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Considering a world that responds to customers immediately whenever they initiate queries? This is not just a futuristic dream – but the reality where WhatsApp chatbot is implemented for businesses today.
The development of WhatsApp chatbots is delving into how businesses interact with their audience and create smooth, quick, and customized engagement. While you’re an individual or enterprise business owner, know how WhatsApp chatbot can improve your customer service and operational efficiency.
Hence, keeping these things in mind, we are here to introduce you to the top use cases for WhatsApp chatbots. This will help you understand how to revolutionize customer service via an AI-powered chatbot. Let’s get started!
Why Use WhatsApp Chatbot for Business?
Presently, WhatsApp chatbots have become an important part of the business. In some cases, WhatsApp is not just a chat application, but a significant part of business used to engage with audiences at large scale.
Then WhatsApp announced automated WhatsApp chatbots for businesses to help them interact with customers. Industries can effortlessly collaborate with Business solution providers to create no-code WhatsApp chatbots, which help automate their sales and customer support activities.
A few of the purposes why WhatsApp chatbots are thought to be part of business conversations in the future are:
- No coding knowledge is essential.
- Easy to create & use automated replies/chat flows.
- Lowers human intervention with 24/7 automation support.
- Easily personalized for different domains.
- Easy to integrate with websites, CRMs, and other resources to offer effective insights.
Breakdown of WhatsApp Chatbot for Industries
Whatsapp chatbots were rapidly used by around 2 billion people in 2020. According to the reports, more than 67% of clients have depended on chatbots to get help from the rise of COVID-19. WHO (World Health Organization) even used WhatsApp chatbots during the pandemic to help their people get important information.
The business insider report says that businesses like healthcare, retail & marketing, and finance have saved almost $11 billion through WhatsApp chatbot automation. The report of Gartner states that 47% of companies would use chatbots for interactions in the next two years. It will be able to save $2.5 billion.
Top 15+ WhatsApp Chatbot Use Cases
WhatsApp chatbots have become a popular tool for businesses in every industry. If a business owner is looking to integrate a chatbot into their business, the use case mentioned below will help them with their efforts.
1. WhatsApp Chatbot for e-commerce
The most fast-paced industry, of Ecommerce is growing rapidly. The implementation of e-commerce chatbots and other automated aids has been the norm in today’s competitive e-commerce industry. Hence,e you can use WhatsApp chatbots for:
Chatbot for Live Sales, Promotions, and Coupons
While WhatsApp is one of the most used applications for communication, e-commerce industries are using it to deliver quick customer service. Your industry can develop customized communication for live sales, new promotions, offers, or loyalty points. These choices can be leveraged to communicate with old & new leads to achieve loyalty and sales.
Order tracking
Linking an AI chatbot into your business CRM, it’s possible to send shopping bills and offer real-time customer service for all orders. As chatbots offer links and other multimedia, tracking client’s orders makes it more creative. You can even lower the team’s responsibility by automating customer engagement.
Returning or exchanging an order
It does not matter how helpful your logistics or customer service team is, still, returns and exchanges are possible. Your team can immediately respond to queries through product exchange chatbots. Along with it, businesses can automate the chatbot to plan returns or exchanges so as not to miss deadlines for customers again.
2. WhatsApp chatbot for the retail industry
In the retail industry, businesses have started to use chatbots to enhance engagement with clients. It allows for quick conversations and acknowledges their queries. Check the key WhatsApp chatbot use cases in the retail business.
Customer support
The ideal solution to deliver anytime customer service is using a WhatsApp chatbot. Additionally, the automated retail chatbot improves the entire sales process by offering pre-sales guidance related to orders and post-sales as well.
Product discovery
Multiple retail companies initiated the use of WhatsApp chatbots for product discovery. Single product IDs from the catalogs of Facebook are possible to be added with the WhatsApp chatbot to showcase clients and a comprehensive product list. Plus, you can add new products, solutions & seasonal sale details along with chatbots for future guidance.
3. WhatsApp chatbot for travel & tourism
Since the tourism business suffered a slump during the pandemic, it has recovered and begun to grow. Its customer convenience and ease make chatbot ideal for the travel & tourism business. Chatbots in the travel industry help hotels and airlines to complete the entire following use cases:
Booking service
Travel agencies using the WhatsApp chatbot tool offer the automation of entire flight, bus, train, and hotel bookings to have effortless customer support. Plus, teams can deliver immediate guidance for client inquiries and provide quick solutions by automating travel bookings. Also, the WhatsApp chatbot enables the team to give booking & customer service in many languages effectively.
