How to Use WhatsApp Business API for Real-Time Order Tracking

In this digital and advanced world, the use of WhatsApp Business API is a need for every small and large industry. WhatsApp Business API for Real-Time Order Tracking is also necessary as API helps businesses flourish more efficiently.

WhatsApp Business API is the best place for businesses that aim to offer excellent customer care services. It provides effective real-time tracking possibilities and notifications, allowing one to track the orders easily. Also, companies can connect to other systems and have adjourned messages in real-time.

By so doing, businesses can provide timely information to the customers and easy handover between WhatsApp AI chatbots and human representatives. Employ and enhance these powers to ward off or out-compete other organizations and raise productivity.

Stop wasting time in traditional ways of communicating with customers; try the revolutionary methods today! Contact our Getgabs team to learn more about our solution for WhatsApp Business API and its profitability to your business. Keeping tabs on orders has become even simpler – so start stalking your deliveries on the go in real-time!

What is WhatsApp Business API for Real-Time Order Tracking? 

Offering your customers order tracking updates through the WhatsApp Business API will make them feel valued as part of your brand. Every time a customer is through with the store and making a purchase they would like to be informed that their order is being processed for delivery the soon time possible.

Real-time order tracking with WhatsApp Business API is exactly what we are talking about right now! Incorporating benefits like less order tracking delay time and increased optimized customer satisfaction, using the WhatsApp Business API is the answer. Here, features and advantages of real-time order tracking via WhatsApp Business API are described, and how to enable it.

Specifically with WhatsApp API providers such as Getgabs, Order status alerts are message (as email or phone alerts) notifications that you can configure to be sent to the customers each time the status of their order is changed. Many options allow you to customize email notifications that can be sent when an order has been shipped and when it has been delivered.

Real-time tracking of orders is a great boon for businesses. It lets them keep tabs on their orders anytime. And here are the plus points:

• Effective Operations 
• Better Resource Management
• Improves Supply chain management 
• Engage and Satisfy Customers
• Increases Customer Transparency
• Reduces Errors and miscommunication 

9 Benefits of WhatsApp Business API for Real-Time Order Tracking

You know that moment when you click on the ‘Place Order’ button on the website and then continue waiting for any confirmation that the order has been made? We have been there. Sometimes specific information on when and how the shipment is to be delivered also goes a long way in reducing that post-purchase stress. Let us discover advantages of the real-time tracking and shipping updates with the help of Getgabs.

1. Enhancing Customer Satisfaction

The society we live in today is characterized by quick results of any activity we undertake. Customers do not accept delays in updates and information sharing. Businesses that meet such expectations are exceptional. APIs such as Getgabs entail the point that sending more order confirmations to customers and occasional updates make them happier hence making the brand popular. 

2. Reducing Customer Inquiries

Just imagine not being informed along the way whether your order arrived or when it is being delivered. Frustrating, right? With timely updates, you can be able to minimize the calls and e-mails that customers need to make and support tickets. It keeps your customers satisfied and gets rid of simple problems for your customer support department to solve.

3. Cost-Effective Solution

WhatsApp API is a cheap method that businesses can use to reach their potential customers. While the use of conventional, short message service can be very costly, WhatsApp messages are transmitted over the Internet hence minimizing the cost incurred on communication.

4. Keeping Customers in the loop

Customers need to be informed time and again and the update keeps them at ease. They are fully aware of exactly when the product they have ordered is shipped and when it will arrive. By doing so, the firm can control the level of customer expectations hence lowering the probability of a negative review.

 5. Promoting Brand Loyalty

Customers if treated politely with informed feelings are likely to come back for more from the same firm. Effective communication helps the target consumer feel valued and enhances their trust in your brand hence patronizing your brands frequently.

6. Standing Out in a Competitive Market

Market saturation is a major challenge that many firms face. A high level of customer service is important in a competitive market since it gives the company a competitive edge. Order confirmation and shipping notifications make your customers believe that you are concerned with them, therefore making it easy for you to build a reputable brand.

7. Cost-Effective Solution

Creating a phenomenal extra idea where the core value is adding a personalized customer experience plan for customers. WhatsApp Business API offers you the ability to personalize your messages more than WhatsApp. Unlike SMS, which can incur high costs, WhatsApp messages are sent over the Internet, reducing overall communication costs.

8. Personalized Customer Experience

WhatsApp Business API allows for a more personal touch in your communications. Well, consumers expect that from you and that is why your customers will agree with these few points of argument. Customers can be called by their names, they can be updated and even multimedia items such as pictures and movies can be included in the messages. This type of personalization can thus help to enhance the client experience greatly.

9. Easy Integration with CRM Systems

WhatsApp can also support ‘open’ Customer Relationship Management (CRM) systems and give a fully automated way of confirming orders or new shipments. This integration guarantees the effectiveness of your communications, its accuracy, and conformity to laid down measures. 

