How Can Multiple Users Work On WhatsApp Business?

Are you looking for “can WhatsApp business be used by multiple users”? You are at the right place. We have composed this how-to guide to share with you a roadmap for using WhatsApp business with multiple users. The article will explain why a free WhatsApp Business app is the solution for micro-sized industries and what SMBs should use for large companies.

We all know WhatsApp is the most popular chat application in the world, with 4 billion users. On top of this, more than 30 billion businesses are actively using it for their services. 

You will also be able to discover the steps to leverage WhatsApp business with various customers and the factors involved in doing it with the application. At the end of this, you will get an extensive solution to use WhatsApp business with multiple customers. Want to know? Let’s discover it!

WhatsApp Business for Multiple Users: Various Business Sizes

WhatsApp Business API is a widely used application by both individuals and businesses. The application is free to install on iOS and Android devices as well. This consists of feature-rich applications for micro-sized industries with fixed incoming messages.

In recent years, you may have used the application on 2 devices, one PC and one mobile.  However, you may now use WhatsApp business with multiple users on up to five devices—one phone and four more systems—thanks to the new BETA feature.

WhatsApp has two things – WhatsApp Business App and WhatsApp Business API- depending on the size of the company. Both have various options for adding multiple users and devices.

1. WhatsApp Business App for small businesses

Whatsapp business application is easy to download from the Play Store and free to use. The app was launched in 2018 and was developed to help micro-size industries converse more effectively and productively with their customers. It contains every feature of regular WhatsApp messenger, with features like quick replies and labels to help the company sort and quickly reply to their customer messages.

You may utilize WhatsApp Business for numerous users using the WhatsApp Business App. It was formerly limited to one PC and one smartphone. Nevertheless, you can now link WhatsApp Business on up to 5 devices—1 phone plus 4 more devices for each number—after the recent upgrade to the WhatsApp Business App in 2022.

Additionally, WhatsApp intends to release paid features for the app to support small businesses as they expand. The WhatsApp Business Premium tools are extra capabilities that you can choose to pay for to improve business operations and draw in more clients.

Although the WhatsApp Business app is a fantastic place for small businesses to start, as your company expands, you’ll need more advanced tools and automation to provide quality customer service.

2. WhatsApp Business API for SMBs, mid-size and enterprises

When we talk about SMBs, mid-sized and large enterprises, their requirements vary from just being available over WhatsApp to refer high communication volumes, offering self-service to their clients, enhancing quick resolution time, ability to scale the customer support by adding any number of agent to the support team and monitoring the performance metrics of chatbots and agents.  

WhatsApp Business API enables companies to do all these things. It helps to integrate it with their CRM, share unlimited WhatsApp broadcast messages, use contacts from databases apart from relying on phone numbers, automate the process with their old tech systems, and much more.

Benefits of Adding Multiple Users with WhatsApp Business API and Getgabs

Don’t you think it would be a good idea if your clients could help themselves with simple queries such as tracking the order or buying on WhatsApp without any human agent interference? WhatsApp Business API allows you to integrate Chatbots and build self-service flows to help the customers apart from assigning agents to help them.

There are the essential benefits of using WhatsApp Business API and Getgabs integration – 

1. Support benefits

• Use WhatsApp chatbots to respond to consumer inquiries and transfer discussions to agents as needed.
• Give agents access to order and client information so they can better understand consumer inquiries.
• Increase agent productivity by automatically categorizing conversations according to messaging platforms like Instagram, Facebook Messenger, and WhatsApp, saving them from having to look for discussions from a certain channel manually.
• Using a real-time dashboard, monitor your support team’s performance and ensure that they are meeting the SLAs.
• By using WhatsApp API templates, you may send consumers invoices and order details directly.
• Offer self-service features so customers may check their account information, renew their membership, or cancel their order.

2. Sales and marketing benefits

• Use WhatsApp message templates to help you send out proactive campaigns. E-commerce businesses offering discounts or even marketing referral schemes are excellent examples of this.
• Run advertisements on Facebook and Instagram to start a WhatsApp chat right away.
• Create a fully functional e-commerce platform on WhatsApp to enhance the purchasing experience.
• Customers can increase sales and lower the basket abandonment rate by receiving cart reminders.

How to Use WhatsApp Business App with Multiple Users?

Multiple logins over WhatsApp business applications can be easy for small industries. However, when it comes to large industries that need a quick way to answer to a large number of clients and interact with them, making them engage with your business, a more convenient solution is required. 

Suppose you own a small business and are looking to offer customer support on WhatsApp with basic features and a few support agents for free. In that case, the WhatsApp Business app is suitable for you.

How do you add multiple users to the WhatsApp business app?

Adding multiple users on the WhatsApp business app is a genuinely simple method that takes only a few minutes. Over the application, you can use up to 4 devices and 1 mobile phone +4 extra devices (PC/mobile/tablet) to the same phone number. 

Let’s have a look at how you will be able to add multiple devices using the WhatsApp business app. The procedure is simple and takes a short time. 

