How to Create an AI WhatsApp Chatbot?

With a 2 billion customer base, WhatsApp is leading the digital world. It is used to enhance communication with the audience, whether for personal or business, as well as boost operations. 

When the platform optimizes, it’s not only about messaging but also expanded features, making it a complex tool for companies to interact with their clients. Using WhatsApp Business API and improvements in generative AI, brands leverage technology to make powerful and efficient conversations with an automated AI WhatsApp chatbot.

Through this article, we will mention everything you need to know about WhatsApp bots. Along with it, you can even get the steps to create an AI chatbot.

What is an AI WhatsApp Chatbot?

An AI WhatsApp chatbot is a smart virtual assistant for your business that responds to users over WhatsApp in the right way using AI (Artificial Intelligence) and ML (Machine Learning). 

Rather than depending on pre-defined replies such as basic chatbots, AI chatbots learn, adapt, and receive smarter over time. Businesses use the WhatsApp bot to answer FAQs and deliver details without the need for human intervention.

Thus, it automates conversations on WhatsApp. Earlier, users had to wait for a reply from the business, but now, it has advanced. WhatsApp AI chatbot integration with business changes the conversation flows and AI designed by companies to build innovative and efficient interactions. 

A human agent can not work 24/7, but an AI chatbot works all the time, managing many WhatsApp messages at the same time. This is a game-changer thing for brands searching to handle constant management with their prospects through WhatsApp.

Types of AI Chatbots Deploy for Business

WhatsApp AI chatbots are just divided into six types. Around all these categories, multiple features:

1. Text-to-text reply: This kind of chatbot is used to offer AI-generated text replies to composed queries.
2. Text-to-voice reply: Such chatbot transforms text inputs into pleasing voice replies.
3. Voice-to-text reply: Comprehends voice notes and responds with text.
4. Voice-to-voice reply: Simplify full engagement through voice.
5. Image response: Provides related images depending on client queries.
6. Video response: Send video content to improve the client experience. 

Businesses can include all of these abilities into a single AI chatbot for a completely fascinating experience.

Key Benefits of Using AI WhatsApp Chatbot?

WhatsApp is a popular tool with 2 billion users, and it allows companies to interact with clients. Now, with WhatsApp automation, industries have the ability to greatly increase user experience via chatbots and automated messaging.

1. Availability 24/7

WhatsApp AI Chatbot allows industries to provide support across the clock and present immediate replies to incoming WhatsApp messages at any time of the day. It enhances customer satisfaction by making sure clients never have to wait for support outside of regular business time. 

2. Manage Multiple Conversations Simultaneously

WhatsApp bots simplify communication and manage thousands of messages simultaneously. Unless human agents can not handle a lot of workloads, there is only a limited number of communications. It confirms the client queries are given the right attention, boosts efficiency, and lowers response time.

3. Customer Convenience with Familiarity

WhatsApp is a platform that multiple people utilize to conveniently communicate with customers. Integrating such feature brands can fulfill customer needs, contact them where they are, and provide a seamless experience, a familiar experience that motivates conversions.

4. Budget-friendly solutions

A huge customer support workforce is not necessary when typical customer inquiries are handled by a WhatsApp bot that automates responses. This enables companies to reduce personnel expenses without sacrificing service quality.

5. Personalized Engagement Through Integrations

A WhatsApp business chatbot can access client data by integrating with CRM and other business platforms, allowing for context-aware and customized responses. This degree of customized communication promotes enduring loyalty and strengthens client connections.

Use Cases of AI WhatsApp Chatbot

How an AI WhatsApp chatbot is used for the business to simplify their operations. We are going to describe the best practices and real-world examples where they play an important role.

1. Automating customer support

An AI WhatsApp chatbot can manage repeated client queries, like answering FAQs, troubleshooting, and monitoring the status of support tickets. It also provides an option to engage with live agents while required. For example, if a client is interested in knowing the status of their order delivery, the bot can just help with order details in seconds, saving time for both the client and the team.

