Top 10+ WhatsApp Business API Service Providers in Indonesia

Indonesia is counted among the biggest markets in the world for WhatsApp. With more than 95% of active users, people are leveraging it to expand their businesses. Whether you are a small business or a large one, WhatsApp is the best platform for customer engagement, marketing, and support. 

However, to understand the full potential of this platform, businesses need the WhatsApp Business API.  It is a suitable tool that helps you in enabling automation, bulk messaging, and seamless CRM integration. 

Picking the right WhatsApp solution provider in Indonesia is critical. The right partner in the market can assist in enabling your account verification in a timely manner. It helps push unlimited broadcasts, integrate chatbots, and follow Meta’s policy guidelines. 

In this guide, we’ll cover the Top 10+ WhatsApp Business API service provider in Indonesia, compare their features, pros and cons, pricing, and best use cases. Whether you’re a startup, SME, or enterprise, this article will help you pick the provider that best fits your business goals.

What is WhatsApp Business API?

WhatsApp Business API is a communication platform that is designed for medium and large businesses to connect with their customers across the world. WhatsApp launched Business API in 2018.  It was launched as a programmable API that enables companies to strengthen performance in customer support. 

With more than 2.2 billion active users worldwide on a monthly basis, WhatsApp provides the largest audience. Beyond reach, businesses can also take advantage of higher levels of engagement compared to the likes of SMS or email, with an open rate of 98% and a click-through rate of 45-60% on a WhatsApp message. 

By using this tool, companies can:

• Automate customer interactions with chatbots 
• Send instant notifications and updates. 
• Provide personalized, real-time support. 
• Boost conversions with higher engagement.

In short, this tool empowers businesses to deliver faster, smarter, and more engaging communication with customers worldwide.

Things to look for in a WhatsApp Business API service provider

Choosing the right WhatsApp API company in Indonesia is no easy task. The provider you select will determine how well you are able to engage with your customers. To dodge the risk of accounts being suspended, ensure that you only partner with WhatsApp Business Solution Providers (BSPs) that are registered with Meta, like Getgabs and GetItSMS. 

Below are the primary considerations before making your choice:

1. Easy Integration With CRM Tools

Your provider must have an easy setup system and seamless integration with your existing system to allow you to centralize customer contact engagement. Providers like GetItSMS also provide extensive documentation to aid you with easy integration.

2. Security and Compliance to Meta Guidelines

In terms of acceptance, security should be a deal-breaker. Make sure your provider is in full compliance with Meta’s guidelines on security as well as industry-standard data security. Violating Meta’s guidelines could mean a disruption of service or even an account ban. Always choose a provider who protects data privacy, has encryption, and adheres to Meta’s guidelines around the Business API and WhatsApp policies.

3. Analytics Report

A good WhatsApp messaging service provider will deliver you with detailed reports of message delivery, delivery rates, and engagement metrics. It will assist you in optimizing your campaigns and measuring the return on your time and money. For example, some providers offer dashboards with real-time analytics. Businesses can immediately adjust their strategies as they can view who opened their message, who engaged with it, and so forth. 

4. WhatsApp Automation

WhatsApp automation is one of the key benefits of the WhatsApp API. Be sure to find providers that allow you to set up things like AI-powered chatbots, auto-replies, and predefined WhatsApp templates. These applications give businesses the chance to respond to customer inquiries when they arise and run drip campaigns. It altogether reduces the effort on a business and improves the customer experience and efficiency.

5. Easy Navigation

Users want an easy-to-use dashboard to create and manage campaigns, message templates, and track performance. When looking at providers, find one that has a clean and understandable interface. A provider with an easy-to-use and navigate interface will save you and your team time and make you more productive.  

Pro Tip:

Keep your evaluation based on integration, compliance, automation, analytics, and usability while looking at WhatsApp API providers. By defining the criteria, you will not only reserve your business account but also take advantage of WhatsApp for marketing, sales, and customer service.

Benefits of WhatsApp Business API

WhatsApp Business API is the best way to achieve marketing targets for your business. Make the most out of WhatsApp marketing with the help of the API. 

• Easily automate WhatsApp notifications with the help of integrations.
• Provide live chat support to an unlimited number of devices.
• Integrate WhatsApp chatbots to automate sales and support for your business.
• Get a verified blue tick on WhatsApp with the help of GetItSMS. Boost the authenticity of your business.
• Run retargeting campaigns on WhatsApp with the help of Getitsms.

Top 10 WhatsApp Business API Service Providers in Indonesia

1. GetItSMS

GetItSMS is a WhatsApp BSP that offers services such as bulk sms, email services, and voice. It offers WhatsApp business services such as bulk message campaigns. Getitsms allows businesses to send up to 256 messages to users and customers at once. Getitsms is one of the best WhatsApp API service providers in Indonesia.

