How to Build a No-Code WhatsApp Chatbot Using Drag and Drop?

Consider building a no-code WhatsApp chatbot using drag and drop. If yes, then you have entered the right blog. A WhatsApp chatbot is a tool that works 24*7 to reply to general queries, reducing the agent’s workload from such manual tasks.

Through the growing and effective abilities of the WhatsApp Business API platform and the generative AI components, more businesses are jumping to utilize AI-powered solutions. Such an AI-powered Whatsapp chatbot helps to communicate with the user base. 

Studying how to create a Whatsapp chatbot in easy steps represents incredible results in interaction, resolution time, revenue generation, and more. 

In the article, we will highlight how to create a  WhatsApp chatbot using drag and drop builder and one of its AI assistants – while seeing the best use of WhatsApp automation. WhatsApp Chatbot is a must for a business nowadays!

What is WhatsApp Chatbot?

An elegant feature offered by WhatsApp, the WhatsApp chatbot works over WhatsApp and delivers human-like customer support. The Chatbot replies to user’s asked queries, completes sales, nourishes leads, and gathers important information. 

The details support segmenting potential customers from the rest. Basically, a virtual assistant that makes your business run in the background while you are not available to clients. Integrating it drives sales and enhances business revenue. 

For example, the best thing to understand the concept is Flipkart’s WhatsApp chatbot. The AI bot offers to place and pay orders, gives custom suggestions, market services, and much more. AI WhatsApp chatbot connected with unlimited capabilities that take the brand to the next level. 

GetITSMS’s WhatsApp chatbot utilizes AI to engage with clients effectively. Businesses can use the bot to acknowledge client queries for products and services, share content, bring sales, and send notifications regarding orders, shipping, payments, etc. 

WhatsApp AI-powered bots run on WhatsApp business API to connect with numerous people like clients, employees, students, and other types of users without requiring human interaction.

Benefits of Using WhatsApp Chatbot for Business

Here are some reasons why businesses should consider using WhatsApp chatbot:

1. Improve customer experience

The very first reason to consider while using WhatsApp chatbot is to enhance customer experience to address user concerns immediately. A WhatsApp chatbot simplifies practices by delivering instant replies, improving customer support, and feeling heard and appreciated. This not only increases customer satisfaction but even boosts brand loyalty.

2. Automate replies for FAQs.

Another standout feature is to use AI WhatsApp chatbot for industries having the ability to deliver stable and accurate answers to common questions. With the WhatsApp Business API integration, companies can program their chatbots to identify frequent questions and deliver instant responses, saving both time and resources.

3. Develop a 24*7 conversation channel.

In other words, where clients might be active in different time zones, a Whatsapp chatbot makes sure the business never sleeps. This 24/7 availability of resources ensures the customer is noticed at any time, reaffirming the commitment to their needs and creating a chatbot flow that’s always active and innovative.

4. Grow engagement and sales opportunities.

Interaction is at the heart of any successful business approach. WhatsApp Chatbot delivers tools that simplify creative engagement and encourage potential customers down the sales funnel. An effective strategy cannot only foster sales but even expand user experience.

5. Involve WhatsApp’s rich features

Whatsapp is not included to send only text messages. With a WhatsApp chatbot, you can integrate every effective functionality – images, videos, documents, and also voice messages – into your client engagement. Are you required to send a client their latest invoice or product details? Your WhatsApp chatbot can manage everything without disturbing you.

Step-by-step: Create a Free No-Code WhatsApp Chatbot in 5 minutes Using Drag & Drop

Currently, in a digital, fast-paced world, companies flourish on meaningful and stable customer engagement. WhatsApp chatbots have come a long way as a powerful tool for automating replies, simplifying tasks, and presenting 24/7 support. 

Using GetItSMS’s abilities, businesses are able to create, deploy, and optimize WhatsApp chatbots to fulfill their requirements. 

Follow the simple steps to create a free no-code WhatsApp chatbot in just 5 minutes using drag & drop:

Step 1:

The first step is to log in or sign up with Getgabs

 

Step 2:

Locate the Getgabs Dashboard and move ‘Chatbot builder.’

Step 3:

Press the blue button having written ‘Create new Chatbot flow.’

Step 4:

Then, you will see the drag & drop chat builder. Tap on ‘Add response’ and add a name to your chatbot flow.

