Top RCS Messaging Template Ideas

You are looking for  Top RCS Messaging Template Ideas RCS business messaging is transforming the way you communicate with your end users. By adopting a rich, interactive, active SMS environment, RCS helps to create more engaging and custom messaging. A big part of this change is the adoption of RCS message templates. 

The message templates used for RCS give you a ready-made framework for creating appealing visual and informative messages. It helps to get your point on hassle-free as keeping the brand stable. Whether it’s for online booking, order tracking, or other requirements, RCS message templates have a flexible solution for multiple scenarios.

How does RCS messaging work, and why do we need to adopt the technology? You can read our RCS messaging service guide to know the benefits of modern technology for a hassle-free business.

Hence, in this blog, we’ve highlighted the RCS business messaging templates and mentioned practical examples—the templates you can use to improve customer experience and drive business conversion.

What Are RCS Message Templates?

RCS message templates are used to help with sending engaging and creative messages to the audience at a large level. These templates offer to go beyond the traditional messaging approach of SMS by incorporating rich media components like images, carousels, and buttons. 

Through the RCS templates, you can offer dynamic content for multiple RCS use cases like sharing custom offers, giving real-time updates and providing customer chatbots. 

So, let’s go explore RCS messaging templates!

Best RCS Messaging Template Examples

You are allowed a seamless transition of historical and real-time data to know customization and trigger contextual effort with integrating RCS to the backend system. It’s easier than you might think. Whether you’re an omnichannel veteran or starting your business messaging journey for the first time, it does not matter. RCS is useful for all. 

Here are some RCS message examples to deliver best-in-class experiences:

1. Order confirmation message

When a customer places an order, sending an order confirmation message is important. It allows them to know their order has been processed and will be delivered. The order confirmation message includes the order number, estimated delivery, and the tracking link to the customer.

Dear [customer name], thank you for shopping with us. We have received your order [order number]. We are preparing your order and notify you once it is shipped. You can track your order by clicking on the link [tracking link]. Contact us for any questions! 

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2. Appointment scheduling message

RCS messaging helps to schedule customer appointments and send timely reminders automatically. They can even reschedule appointments directly via RCS message with preferred alternative timeslots. It mainly lowers missed appointments and removes staff’s time.

Hello Micheal, we have received your appointment. Your appointment has been scheduled for [Date & Time]. Please confirm your appointment or reschedule for later.

• I’m coming.

• Reschedule 

Thank you, [company name]

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3. Shipping notification message

You can implement the RCS message template to inform customers about their order shipment. It lets them know the order is en route, share a link to track, and the expected delivery date. It keeps the customer informed and sets clear expectations while offering a comfortable way to get them support when required.

Hello [customer name], good news! Your order [order number] has been dispatched and is ready to ship. Track your order with this link [tracking link]. The expected delivery is to receive the order by [date]. Contact us if you need any assistance [support contact]. 

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4. Event invitations message

RCS permits you to create buzz before the event via polls, trailers, and BTS (Behind-the-scenes) content regarding the event. Including all the required event details available within the RCS message makes it simple for guests to get the needed information. It shows their attendance and facilitates the RSVP process for guests and organizers.

Participate in a BIG EVENT! 

Hey [customer name], we [company name] are going to organize [event name]. Join us on [date] at [venue] for the event. Experience the opportunity to learn more about our products. There would be something for you to look forward to.

• Register now
• Explore more

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5. Promotional offer message

You can use RCS messaging to send promotional offers to your customers. It boosts sales by including a special discount code. You can even offer the details of the discount, promo code and expiry date. The feature simplifies for the customers to take advantage of the deal immediately.

Hello Steven! Get a discount of up to 40% on your next purchase at [Business Name]. Use code [Promo Code] at checkout. Offer valid until [Expiry Date]. Shop now: [Shop Link]. If you have a query, reply here.

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6. Survey request message

Customers are asked to provide feedback on their most recent interactions with your company via a survey request message. It makes it simple for them to provide feedback by including a quick link to a brief survey.

You may increase your company’s sales efficiency and demonstrate that you value their feedback and want to make their experience even better by using this to identify your strengths and areas for improvement.

Hey [customer name], your thoughts matter to us. Please take a moment to share your feedback to complete the survey. We would like to know your recent experience with [company name]. Click the [survey link] to share your feedback. Thank you!

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7. Bill payment message

RCS allows payment methods to be embedded directly into the message to make one-click payments. Clients can quickly ask for payment plans and extensions, ask queries about their bills, dispute changes, and request arrangements of payments.

Dear John, the message is regarding letting you know your upcoming bill payment [amount]. Please keep enough balance in your account. The invoice is attached [payment invoice]. Get in touch with us to discuss the issue with your payment.

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8. Subscription renewal message

This kind of message template informs the customers about their subscription renewal. It involves crucial information like renewal date, amount, and the service they’ve subscribed to. The message also contains a link to update the payment details or make any changes before the renewal comes.

Hi Jenny, your subscription plan is going to expire on [date]. If you wish to continue the subscription, please make the payment. Make the payment on this link [payment Link] before the renewal date. Thank you for being a valued subscriber!

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9. Customer-support follow-up message

This message template can be sent to follow up with the customers. It is used to make sure their issues have been resolved. It offers them an easy way to respond if they require more help or visit the service page for additional support. 

Hello [ Customer Name], we hope you’re doing well. Your issue has been resolved. If you are looking for further assistance, reply to this message or visit our support page: [Support Link]. We’re happy to help!

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10. Carousel message

The carousel RCS message allows the display of a variety of rich cards in a scrollable manner. It allows the customers to explore various options. Every card in your carousel must include the following:

• Image: A visual that shows the item or offer.
• Title: A short headline or the product’s name.
• Description: Comprehensive details that underline the benefits or features.
• Call-to-Action Button: Lead your prospects to the right page or action using a button.

Card 1:

• Image: [Add Image URL]
• Title: [Add Title]
• Description: [Add Description]
• Call-to-Action Button: [Add Button Text & URL]

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Card 2:

• Image: [Add Image URL]
• Title: [Add Title]
• Description: [Add Description]
• Call-to-Action Button: [Add Button Text & URL]

Similarly, do follow cards 1-2 for additional cards. 

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Frequently Asked Questions

Q1. Why use RCS message templates for business?

A. RCS message templates are used for the business to help with sending engaging and creative messages to the audience at a large level.

Q2. Is RCS message marketing legal?

A. Yes, RCS messaging is legal but companies ensure to follow the same regulations as SMS marketing. It includes achieving consent from customers and providing an easy way to opt out of messages.

Q3. Is RCS better than WhatsApp?

A. The difference between RCS Vs. WhatsApp Business depends on the encryption level each offers. Hence, RCS messages can be delivered without the internet, but WhatsApp messages require an internet connection to deliver messages.

Q4. What is the disadvantage of RCS messaging?

A. The only disadvantage of using RCS messaging is that it depends on an internet connection to access and share specific features.

Conclusion 

That’s it. RCS message templates captivate customer communication by offering rich, innovative experiences to make your message more engaging. While you’re sending order confirmations, shipping updates, appointment reminders, and product suggestions, these templates simplify communication and improve effectiveness.

With the amazing features of RCS, such as high-quality images and interactive aspects, you can craft customized messages to keep customers informed. Rather than via traditional marketing, it strengthens the brand’s relationship with prospects.

Therefore, start using the RCS messaging to improve client communication and get better sales engagement with the personalized message.