Pros:

• Seamless integration with many applications.
• Showcase multi-product catalog.
• Automation in WhatsApp marketing.

Pricing:

The cost of sending WhatsApp bulk messages is $0.0099 per message. Visit the website to know more.

2. Getgabs

Getgabs is an authorized Meta partner and omnichannel messaging service that provides a dependable WhatsApp Marketing and API solution. The platform makes it easy for businesses to get started and remain connected to global customers, anytime and anywhere. 

The company provides onboarding support and is available for assistance afterward. This allows businesses to utilize automation and a chatbot to streamline communication, save on response time, and improve customer experience overall. 

Pros: 

• Direct Sales on WhatsApp. 
• High Engagement 
• Craft personalized messages 
• WhatsApp Broadcasting to send promotions, updates, and discounts.

Pricing

To know the cost of this provider, click here to visit their official website, and you can connect with the customer support team. 

3. Waboxapp

Waboxapp is a messaging service provider that offers an API messaging service. It allows companies to send and receive messages via WhatsApp, as well as functions such as chatbots and automation.

Pros:

• Easy-to-use interface.
• No technical knowledge is required.
• Waboxapp provides customizable chatbots that can respond to multiple queries at once.
• Waboxapp provides analytical breakdowns to research and measure capabilities and functionality.
• Cost-effective for small and medium-sized businesses.

Cons:

• Limited choice of features compared to providers.
• Unsuitable for large companies with complex features.
• Chatbot has limited customization potential.

Pricing: 

Waboxapp’s pricing for WhatsApp Business API starts at IDR 1,500,000/month.

4. Qiscus

Qiscus is a full-service messaging iPaaS service provider. Qiscus is focused on providing complete WhatsApp API solutions for businesses of all sizes and industries. Qiscus offers a WhatsApp marketing platform with analytics and ROI, team inboxes, CRM integrations, marketing automation, and sales intelligence in a single offering. 

Pros:

• Fast onboarding with the ability to set up in about 10 minutes
• Free WhatsApp green tick verification
• The API is easy to integrate into other applications and CRM’s
• Excellent pricing structure with a flat rate, you know exactly what your monthly costs will be.

Cons:

• No 24/7 support, you gain customer service assistance only via email. 
• No real-time session reports
• You will have to pay monthly fees for dedicated Regional Hosting

Pricing

Qiscus has three plans offered monthly. The “API Only” plan will cost you 49€/ month. The “Professional” plan will cost you 99€/ month, and the “Enterprise plan” sits at >200€. For custom integration, you will have to get in touch with their customer support.

5. Mekari Qontak

Mekari Qontak is the best WhatsApp API Service Provider in Indonesia with the most affordable prices in the industry and the most complete features like chatbots, blue ticks, multi-device, rotator, auto-reply, and many more. 

Moreover, Mekari Qontak’s WhatsApp API is also integrated with other omnichannel solutions to connect to their CRM systems. This system is used to help businesses increase revenue growth, as well as drive productivity and customer service.

Pros: 

• WhatsApp blue tick or WhatsApp green tick.
• Multiple admin allows adding unlimited agents on multiple devices.
• Blast WhatsApp e.
• Auto reply.

Cons: 

• More focus on the local market.
• Higher Costing.

6. Textlocal

Textlocal is a bulk SMS marketing service provider for businesses. This offers a pay-as-you-go option for the users. Companies can start sending messages within minutes of signing up. It is one of the best Business API service providers in Indonesia.

Pros:

• Scalable bulk message service for your business.
• Cost-effective
• WhatsApp Business API service
• Easy-to-use user interface
• Supportive customer support

Cons:

• Integration with other systems can be problematic.
• Message markup cost
• Limited features in comparison to other API service providers

Pricing:

Monthly and annual plans are available. Visit the website to know more.

7. Tyntec

Tyntec is a global WhatsApp messaging service provider that offers a secure and powerful platform for your business. It offers a range of features, including high-quality message delivery and excellent customer support.

Pros:

• Wide range of features, including automation.
• Chatbots.
• High-quality message delivery.
• Excellent customer support.

Cons:

• High price in comparison to other WhatsApp Business service providers.
• A free trial is not available.

Pricing:

Custom pricing is based on the business’s requirements.

8. Botspace

Botspace is a versatile WhatsApp BSP. It provides a range of premium services such as WhatsApp broadcast messages, analytics, and reporting. The software platform offered by Botspace can function as a CRM.

Pros:

• End-to-end chat solution.
• Quick deployment.
• Readily available templates.
• Integrate the WhatsApp team inbox with CRM.
• Chatbot based on natural language processing.

Cons:

• High price in comparison to other WhatsApp Business API service providers.
• Message markup fee.
• Complex user interface.