Step 5:

Tap the Edit button under the Added response box and select the type of message following:

• Quick reply button – You can enter three quick reply buttons, which users tap to share the exact message added to the button.
• CTA URL button
• Text – It is a simple text response sent to users.
• File – An image, video, audio, or kind of document can be mentioned in a message. The maximum file size is 5 MB.
• Interactive list – Include a list to offer users various options to pick from. Lists are easy, effective, and especially useful when interested in listing many options for the customer.
• Location
• Template – You can make the Chatbot trigger a WhatsApp template message on a specific keyword or quick reply button the user shares.
• Whatsapp Form – to be added soon

Utilize these buttons to send a message along with an image or other file by choosing an image as a header.

Step 6:

Tap ‘Publish’ to ‘Live’ Chatbot flow.

Step 7:

Remember to link the flow with any keyword as a trigger. Navigate to Auto reply and tap ‘Add’ to link the Chatbot dialogue flow.

That’s all! Chatbot is ready to communicate with clients. Now, sit back and see how Chatbot will work for you.

Use Cases of WhatsApp Chatbot in Different Industries

WhatsApp Chatbot serves every possible industry to solve their concerns occurring in customer engagement. Here are the list of industries using WhatsApp chatbot:

1. Retail and eCommerce

In the retail and e-commerce industry, using WhatsApp chatbot simplifies customer engagement, helps to manage orders, and offers prompt support that enhances sales revenue and customer loyalty.

2. Healthcare

Whatsapp chatbots used in healthcare or medical services guide patients with appointment booking, payment tracking, patient inquiries, symptom checking, and offering details on medical offerings.

3. Education

WhatsApp Chatbot for the education industry involved in handling student questions, enrollment process, and offering insights on courses and programs.

4. Banking and Financial Services

In banking and financial services, AI-powered WhatsApp bot assistance manages customer queries, offers account details, guides with payment & transactions, etc. This improves the simplicity of customer service in financial services.

5. Government and Public Sector

WhatsApp chatbot used in the government and public sectors helps to foster citizen inquiries and deliver details of government solutions and multiple policies.

6. Real Estate

In the real estate industry, WhatsApp chatbot is included in handling queries, scheduling property viewings, and offering detailed insight about properties.‍

7. Telecom

The telecom industry integrates WhatsApp chatbot by automating customer support, managing customer accounts and offering immediate service for general concerns.

8. Logistics and Supply Chain

Whatsapp chatbot integration for logistics and supply chain allows one to track shipments, manage inventory, and manage customer inquiries.

9. Travel and Hospitality

WhatsApp Chatbot for the travel and hospitality industry is used to book management, offer details, and answer customer queries about travel itineraries, which improves customer satisfaction in the travel and hospitality industry.

These are just a few industries that use WhatsApp chatbot as a great solution to enhance customer engagement, automate processes, and improve the entire customer experience.

Frequently Asked Questions

Q1. What is a WhatsApp chatbot?

A. WhatsApp chatbot works over WhatsApp and delivers human-like customer support to replies to users’ asked queries, complete sales, nourish leads, and gather important information.

Q2. What are the needs to create a WhatsApp chatbot?

A. To create a WhatsApp chatbot for the business, the things required to have:

1. Verified business on Facebook
2. Registered WhatsApp business phone number
3. Official WhatsApp Business API
4. A free account in Getgabs

Q3. Can we send a WhatsApp broadcast on the WhatsApp chatbot?

A. Yes, you can implement a WhatsApp broadcast to send simple messages with options and also take them through paths. We also allow scheduling broadcasts and reaching particular segments of users. To broadcast the message, all you have to require is message templates. Set the template directly in the conversation flow while creating a WhatsApp chatbot.

Q4. Are WhatsApp chatbots free?

A. Yes, GetItSMS allows you to create a free WhatsApp chatbot in simple steps. You can check the steps mentioned in the article.

Q5. How does the WhatsApp chatbot function?

A. WhatsApp chatbot functions like a real human agent immediately replying to general queries. When a user initiates the message to the bot, it instantly responds. If the customer wants to connect with a support agent, the Chatbot moves the query to a live chat agent.

Conclusion 

Thus, GetItSMS, a WhatsApp chatbot service provider, is at the forefront of digital marketing. One thing is clear: WhatsApp chatbot is not only a fleeting approach but a paradigm shift.

Whether a small or large company in today’s digital world, you have to keep customers engaged anytime. Even industries today are more customer-centric and you have to be active where clients are available. WhatsApp bots make full use of this at scale and not just in a mannered way but in a customized way through advanced GenAI. 

While we regularly evolve and adhere in this rapidly changing digital world, one thing should certainly be: WhatsApp chatbot is, and will continue to be, an indispensable tool for companies. Here is to the future of effective conversation, growth, and unparalleled customer loyalty.