chatbot development tools. Such options include highly technical and personalized, as well as no-code solutions. With Getgabs, GetItSMS, Messagedly, etc, businesses can create Chatbot effortlessly. 

These platforms are highly scalable, customizable, and extensible. You can even use templates to develop a low-code chatbot to employ tomorrow. Your chatbot automatically engages with WhatsApp for free with built-in integration, so no programming is required.

Frequently Asked Questions

Q1. How do you use WhatsApp chatbots for customer service?

A. Yes, chatbots are used for many reasons, including client support, sales and marketing, appointment scheduling, and internal support.

Q2. What kind of industries profit from WhatsApp chatbots?

A. WhatsApp chatbots proved to be beneficial for huge businesses, from retail and e-commerce stores to those offering healthcare and financial services.

Q3. Can we develop a WhatsApp chatbot for free?

A. Yes, many chatbot service providers allow the creation of free chatbots. Getgabs & GetITSMS offers drag-and-drop services and free built-in WhatsApp integration.

Q4. Why is a Chatbot essential for customer service?

A. WhatsApp chatbot supports customer service by providing 24/7 support, managing sudden requests in demand, lowering labor costs, and reducing downtime.

Q5. What is the WhatsApp Chatbot solution for business?

A. The WhatsApp chatbot is an AI-powered feature offered by Meta that helps customers address their concerns while human agents are away. 

Conclusion

One of the smartest ways to boost customer service operations in India is to invest in the right WhatsApp chatbot service provider. This provider ensures customer data and creates chatbots that deliver customized replies.

The right chatbot service provider ensures that technology, security, user engagement, and affordability are important considerations during development. The platforms listed above generate relevant and exact replies to customer queries.

Book your demo call to see how the Chatbot simplifies customer service processes.