• Proceed to your WhatsApp Business Application.
• Click on the More Options icon with three vertical dots.
• Tap Linked Devices.
• Tap LINK A DEVICE.
• Scan the QR code, and you are accomplished.

The above steps work for only Android devices. For iPhone users, proceed to WhatsApp settings following step 2 and do the rest of the steps above. When linking, your team may access WhatsApp business over your additional device without requiring you to keep your phone connected. 

Restrictions of multiple users of the WhatsApp business app

However, having multiple users on the WhatsApp Business app seems like a free and quick fix to offer good support on WhatsApp. Eventually, when the query volume grows, even for small businesses like yours, it will be difficult to answer the queries and give effective customer service or ensure agent productivity at the same time.

Let’s check the reasons:

• Does not offer live agent support, as it can not assign the client chat to an agent. 
• They can not monitor the missed conversations. 
• No option to prioritize or deprioritize a message.
• Do not offer to label the chats as resolved.
• Different agents connecting with the same customer may create confusion and hecticness from other devices for the business and customers.
• Not method to monitor user details, orders, or earlier conversations with other agents.
• No option to monitor agent performance or resolve questions or also missed ones.
• No chatbot support

Due to all such restrictions, using the WhatsApp Business app is only a quick way to support your clients at a basic level. However, if you are searching for a full-stack Whatsapp solution to provide effective customer service and agents, a superior solution is to use WhatsApp Business API integration with Getgabs.

How To Use Whatsapp Business API For Multiple Users?

Another option to add multiple users to the WhatsApp business is to utilize WhatsApp business API. Integrating WhatsApp Business is very difficult compared to installing an application like WhatsApp Business, as discussed above.

Like WhatsApp only provides business API (which is a set of codes) and is not a ready-to-use software, this is used by customer messaging software like Getgabs, that leverages the offerings of WhatsApp API and also offers agent-side automaton, native integration with other applications and monitoring real-time dashboards.

How do you get WhatsApp Business API with Getgabs?

For example, Getgabs offers easy integration of WhatsApp business API for multiple users and is also an official WhatsApp solution provider, so setting it up with Getgabs is extremely easy. For that

1. Sign up for Getgabs
2. Select WhatsApp as a messaging channel
3. Apply for WhatsApp Business API

We will guide you through the application and approval process of WhatsApp API, which will take up to 3-5 days by the Meta. When it is approved, you can add any number of agents to the WhatsApp channel and initiate supporting your clients. 

How can multiple users with Getgabs use WhatsApp Business API?

Utilizing a customer messaging solution such as Getgabs, you can add multiple agents to provide support to your clients on WhatsApp and also on other messaging applications. Adding a user in Getgabs is a simple method. To add a user in Getgabs, follow these steps:

• Login / sign up to the panel.
• Go to the settings > User manage.
• Tap on the Add new button.
• Add the user’s details, such as full name, country code, WhatsApp number, user access, username, user role, email, and password.
• Click sign up, and here you go.

Note: You can also update and edit the user details or responsibilities. 

The added benefit of using WhatsApp business API for a client messaging solution like Getgabs is that the multiple users you have added to the profile can reply to customer doubts coming from various channels like your website and other communication tools, along with viewing the queries coming from WhatsApp.

Frequently Asked Questions

Q1. Does WhatsApp have multiple users?

A. Yes, WhatsApp enables the addition of 5 users by adding multiple devices to the same Whatsapp profile, involving one mobile phone and 4 extra devices. 

Q2. Can we use WhatsApp Business on 3 devices?

A. You may use a single WhatsApp business account to add WhatsApp business with multiple devices with more than 5 devices, involving one mobile device and 4 linked systems.

Q3. Is WhatsApp business free to add multiple devices?

A. WhatsApp Business application enables free use of up to 5 devices. If you are required to use WhatsApp for more than 5 devices, you can opt for a WhatsApp premium membership. WhatsApp API is used for organizations with more than 10 users. However, WhatsApp’s conversation-based charges and use of software cause extra charges. 

Q4. Can the same number be used for WhatsApp and WhatsApp business?

A. No, you are required to have two different numbers to access WhatsApp and WhatsApp business at the same time.

Q5. How do multiple users work on WhatsApp Business?

A. Using your primary phone, open the WhatsApp Business App.

• In the upper-right corner, tap the More Options menu (three vertical dots).
• Choose Connected Devices.
• Select Connect a Device.
• Scan the QR code that appears on the device you wish to connect by scanning its screen.

Conclusion

Now you have come to know, through this actionable guide, how multiple users work on WhatsApp Business and team inbox abilities individually. WhatsApp is free for businesses to use and offers the required statistics on the performance of messages. 

The feature of multiple-user access allows your entire team on board with unlimited team member login access. You can easily stay on top of every customer conversation, having a unified dashboard to manage, track, and reply to the conversations on the go.

However, it is essential to know the business size and requirements while selecting between a WhatsApp business app or API. WhatsApp Business app seems very attractive to small businesses as it can be used for free if you grow your business, and you will require a robust WhatsApp solution. A solution such as Getgabs will offer the best out of WhatsApp Business API, support integration with business CRM, a user-friendly interface, and support automation around the board (messaging, apps, and website).