2. Booking appointments

WhatsApp chatbot simplifies the scheduling of appointments by enabling clients to book meetings on the available time slots and update them on booked appointments. For instance, a salon bot may ask clients for their availability and schedule appointments for haircuts. It simplifies the process of protecting a slot without any back-and-forth conversations.

3. Generate potential leads

WhatsApp AI chatbot helps industries generate potential leads by interacting with clients. To answer them frequently, collect essential information like contact details and suggestions.

For example, a real estate company may use the feature to simplify customer communication. The bot can engage with users regarding budget and location preferences to generate high-quality leads for follow-up.

4. Improve customer service

A well-learned knowledge base of the company website and marketing details, the WhatsApp chatbot uses AI to reply to any queries prospects may have about the company and its products. This gives immediate action, which improves customer satisfaction. For instance, if a client queries about products or costs, the AI chatbot quickly acknowledges and gives relevant details. Such features boost practice and make conversation convenient.

Industries Uses AI WhatsApp Chatbot

There is an industry-wise categorization of AI WhatsApp chatbot use cases.

1. AI WhatsApp chatbot for e-commerce

Here is the list of unique use cases that an AI chatbot can achieve for your e-commerce business. 

Customized product preferences: Prefer products to clients depending on their preferences and past orders. It will ask related queries to know the requirements and share items from your company. 

Voice/image-based searches: Clients can share images of the items they need to buy, and the Chatbot will prefer relevant products from the catalog. 

End-to-end e-commerce journey: From generating leads to displaying products and selling them, the AI WhatsApp bot can manage all.

Share discounts & current offers: Providing discounts and upselling items according to the customer’s past purchases, improving automating sales 24/7. With WhatsApp payments, you can also collect payments directly within WhatsApp.

AI-powered customer support: Immediately reply to FAQs of the products, returns, and policies in the customer’s preferred language. Offer a complete customized experience.

Post-purchase support: Offer usage rules, product care tips, and troubleshooting instructions.

Use a smart AI chatbot to automate your banking processes.

2. AI WhatsApp Chatbot for loan & insurance companies

Check loan eligibility and get pre-approval immediately: No longer needed! The AI WhatsApp chatbot evaluates users’ creditworthiness with a quick Q&A and allows them to know if they are allowed to take out a loan right on WhatsApp.

Get the best loan & insurance plans: On the basis of the client’s needs, the chatbot compares loan products, insurance policies, and premium rates to advise the right choices.

Seamless document collection & E-KYC: Users can upload documents, complete KYC, and track approvals – all in WhatsApp.

Fast-track claim processing: Chatbot guides to filing insurance claims, gathering necessary details, and offering real-time status updates, making the process smoother than ever before.

Quick EMI and loan repayment calculations: Guide clients in evaluating EMIs in real-time and present multiple repayment options and interest rates in simple chat.

The technology automates banking and financial transactions with an AI chatbot.

3. AI WhatsApp chatbot for travel

Instant Flight & Hotel Bookings: WhatsApp allows travelers to find, compare quickly, and book flights or hotels without navigating between apps.

Real-time travel alerts and updates: Provides travelers with up-to-date information while they are on the road by sending out weather reports, gate changes, aircraft delays, and hotel check-in reminders.

Customized travel preferences: Based on user preferences and previous reservations, it makes personalized travel recommendations for the greatest locations, lodging options, and activities.

Digital boarding passes and seamless check-in: This feature cuts down on wait times by enabling visitors to check into hotels from a distance and get their boarding passes straight on WhatsApp. 

AI-powered itinerary planner: Create custom travel itineraries based on travel schedule, interests, and cost to execute hassle-free travel.

Visa & travel documentation guidance: Help users with visa needs, application tracking, and boost international travel.

WhatsApp-based service for rooms: Guests can use it to order, housekeeping, and make spa appointment bookings with a quick chat.

24/7 AI-powered customer service: Get in touch with business and access business services anytime to ensure a smooth travel experience.