Pricing:

Check pricing on the website.

9. Infobip

Infobip is an omnichannel communication platform. It allows businesses to manage communications across multiple channels such as email, sms, and WhatsApp Messenger using a centralized dashboard. It is one of the best WhatsApp API companies in Indonesia. Infobip offers a variety of features such as unlimited broadcasting, automated notifications, and chatbots.

Pros:

• Seamless integration process.
• Strong customer support.
• Mobile-specific features.
• Wide range of features.
• Omnichannel capabilities.

Cons:

• It is high-cost compared to other WhatsApp business service providers.
• Message markup cost.
• Unappealing user interface.
• Not focused on WhatsApp.

Pricing:

Pricing can be customized to meet the requirements of the businesses.

10. Verloop

Verloop is an AI-based platform that offers the WhatsApp business messaging platform to improve communication with users and customers. It provides a range of features such as bulk WhatsApp messaging, real-time monitoring and reporting, and integration with CRM platforms. It can help businesses improve their customer engagement and support by using the WhatsApp BSP.

Pros:

• An advanced chatbot that can answer customer queries.
• Responsive chatbot.

Cons:

• 24 / 7 customer support is not available.
• Limited information on pricing.
• Message markup cost.

Pricing:

Pricing is not listed on the website.

11. Wati

Wati is a software-as-a-service (SaaS) platform that can help businesses communicate with customers. It is a customer engagement platform built on WhatsApp Business API. It is one of the best WhatsApp API in Indonesia. Send personalized messages to your users with the help of Wati.

Pros:

• Send personalized messages to customers.
• Engage with the customers in real time.
• Automated messages.

Cons:

• WATI is available only for WhatsApp Business API.
• Customer support issues.

Pricing:

Monthly and annual plans are available. Plans start at $ 39 per month.

12. Interakt

Interakt offers a range of features to automate business conversations on WhatsApp. Easily send bulk messages on WhatsApp with the help of Interakt. Interakt offers automated chat and shared team inbox service on WhatsApp.

Pros:

• Quick approval.
• Access to WhatsApp Business API.
• Green tick badge on WhatsApp
• Quick integration with online stores.

Cons:

• There is no chatbot.
• No smart dashboard feature.
• Customer support using emails takes 2-3 days.

Pricing:

Interakt has three types of plans. The starter plan costs Rs. 999 plus taxes. It offers only limited features.

13. Gupshup

Services offered by Gupshup include WhatsApp notifications for orders, payments, customer support, and much more. A wide range of features, such as real-time analytics and AI, is offered by Gupshup. Businesses can use Gupshup to improve customer support and engagement.

Pros:

• Support in multiple languages.
• Automatic template selection.
• Schedule reminders for follow-ups.
• Wider reach.
• AI-based WhatsApp chatbots.

Cons:

• The cost is more than the cost of other WhatsApp Business service providers.
• Technical complexity for non-technical users.
• Integration with other systems can cause problems.
• Message markup cost.

Pricing:

Pricing is not listed on the website.

14. Brevo

Brevo is a WhatsApp API company in Indonesia offering marketing solutions for businesses. It comes with many benefits such as multiple-channel messaging, advanced reporting, and automation capabilities.

Pros:

• Multiple channel messaging.
• Automation capabilities.
• Advanced reporting.
• AI in a marketing platform.

Cons:

• Limited features in comparison to other WhatsApp Business service providers.
• Free trial is not available.

Pricing:

Plans start at $25 per month.

Which WhatsApp marketing software should you choose

Selecting the right WhatsApp Business API service provider can be a challenging task. It is important to have the parameters based on which you can evaluate and select the best WhatsApp Business API service provider. Important points for selecting the best WhatsApp Business API service provider are listed.

• Evaluate the features. Check if they align with your business needs.
• Outline the marketing goals.
• Check the integrations with third-party software.
• Evaluate subscription plans, markup costs, and guidelines.
• Check the market reputation of the WhatsApp Business solution provider.
• Check the onboarding and implementation process.
• Evaluate the onboarding and implementation process.
• Check the quality of customer support.
• Schedule a demo to get more insights.

Conclusion

Choosing the right WhatsApp API company in Indonesia is more than finding the lowest price. It is about getting the best partner that can support your business goals. What really matters is who you think aligns best with your customer engagement strategies and compliance requirements.

If you are looking for speed of approval, verified Meta partnership status, and strong local support, then GetItSMS or Getgabs are fantastic options.

Ultimately, the WhatsApp Business API is not just a messaging tool, but an enabler of growth. Choose a provider that has the capabilities to allow you to engage authentically with your clients, enhance conversion rates, and build long-lasting connections.

Are you ready to scale your business on WhatsApp? Book a free demo with GetItSMS today!