Tips for Crafting effective WhatsApp order notifications 

When designing your WhatsApp order updates and real-time tracking updates keep the following best practices in mind:

Keep it clear and concise 

Make short messages that convey the core content about the order such as the order number, time of delivery, and other relevant information on tracking.

Personalize messages 

It is also advisable to address the customers by their names and enclose additional details such as product type and quantity while sending the notification. What we do offer at Getgabs is allowing for the preparation of thousands of messages on WhatsApp with templates using placeholders. The variables are auto-populated by pulling information from your broadcast list or any software that you have integrated.

Use Call-To-Action buttons

Add buttons with conspicuous CTA in the messages that will enable the customer to order track or seek the service of support from the vendors of their own volition.

Provide customer support 

You should add an email or phone number or a link to your customer support center in case customers may need it.

WhatsApp Template Ideas for Real-Time Order Tracking

Template:1

Hello [User Name], Good News! We are ready to ship your order for <product name>. We have put it in environmentally friendly boxes to give our customers the greatest experience when unboxing gifts. Here’s a glimpse of what you can expect: <product video>

Template:2

Hello [User Name], I have got some good news for you. Please don’t mind the delay, your order has been dispatched through preferred carriers; We shall send a tracking number and details of the shipment shortly within the next two days.

Template:3

Dear [User Name], You have a new order! Your tracking number is (tracking number). You can also track your order through this link (link). We will play our part if you need any assistance, please do not hesitate to contact us.

Template:4

Hi [User Name], your order for <order number> has been dispatched! The contact details of our delivery personnel is _____. However, if you need to reschedule the delivery, kindly contact us at this place.

Template:5

Hello [Customer Name], Good news for you because it is a good sign. This is a friendly reminder that your order #[Order Number] has been processed and dispatched. You can track your package here: [Tracking Link] Estimated delivery date: [Delivery Date]

If you need any further clarification please do not hesitate to contact us through [Contact Information].

Template:6

Hi [Customer Name], Your order with the number [Order Number] has been dispatched! Track your package here: [Tracking Link]

Need help? Click on the button below to get in touch with our support team.

[Contact Us Button]

We hope you have enjoyed shopping with us, thanks!

Best Practices of WhatsApp Business API for Real-Time Order Tracking

1. Automate Order alerts

Ensuring that you automate your WhatsApp order alerts is among the most crucial factors you need to ensure the success of your business. This way, you save the time needed to log in and out of orders to check their status and notify clients about the status of their orders, you are free to do other things that concern your business.

2. Add Tracking Link

Use a tracking link in the automated message to customers who order your products; this message shall be sent immediately after the customer has made an order. This will be more convenient for them than just receiving a text message that their order has been shipped.

3. Add purchase image

Include a picture of what he or she bought as an added option to the notification alert on WhatsApp. Customers are more likely to recall what they purchased if they see it again the moment the notification pops up –it will also assist them in locating their package (and potentially purchasing something else) quickly.

4. Use an opportunity to sell more

Last but not least, make sure you get the most out of this opportunity and sell some more! Inform your clients of any other promotional deals or specials going on on the website as they wait for their delivery – this will ensure customers keep checking your brand after having bought something.

Frequently Asked Questions

Q.1 What is WhatsApp Business API?

A. WhatsApp Business API is an application through which any business can engage with its customers using WhatsApp. Some of the features available with it include real-time tracking of orders, and setting up of certain notifications.

Q.2 In what ways can businesses leverage WhatsApp Business API for real-time order tracking?

A. Through WhatsApp Business API, a business can provide their customers with updates on their order status in real-time. They can just as well exchange essential information like order confirmation, shipping details, and delivery notifications in real time using the WhatsApp application.

Q.3 To what extent can businesses leverage WhatsApp Business API for notifications?

A. The WhatsApp Business API can be of great benefit to organizations or companies by notifying customers of their products or services. They can use it for sharing new updates, new promotions, and any other information they might have via WhatsApp.

Q.4 What are the advantages of using WhatsApp Business API for real-time order tracking?

A. The advantages of using WhatsApp Business API for order real-time tracking and other notifications are high customer interaction, high evident client satisfaction, speedy issue resolution time, and low customer service expenses.

Conclusion

WhatsApp Business API for Real-time order tracking can greatly benefit businesses in reaching customer satisfaction. The WhatsApp Business API can solve this to some extent by enabling businesses to share contextual updates concerning order status, delivery time, and much more. This is likely to enhance customers’ satisfaction and their size of patronage with the organization.

Customers can have real-time location tracking of their orders through the use of WhatsApp Business API. Moreover, it can help to unload the number of calls to the customer support department because the updates can be sent through WhatsApp. It also does not require manual interfacing with the existing systems of the business organization.

The fact that the WhatsApp Business API is especially efficient at handling large numbers of messages is, of course, beneficial. A lot of workflow is built around order-related messages, so businesses can create templates for such messages to cut down the time that they spend on composing an email or message. Also, it informs the customers easily about various things about their companies or products and in turn increases their likelihood of being loyal to the brand.