Reasons and Solutions for “WhatsApp Broadcast Message Not Delivered”

Are you looking for the reasons and solutions for “WhatsApp Broadcast Message Not Delivered”? You are at the right place. Multiple ecommerce industries appoint extraordinary marketers to market their businesses on a large scale. The promoters are paid to give their best. When it comes to utilizing WhatsApp broadcast messages to the audience, this is a meaningful collaboration. But what happens when these WhatsApp broadcast messages are not delivered to the end users due to some reasons? 

Errors happen, but we’ll explain every possible reason and solution so you can ensure your messages reach your customers.

WhatsApp’s broadcast messaging function is highly appreciated by businesses to connect with different customers at the same time. For example, during festival promotions, you can send messages to every current consumer at first. However, sometimes, you can see problems with receiving or sending WhatsApp broadcasts. 

Somedays, users can find issues like “Why are broadcast WhatsApp messages not delivered?” or, surprise, “Why am I not welcoming broadcast messages on WhatsApp?” Read the article until the end!

What is a “WhatsApp Broadcast Message Not Delivered” Error?

WhatsApp broadcast messages not delivered is an error that occurs when a broadcast message shared on WhatsApp fails to reach multiple clients. Unlike a regular message, a broadcast message is sent to various consumers at a single time. Still, it would be delivered to only those who have saved the business’s numbers in their phonebook.

Network issues, receiver privacy settings, outdated app versions, or WhatsApp server outages can block message delivery. Technical glitches, broadcast size limits, or policy-violating content often trigger this error.

Reasons & Solutions for WhatsApp Broadcast Message Not Delivered

1. Message Undeliverable Error

WhatsApp broadcast messages were  not delivered due to some reasons – 

1. Reason: When the receiver does not have a WhatsApp phone number or if his contact number is not a WhatsApp number.

2. Reason: When the recipient blocks the business due to the high frequency of unwanted promotional messages.

Solution: To fix this bug, verify that WhatsApp business contact number is not added to their blocked list (Settings>Privacy<Blocked contacts).

3. Reason: If the receiver still needs to take Whatsapp’s new Terms of Service and Privacy Policy. 

Solution: To solve the error, verify that the receiver has accepted WhatsApp’s latest terms and conditions (Setting>Help otherwise Setting>Application details will make them accept policies if they have yet to acquire them earlier).

4. Reason: The client may be using an old version of WhatsApp.

Solution: For this, the customer must update to the latest version of WhatsApp:

Android: 2.21.15.15
iOS: 2.21.170.4
Web: 2.2132.6

2. Business eligibility payment issue

Practically, this error comes due to the following reasons – 

1. Reason: When the payment account is not linked to a Whatsapp business profile or facing issues with the card or bank to clear the pending payment.

Solution: To solve this, navigate to the Getgabs setting and press the Display limit. Then, move to Meta>WhatsApp profile>Payment to remove the payment method or pending payment. It comes often because of address issues under payment settings.

2. Reason: High conversation-free tier frequency without a verified payment method.

Solution: To fix this, add a valid payment process in the billing section.

3. Template paused

1. Reason: Sometimes, such issues as message templates pause because of their low quality, which is not allowed for messages.

Solution: To correct it, we need to wait until the template quality improves or create a new, enhanced version of the template message.

4. Template is disabled

1. Reason: It occurs due to the template continuously paused because of its low quality. 

Solution: To prevent this, create a new template for the next WhatsApp broadcast message campaign.

5. Temporarily unavailable server

1. Reason: Sometimes servers are temporarily unavailable. 

Solution: Before trying again, you can check the WhatsApp business platform status page to see the API status and response insights. Go to this link to check the Meta WhatsApp business platform server status – https://metastatus.com/whatsapp-business-api. 

6. Phone number re-verification is required.

Reason: It occurs because the phone number is required to be verified before use for broadcasting.

Solution: To solve this problem, reverify phone number verification. 

Sometimes, there are errors regarding meta or account setup. No worries; contact our team to find the solution. 

Checkout Meta URL for more details about error codes associated with Whatsapp Business API: https://developers.facebook.com/docs/whatsapp/on-premises/errors 

How Inbound WhatsApp Messages are Helpful?

To maintain high-quality ratings and stay in the green zone, ensure your WhatsApp number receives more inbound messages than it sends out. Generally, people must come to the Whatsapp page on their own and connect in a chat with you.

How do you do that? You run marketing campaigns on Instagram, Facebook, and other social media channels, directing users from ads to your business’s WhatsApp profile.

You can even Email or SMS campaigns in which you offer your audience a link that encourages them to initiate discussions with your number. This means your customers are the ones targeting you. WhatsApp considers it a good sign, and automatically, your quality ratings increase. When it happens, you get promoted often in the Tier aspect, which enables you to contact multiple people you want per day.

Once you have the unlimited messaging facility here, you can hit WhatsApp and broadcast messaging to more customers without facing any delivery failure issues. It’s so simple to get more audience members to engage with your business and shop for your services.

Tips to Prevent WhatsApp Broadcast Failure

To lower the possibility of WhatsApp broadcast failure, implement these strategies:

• Pick an optimal broadcast time – Send marketing messages while your clients are available and interested.
• Offer important content—Make sure the message includes helpful information, and avoid sending multiple messages in a day.
• Appreciate customer preferences—Offer clients the option to opt out of messages anytime and avoid forcing or misleading them into receiving messages.
• Continuous update and manage customer data – Clean blocked contacts and inactive, unregistered numbers from the broadcast list or implement confirmation messages to verify the customer number’s validity.

WhatsApp Broadcast Message Failure Do Not Charge Message Fee

WhatsApp incurs fees for only delivered messages so that you will save money on failed messages. However, failure broadcasts take time and resources, lowering efficiency and quality. Consider making an exciting promotion for 100 clients. Still, only 50 of them receive messages—this is sad for both marketing effect and morale. To ignore issues such as ‘WhatsApp message not delivered,’ follow these best techniques.

Frequently Asked Questions

Q1. What is the error ‘WhatsApp broadcast message not delivered’?

A. WhatsApp broadcast messages not delivered is an error that occurs when a broadcast message shared on WhatsApp fails to reach multiple clients. 

Q2. Why is my WhatsApp broadcast message not delivered?

A. Multiple reasons can cause this, like customers not saving your number, disabling their phones, blocking you, or facing network issues.

Q3. How can we check the WhatsApp broadcast list?

A. To get the WhatsApp broadcast list, Open the app, select Broadcast list, and select the list you want to check. You can also manage and edit the list from here.

Q4. Are WhatsApp charges for failed messages?

A. WhatsApp charges fees for only delivered messages; it does not charge for failed messages. However, failure broadcasts take time and resources, lowering efficiency and quality.

Q5. How to send a broadcast message on WhatsApp without saving the contact number?

A. Basically, WhatsApp needs a receiver to save the business contact to receive a broadcast. However, using WhatsApp business API enables sending broadcast messages without saving the contact.

Conclusion 

Optimize your WhatsApp broadcast messaging abilities with Getgabs WhatsApp API. This offers to easily send and receive messages with WhatsApp, monitor delivery status, and manage updated customer details. For people who ask ‘how to broadcast messages in Whatsapp,’ using the API streamlines the method without requiring saving every contact detail. 

For more inquiries on Getgabs WhatsApp Business API, contact them to understand the services. We look forward to partnering with you as we offer top-quality services regarding WhatsApp marketing.

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