4. AI WhatsApp chatbot for recruitment & HR

Appointment booking and alerts: Patients can book doctor visits immediately on WhatsApp, and the chatbot will send timely reminders.

Prescription & medical reports delivery: Not required to visit the clinic repeatedly. Chatbot securely sends prescriptions, lab reports, and lab results on WhatsApp.

Smart symptom checker: Before visiting the clinic, patients can explain their diseases and symptoms to the chatbot, which will then suggest what treatment they need.

Telemedicine & virtual consultations: Engage with doctors for video consultations on WhatsApp, making healthcare accessible anytime. 

Customized post-treatment care and follow-ups: Share reminders for medications, therapy sessions, and follow-up appointments to ensure smooth treatment.

5. AI WhatsApp chatbot for banks

Balance Inquiry & Mini Statements: This feature removes the need to log into banking apps by instantly retrieving account balances and transaction history with the highest level of security.

AI-Based Financial Advisory: Helps banks improve their interactions with customers by offering tailored loan, savings, and investment advice based on a customer’s financial objectives and history.

Automated Credit Card and Loan Applications: This feature uses WhatsApp to evaluate consumers’ eligibility, walk them through the application process, and even provide them with real-time updates on their approval status.

Customer KYC & Document Collection: This streamlines, expedites, and simplifies the KYC process by automating document submission and verification.

Instant EMI & Interest Rate Calculations: Increases loan conversion rates by assisting consumers in determining EMI alternatives, loan terms, and interest rates using real-time financial data.

AI-Driven Complaint Resolution: Assigns difficult issues to human agents while intelligently managing service requests, disagreements, and complaints.

Prerequisites Need to Build AI WhatsApp Chatbot

Requirements are listed to build an AI WhatsApp chatbot, whether by you or from the end of your provider.

Things you need from your end:

Tech team: The most important thing is having a skilled tech team that will deploy the AI chatbot solution and ensure its effectiveness.

AI model APIs: Next are the APIs of the AI model, which will be used to train the bot. You may also use AI models like Meta’s Llama, Open AI, and more.

These are requirements that a business needs to provide from its end.

Requirements you’ll need from Getgabs

Webhook—You need the webhook from Getgabs. It will enable you to receive all incoming messages from users directly to the AI WhatsApp chatbot. Contact the team to learn more about it.

Project APIs – Then, you would have to send message APIs or project APIs that make sure the AI-generated replies are shared in terms of your client queries over WhatsApp.

Getgabs price plan – At the end, you have to onboard the Getgabs price plan to deploy the AI WhatsApp chatbot. Check the price list on the website.

Frequently Asked Questions

Q1. Can bots send messages on WhatsApp?

A. Yes, bots can message you on WhatsApp. It can either auto-reply to messages or initiate new conversations through WhatsApp broadcasts.

Q2. How to access WhatsApp Business API?

A. WhatsApp splits its business APIs with its partners. When you build a WhatsApp chatbot for free on the platform, Getgabs will help you access the API. You can get your API verified within 24 hours.

Q3. Is WhatsApp chatbot used for group chat?

A. No, it is not possible to use bots for group chats, as WhatsApp does not allow that.

Q4. What is the cost of building an AI WhatsApp chatbot?

A. WhatsApp chatbots are not free, but in case you started without any upfront charges using platforms such as Getgabs. You may have to pay for extra features needed in the bot, API access, or higher usage volumes.

Q5. Are WhatsApp chatbots safe to use?

A. You have to be careful with the details you provide to the WhatsApp chatbot. However, communicating via WhatsApp is safe and encrypted.

Conclusion

That’s all you have to do. We mentioned the required details you need to build an AI WhatsApp chatbot. When you take it live, your prospects and brand will be grateful to you for it. We hope the article will help you to know everything about AI chatbots. 

With an updated version of the WhatsApp chatbot and the growing adherence to WhatsApp Business API, firms will be able to create more creative experiences. It serves the customer’s needs in the real world. WhatsApp is an essential channel to bring engagement and develop lasting relationships with customers. The future of potential customers is satisfying, just a message away.