Travel itinerary and planning instructions
Whatsapp chatbot is the perfect solution to give custom itineraries and travel schedules for potential customers. It can offer improved customer requirements and create a good brand image among the client base.
Post-sales support and feedback collection
Post-sales support is important for travel and tourism companies. Having a WhatsApp chatbot integrated gives instant post-sales support to clients and leads them if they are having any difficulties during their trips. It allows the business to create positive brand loyalty for clients. Plus, the team will be able to receive valuable feedback from consumers while offering solutions via chatbot.
4. Whatsapp chatbot for healthcare
Over the past decade, telemedicine & virtual instruction have been an important part of digital healthcare. A professional can offer immediate solutions to patients via WhatsApp chatbot for healthcare. Below are the major use cases for healthcare chatbots:
Immediate Personalized Consultation
For patients with urgent medical concerns, doctors and other healthcare providers can provide real-time support. Your medical staff may provide individualized medical help based on the patient’s medical history by integrating WhatsApp chatbots with the hospital CRM. This enhances the reputation of your brand.
Confirmation of Reservation
When a patient contacts the hospital, healthcare chatbots can also be utilized to confirm their appointment. If a consumer has a question, you can even remind them of their next appointment. This can increase the effectiveness of your company’s operations and lower the number of no-shows.
Information on Health and Wellbeing
To give patients immediate self-help support, your staff can compile instructional materials and information about certain medical diseases or therapies. As a result, it may be a useful tool for medical practitioners trying to enhance patient care and involvement.
5. WhatsApp chatbot for banking & finance services
Virtual banking systems have increased to encompass a huge variety of applications in the last decade with WhatsApp. Chatbots for banking have begun to play an important role in financial services, and multiple companies are implementing AI-powered chatbots to achieve many use cases. The best of them are:
Lead Generation
Banks and finance companies have now started to use automated WhatsApp chatbots to engage in good ways with prospects and give them immediate support. WhatsApp chatbots are used to provide 24/7 guidance and help create qualified leads.
Customer Support
As WhatsApp chatbots are effectively accessible and quick to acknowledge, they work as a perfect solution to resolve any queries related to banking. All of it works without human intervention. Also, your team can immediately reply to clients with issues and complex queries to offer fast resolutions.
Financial Services Information
Multiple banking solutions include loading FAQs over the WhatsApp chatbot to offer self-help solutions for clients. They can also use it to share SMS alerts in fraud or money laundering scenarios.
Customized preferences
Your team may make tailored recommendations to returning consumers by integrating your WhatsApp chatbot with your CRM and learning about their requirements, interests, and past behavior patterns. Additionally, you can notify your new consumers who are visiting your website about sales or pre-orders.
Frequently Asked Questions
Q1. Does the ecommerce industry use WhatsApp chatbot?
A. Yes, the ecommerce industry leverages WhatsApp chatbot to simplify product queries, ordering, and customized preferences to boost ecommerce sales.
Q2. Can WhatsApp chatbot integrate with business CRM?
A. Yes, WhatsApp allows the integration of AI-powered chatbots with business CRM to foster data collection and customer engagement for improved management.
Q3. Why use WhatsApp chatbot for industries?
A. WhatsApp announced automated WhatsApp chatbots for businesses to help them interact with customers. Industries can effortlessly use WhatsApp chatbot to automate business sales and customer support activities.
Q4. How does the chatbot implement customer support?
A. WhatsApp chatbot utilized for automated conversations, offers immediate support 24/7. Just make sure to manage multiple languages if required and use them to gather customer feedback for regular improvement.
Q5. What roles do chatbots play in the retail industry?
A. In the retail industry, businesses have started to use chatbots to enhance engagement with clients. It allows for quick conversations and acknowledges their queries. It functions for customer support and product discovery in the industry.
Conclusion
Therefore, you are now aware of using WhatsApp chatbot; you may demand to link and leverage its benefits at the earliest. To simplify the process and be hassle-free, contact Getgabs and attain personalized WhatsApp chatbot support. Getgabs provides WhatsApp chatbot services that are completely user-friendly, easy to use, and simple. Our experts specialize in developing customized solutions for companies like real estate, healthcare, travel, and ecommerce.
If you are considering using a WhatsApp chatbot for your clients, trust me, this is beneficial for your business. A WhatsApp chatbot allows automation of every conversation, which does not need a human agent; hence, your team can focus on other tasks that require